"They didn't include everything with the case, the screws and the keys were left out. They did not replace them either."
"I ordered a Kingwin water cooling kit and Arctic Silver 5 with the FedEx 4-day shipping option late on 10/7.
The first e-mail I received from Case Mod came 10/7 confirming my order. On 10/8, I received an “order update” e-mail stating "Kingwin shipped separately" and that I would receive a tracking number from FedEx soon. But, I never received an e-mail from FedEx. 4 days later: Tuesday (10/12), I got a UPS (not FedEx) tracking number for the Kingwin kit. The UPS site reported that Case Mod chose two-day shipping on the 12th. It came on 10/14 - the day it was supposed to arrive by FedEx.
UPDATE: After reviewing my comments, Case Mod told me that my kit came from their sister warehouse where FedEx is not available.
As for the Arctic Silver: I received that via standard mail (USPS) two days later (10/16). The packaging -- which was FedEx branded -- said it had shipped 10/8 and because it came through the postal service halfway across the country, it just took an entire 8 days to get all the way to me. (This includes the date it was shipped and the date it was received and excludes Sunday.)
UPDATE: Case Mod told me they are currently investigating this mistake.
Luckily, I was not in a time crunch, but it would have been nice to have the Arctic Silver on time so I could install the Kingwin water cooler with my favorite thermal compound."
"I had an excellent buying experience with Case-Mod,com. The price was very good. I ordered at noon, and picked up the computer case the same day. Quite pleased, would do business with them again."
"One of the items I ordered was no longer avaiable. A member of the sales staff contacted me at 8:00 P.M the evening I placed the order to inform me and to offer a "new" version of the item at the same cost. Taking the time to call me at home in the evening allowed my order to ship the same day."
"This is my new primary site for purchasing computer related products! I love this site! Everything is so much more inexpensive then all the other sites! They also have so much to offer! I found almost everything I needed from them. I was also impressed when I got a call from them checking whether or not I had made a double order, which I didn't. I got a refund for the double order the next day! I will be doing alot more shopping with them!"
"I love this site. They have all the things most online retailers dont carry, and its cheaper. And the department stores dont carry most of this stuff at all. The service, when you need it, is fast and clear."
"Very fast service while receiving all items purchased without problems or defects. Packaging of items was done very well. I always note quality shipping as some companies do poorly in this area.
Purchased: CPU Fan, Two Case Fans (120MM), PCI Slot Fan, Arctic Siver Ceramique and 1 80MM Fan.
Price: 9 out of 10 (very hard to get a 10 IMHO)
Service: 9 out of 10 (Based on web site as I did not use their phone or email service)
Quality and Choice: 10/10. They had everything I was searching for and a few other items.
"
"Ordering was easy and products have shipped. Very easy way to order the items I need when I need them. The item caught my eye through an email from Case-Mod and had a discounted price which made the deal even sweeter.
"
"Bought some stuff to mod my case together with 2 hard drive coolers, and since I lived next to case-mod, I chose pick up to take a look at their company.
Order on Monday 13th, busy to go get it, and on Tues, they gave me a call to remind me of picking up, orders were ready :-), still busy
finally called them up on wed to arrange pickup on wed's evening.
Arrived at their company around 5pm, this is rather small but the employees were really helpful. It was less than 1 minute for one of their employees to get my stuff and gave it to me. Pretty friendly by the way =)
This is my first purchase with case-mod and I'm very happy, Definitely come back here again for other modding stuff."
"Great company. Fast shipping, good prices and you always get what you wanted. I've used them many times in the past and will continue to use them for case modding materials."
" I enjoyed the layout of the website.
They got my order out of the door and shipped very quickly, in one day."
"I was reallly happy with the price and how fast the order was shipped. Great job!"
"Excellent service, fast delivery, detailed descriptions on site AAAA++++"
"This company is one of the best online companies that I have ordered from. I recieved my products in a resonable amount of time and everything arrived safely (including my cold cathodes). Their prices are also excellent. I will most definatly be ordering from Case-mod again."
"I found case-mod.com when I was looking to build my father-in-law his first system. After poking about the net for 2 days I came across a great deal at case-mod.com, an aluminum X-pider (antec clone) with 4 fans, side window, and PS for under $50! Too good to pass up, I ordered it right away. 5 days later the case was on my doorstep, packed well and in perfect condition. I was very happy with this transaction and will definitly do business with case-mod.com again. "