"Summary: Shoddy customer service and glacially slow shipping. I didn't think retailers like this survived the .com bust.

Here is a brief timeline of my order

1/28: Placed order online for a heatsink/fan combo, thermal paste, and 5 fans, paid $7.59 for Fedex Live (5-day) shipping.
1/31 11:06pm: Recieved email stating that the order has shipped.
2/2 6:18pm: Fedex tracking page shows that the package is "in transit"
2/9: A package is delivered.

This is where the trouble began. The box delivered was a USPS priority mail box, and was left on my step. I opened it to find it included the HSF and thermal paste, but no fans. A packing list said that the fans were "ETA 2/4" and "Customer notified". Since we were 5 days after 2/4 I assumed the USPS box contained part of my shipment and the fans should've arrived via that Fedex, and wondered if the package was lost.

2/10: I email case-mod.com asking about status of the order, and recieve a prompt reply (kudos!). The reply urged me to check with my neighbors for the lost package, because: "we sent out what we were supposed to when we were supposed to".

2/14: I examine the label closer and realize that the USPS box was actually sent fedex. The question now is where are the fans? I send an email on 2/14 asking when I could expect them, and giving my thoery that the fans either hadn't shipped or may have been sent USPS (based on a statement in the first email that "The USPS portion of the order was sent out as the remaining items on the list"). No reply.
2/15: I send a follow-up email asking when to expect the fans, and recieve no reply.
2/16: I send a follow-up email asking when to expect the fans, and recieve a reply at 10pm stating that "Your backordered Stealth fans were sent via Fedex 2 day" and gives a tracking number. No explanation was given for the delay or the complete misstatements of previous updates.
2/17: Fedex picks up package from shipper.
2/21: Package delivered with fans.


Part of this is my confusion, having seen the USPS box and picked it up with the mail I assumed it was USPS, it wasn't until I started to try and figure out what happened to the fans that I checked and saw the fedex label. The bulk of the fault lies with shoddy customer service though; the 2/10 email stating "what we were supposed to when we were supposed to" was obviously a lie and my account hadn't even been checked. Additionally I was never notified that the fans were backordered (unless you count the packing list of the first package which said "customer notified" as that notification.

Having now read other reviews of this retailer I'm sure this response will gather some sort of reply from case-mod.com. I've presented the facts of my experience and note many others with similar experiences. I certainly would never trust this retailer with an important or time critical order."

"good selection. a little slow on the processing though for the items purchased. items bought on monday and sent out on wednsday."

"This was my 2nd purchase in two week. I found the pricing to be competive and service very good. From the date products were ordered until they were shipped varied. The 1st order took 4 days, the 2nd order was shipped the sameday."

"I liked the selection, the prices were good, and they had everything i needed"

"This is the second time I've dealt with Case-mod.com. The first time, I had problems. My order was delayed. This was a few years ago, so I thought I'd give them another chance. That was a mistake.

I placed my order on January 19th. By the 24th, I'd heard nothing regarding the status of my order. I emailed them and they told me that it was a problem with the powersupply, and that the manufacturer would drop ship it. The rest of my order would ship that day. I told them that this was fine. By the 26th, my order still had not shipped. I emailed them once again, and my email was ignored. It did finally ship that day. I received the power supply a few days later. On 2/3 I received the rest of the parts, only to discover that 3 out of 4 of the fans I'd ordered, my ATA cable, and one of my dual green cathodes were all on backorder and didn't ship. I was never notified of this until my box showed up...missing pieces.

Successful retailers keep their customers informed of problems, they don't just ship half an order. I will NEVER do business with case-mod.com again, and will discourage anybody else I know from doing so. Had I actually been contacted and my emails answered, I would have been ok with the delay. However, if I need to go elsewhere and pay a few bucks more just to keep informed, I'll do so. "

"Case-Mod.com IS SLOW TO SHIP, UNRELIABLE, AND UNRESPONSIVE. DO NOT BUY HERE!! I LEARNED THE HARD WAY!!

