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0.00/5

Verified
1/5

2020-01-29

sloooooooow shipping and lies

"Web say 3-5 says shipping, They post a tracking number but the shipper states it was never received, 8 days later they tell you its coming.....Terrible customer info. Stay away unless you have time to stress and chase your item down"

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Rep reply posted 2020-02-13
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for your feedback. I have looked at your order and the delivery status for your delivery. Your delivery was made on the 3rd Delivered February 2020 in the post office in Manassas. Please contact us at the email address: support.backoffice@caseable.com if you have not yet received your delivery. We will find a good solution together. All the best, Hannah
 


Verified
1/5

2020-01-14

Horrible company! Do not use!

"The tablet that I received for Christmas came with a coupon for a free case from this company. I placed my order and I did receive a UPS shipping number. I have not received my product and UPS and the post office do not know what has happened to it. According to the post office they never received the package. I will never use this company for any future purchases and I do not recommend them for anything. If you want a case for your tablet you are better off using eBay or your local store."


Rep reply posted 2020-02-13
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for your feedback. I have looked at your order and the delivery status for your delivery. Your delivery was delivered on January 27, 2020 at the post office in Ocean Springs. Please contact us at the email address: support.backoffice@caseable.com if you have not yet received your delivery. We will find a good solution together. All the best, Hannah”


Verified
1/5

2020-01-06

Shipping ****, customer service ****

"I ordered a caseable 12/21/19 its 1/6/2020 and I still dont have it. Tracking still says its leaving facility which it said that since 12/22/19. Customer service number is no longer in service. Sent emails and no reply"


Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us and that you have not yet received any feedback. I have sent you a PM with all the details.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

Tracking number does not work for UPS

"On 01/01/2020 ready for ups
On 01/06/2020 ready for up?
"

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Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us and that you have not yet received any feedback. I have sent you a PM with all the details.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

Case never received.

"When I go to track it, it shows that they created a label but never gave the product to UPS. Since UPS has not even been given the item, they can not do anything. Very disappointing for my 11 year old who was very excited for his case. I will say I ordered 2 others previously and they did arrive eventually. "

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Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

Item never shipped

"Ordered on 12/25 and has not left the shipping facility according to status sent on 12/27. This is a gift and I'm embarrassed it is so late. Unacceptable.
"

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Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

Do they have customer service?

"I had an email sent to me on the 31st saying my product had left the building, unfortunately apparently it's still in the building and hasn't been picked up by UPS yet. This is 7 days later, and after sending customer service an email asking what is going on, as of Friday I still have not received any reply from them either. Not a happy camper"


Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

Horrible Shipping....still haven’t received

"The website advertises 3-5 day shipping....LIES! I’ve been waiting weeks and when I check order status it has not even been sent to UPS. Emailed customer service and never heard back. "

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Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

Still have yet to receive my case...

"I ordered 2 cases when I received my voucher through QVC... I placed my order on the 27th and the 28th of December and got an email saying it had been shipped but when i click the link UPS has still not received my order. From all the reviews I've read this website ****!! I sure hope I will receive my cases my 2 kids were looking forward to getting them...."


Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

What a joke

"Ordered in December, still hasn't arrived! It says it's a ups, not moved in WEEKS!! Went on website to track order and says it doesn't exist. Never again will I use this company, not will I recommend it to anyone."

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Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. Please send us your order number in a PM so that we can tell you the status of your order.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

Horrible Service

"I orders a case on 12/27/19 and recived an email that my order had be shipped on 12/30/19. A week later on 1/6/2020 my case is apparantly still waiting to ship??? I contact UPS and my local post office and they have no record of any package. This is a complete sham. I am telling anyone I know never ever to order from this scam shop
"


Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

Didn’t receive case

"I ordered a case 12/21/2019 and was excited because caseable sent an email saying it was shipped 12/22/2019 and still as we speak i haven’t received my case or heard back from customer support.. just wish I read the reviews before I purchased.. "

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Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

No Product; No Customer Service

"I ordered a customized case on December 27, 2019. To date, I have not received the item or a tracking number or anything. I sent several emails to the customer service email. the tracking number listed and the order number is 100000491409. You were paid for a product that I never received. I would like the product or my money back. "


Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-06

"My experience has been awful. It's been 13 days since I ordered my case and still no update on where it's at or anything. I'm getting very upset about it. My order number is #100000482501 either give me my money back or give me an update on where my case is at. I've read the reviews and it seems like this is the same problem everyone is having with this website. "

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Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-05

Never received

"I had received an email on 12/21 that the case was being shipped, it is now 1/5 and it has yet to arrive, and there hasn't been any updates since the first one. Never had any issues with you guys up until now. I just want the case because its not for me, its for my mom. I already sent two emails and I still haven't received any reply back."


Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”