I placed my order on Jan 19, 2005. The order confirmation page stated that I would shortly receive an email confirmation, but I never got one. On Jan 23 I began to wonder when my order would ship, as it was showing "Pending" status on the case-mod.com website, even though my credit card was charged the day I made the purchase. I called the phone number listed on the website which rang for a while then an answering machine with no greeting picked up. I tried calling about three times on Jan 23, and twice on Jan 24, both times also emailing the company's listed email address with my inquiry. At this point I looked further into the reviews of this merchant online, including the merchant's ebay account (username case-mod) and found numerous negative experiences with this company, especially relating to getting in contact with anyone. On Jan 25 I tracked down the domain name registration information and got the name of the owner of the company. Several google searches turned up a few more email addresses and about 6 phone numbers for a Furqan Rydhan. All of those phone numbers but the one on the case-mod.com website were disconnected. I sent another email to all of the email addresses threatening to dispute the charge if someone did not get in touch with my the following day, and I received a reply from ****@**** stating that I would get a tracking number in my inbox by Jan 27. That day was today, and I have given up all hope of actually seeing a shipment, and having seen other complaints about this company, I firmly believe if I were to get a shipment, it would be damaged, non-functional, or missing components. DO NOT ORDER FROM THIS COMPANY. They will screw you by ignoring you at first and preying on your ignorance, then they will make false promises to try and keep you going. Pay a little extra elsewhere -- it's worth it.

**UPDATE: RESPONSE TO CASE-MOD'S REPLY BELOW**
When I am promised a tracking number, I expect to see a tracking number. I got an email this morning from Furqan stating the order would be cancelled and the already-shipped package recalled. I asked for a tracking number as proof of shipment, but got no response. I NEVER received an email from this company even confirming the order, much less informing me of any delay in shipment or backorders on my product.

The owner of the company graduated from high school in 2002. This is what I said to him, and he thinks I am calling him a 'kid'. That's fine -- my review is only one of numerous very negative reviews on this site -- if this company cared as much about customer service as they do about replying to people's negative reviews here, there would not be so many people with negative experiences.

Bottom Line: Getting in touch with this company is next to impossible. Getting proof that your order shipped OVER A WEEK AFTER IT WAS PLACED is next to impossible. The hassle is not worth it. Do not shop case-mod.com!"

"Company has a lousy customer servie. Ordered case on the 28th of Dec 2004 and order wasn't shipped till much later because they were out of stock even though their site claimed to have the case instock. They never sent me an e-mail or anything saying item was being back ordered. Not till I e-mailed them and asked what's going on did I get a response and that was days later. Case finally arrived and there was suppose to be a mail in reabate for $20.00 dollars but I got no shipping invoce or rebate form. Again I e-mailed them and still have reiceved no response. My advice order from a more reliable company with a better customer service department. Items ordered on the same day from Zipflyzoom and Newegg all arrived on time with all nessasary forms. Lucky this was a cheap lesson never order from them again.

Well finally got a hold of a person at Case-mod they said they would call back about my problem....guess what they never did....Surprise surprise....no returned call no returned e-mails no customer service period...BE WARNED THIS COMPANY WILL SCREW YOU IF GIVEN THE CHANCE.......

UPDATE!!! BEWARE OF THIS COMPANY!!!
2-1-05

The seller is out right lying I was never ever called. When I did get a hold of them they said they would call back . Still no call and as for them offing me free shipping well thats news to me. They never returned any of my e-mails or did they ever send my rebate form or call me to tell me anything much less what they claim in their response. THIS COMPANY IS REALLY BAD NEWS !!!!! the fact that they can take the time to respond to reviews and flat out lie about what the did or offered to do should be warning enough to stay away.By the way I did not get a call at all much less on the 28th as stated in his reply. THESE GUYS ARE NOT ONLY A LOUSY BUSINESS BUT LOOKS LIKE THEY'RE NOT ABOVE LYING EITHER!!!! JOKERF15 WE KNOW WHAT THE F STANDS FOR(F***ING LIAR)



UPDATE 2-2-05

This place is a definate NO NO for ordering anything. Went on google and found Jokers e-mail who happens to be the owner of the place and sent him a e-mail about his lying in the response....What do you know I got a e-mail back the next day wow finally a returned e-mail. He claims he got my review mixed up with another customer's order..imagine that.... them mixing anything up....AGAIN ALL I CAN SAY AS THE PEOPLE AFTER ME HAVE SAID IN THERE REVIEWS STAY AWAY FROM THIS PLACE ORDER SOMEWHWERE ELSE AND SAVE THE HASSLE!!!!! Wouldn't be surprised if the good reviews were'nt posted by the owner and his friends themselves.....


UPDATE 2-3-05

This guy is so full of himself that it's not funny. Yea first e-mail he personally got because no where on his site does it list his personal e-mail addresses just customer support e-mail addresses. I had to search google to find his personal e-mail address. So what if you send e-mail after e-mail through the proper channels his company wants you to you shouldn't expect a return e-mail? He finally sent me an e-mail with my rebate form and proper invoice for proof of purchase...TO BAD I BOUGHT THE CASE ON DEC 28TH 2004 AND HERE IT IS FEB 3RD 2005 AND THE REBATE CLEARLY STATES MUST BE POSTMARKED WITHIN 30 DAYS OF PURCHASE!!!!!! ONCE AGAIN IT CAN"T BE SAID ENOUGH ORDER AT YOUR OWN RISK FROM THIS COMPANY!!!! IF YOU DO DECIDE TO ORDER FROM THEM YOU NEED SERIOUS HELP!!!!"

"I ordered from case-mod because they had the specific case I was looking for. Customer support was good for the most part. I emailed them about paying for my order via money order and the next week they put money order as a payment method on the site. Sadly, though, when I finally recieved my case I found that it was not the specific style shown on the site. For 80+$ I would have expected better. Shipping was fast and cheap though."

"I ordered several lenghts of chrome split loom for my system after I had a bad experience with another seller on the web. My experience with case-mod.com is simply the best service/price/delay I've ever seen from any web site."

"Ordered my Aero 4 Lite on November 30, 2004. It has been 8 days and I have had no word on where it is. I was ordering this for a birthday present expecting I would have it atleast 3 days early with Priority Mail. My friend's birthday was yesterday and I promised him to get him this present and said I will give it to him as soon as I get it. So much for me surprising him with this, since his CPU overheats alot he really wanted this. Terrible service, will never do business with this website again."

"i ordered a cothade light here for a really cheap price. probably the cheapest price you will ever find. well, when it came, the inverter burned out on me and casemod.com was nice enough to replace it for free. i would recommend this place to anyone who is into case modding. service and products are greaT!!!"

"I placed my 2nd order for a Ultra power supply on Nov 6th knowing full well that it was backordered till the 30th. Since my first order went through ok and the decent ratings here,I felt ok pre-ordering from them.
Well when I went to pay my credit card bill right before Thanksgiving,I noticed they charged my account on the 6th before shipping the product.
Over the holiday weekend they put the power supply that I pre-ordered on sale but in my order status my price didn't change.
So I sent the sales dept 2 email's (on Sun then Tuesday)questioning the charge and the price difference and then 2 email's to their shipping (Wed and Fri)asking the same 2 questions and WHY no one hasn't got back to me yet.
They claim they price match but they don't even price match themselves!
Another thing I noticed is the "Store Policies" link doesn't work.
Still no contact from sales or shipping(Fri 12/3)
Looks like it's time to call my credit card and report their fruad.
If this is their customer support-NO THANKS!

Update 12/07 Well they never responded to any of my emails but they did ship me a power supply, the wrong one!
I have sent them another email asking them to pick up their shipment and refund my money.
I'm really not expecting a reply
"

"The site was easy to use and the prices are excellent."

"Great Company. good prices and they will do anything to keep their customers happy."

"I purchased a dual UV cold cathode kit and a power supply sleeving kit (BLUE UV REACTIVE). They have great prices, pretty fast order processing (i ordered late friday/early saturday) and it was shipped by tuesday. So I guess technially it was the next day in "business day" terms. It shipped tuesday, I got it on thursday. CCFL's work great and the sleeving looks awesome in my case. I would definitely buy from these guys again."