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Verified
1/5

2019-12-21

been waiting for my case since its was supposed to ship on 12/13,still sitting in brooklyn,ny order #100000470394

"terrible cust svc,ups tracking 802507034718594795,qvc no help "


Rep reply posted 2019-12-28
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.
We are very sorry that the delivery time of your order in the delivery with UPS has been delayed.

I checked your order number. Your case will arrive in 2-3 days. Unfortunately, UPS routed the delivery wrong.

I hope that you were able to receive your case in the meantime and I hope you enjoy your new case.”


Verified
1/5

2019-12-17

no phone to call no way to type in the color code you want for the case so you are guessing.

"no phone to call no way to type in the color code you want for the case so you are guessing. "

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Verified
1/5

2019-12-16

Refund

"I sent an email a week ago, two minutes after I ordered my cover and got absolutely no answer. Instead , after telling you not to charge my credit card because it was supposed to be free but you went ahead and did it anyway. I was expecting it to take tell price off when I ordered it but it didn't and you charged my card. It was to late decidedly didn't check your messages. If this cover ever arrives to my home I will refuse delivery and I meant my money put back on my card. YOUR CUSTOMER SERVICE STINKS. You don t bother to answer anyone. . Word of mouth can make or break a business. I want my money back!!!"

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Verified
1/5

2019-11-26

Dont buy anything from this place. Placed order two weeks ago and UPS doesnt have it yet. What a joke

"Worst experience in my life. Ordered case two weeks ago , hasnt even been shipped yet. Ridiculous. I would never recomend you after this horrible experience. I will probaly not even recieve my case. Also your customer service number says it is out of order. Your company is a scam
"

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Rep reply posted 2019-12-09
A rep from Caseable.com, caseable.com, has responded:

“Dear William,
unfortunately, our shipping provider UPS has issues delivering your case. To speed the delivery up, we reproduced your order. Don’t be surprised receiving a second order confirmation email and a second tracking link. You might also receive both cases. In this case, please just keep it - of course free of charge.
Please excuse the inconvenience, we hope you are satisfied our suggested solution.

Best regards, Hannah”


Verified
1/5

2019-12-19

Customer service is non-existant-- like my package.

"This is the 3rd time I've ordered from this company- the first two times were great and I had zero issues! This time, I place my order on November 30th and got notified on the 16th that my package was "misplaced". My package was in my hometown, however it got picked up and taken to a town an hour away by Caseable's delivery service. I was assured via that same email that I would have it by the end of the day on the 17th. Not the case. I have made 4 attempts to contact Caseable and they have not responded or expressed concern.
This is a terrible business that acts more like a start-up than someone reputable.
I deserve what I paid for.
"

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Verified
1/5

2019-12-19

No Case!!!!!

"Like many other people, received an email saying that my case was ready for pick up, and then one that said it had spread its wings and was flying to me. LIar liar pants on fire. The UPS tracking number shows that it has never been picked up. Like others I bought my Amazon fire tablet from QVC with a coupon for a free case. Very disappointing. "

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Verified
5/5

2019-12-17

Happy

"I Found they offered a huge selection of cases. Ordering was so easy. My case arrived a little late but their customer service emailed and kept me updated. About a week later my case arrived. He painted the moon. Love it. 5 stars"

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Verified
4/5

2019-12-17

Confirmation !!

"Ordered Fire tablet 10 through qvc with free cover voucher!! Ordered it accepted code!! Haven't heard a word back from casable.cpm!! Emailed 3 times!! Worried it is a Christmas present!!"

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Verified
1/5

2019-12-16

NEVER RECEIVED CASE

"I received email that item has left the building with tracking number. I did tracking and item has never left building no tracking info with UPS which I contacted. Contacted by email with no response numerous times and phone number no longer in service. Now I got this with a QVC deal now I have no case for my Fire 10 tablet which is a Christmas present for my mom and still paid for the deal thru QVC so I am screwed. Thanks a lot "

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Rep reply posted 2019-12-19
A rep from Caseable.com, caseable.com, has responded:

“Hello,

Thank you for your message and your order at caseable. I am very sorry that the delivery of your order is delayed.

I have just checked your order and send you the link for your delivery by email. The delivery will arrive in the next 2-4 working days.

Thank you very much for your patience and wish you a lot of fun with your new case.”


Verified
1/5

2019-12-16

Horrible service

"I’ve emailed no response about my purchase unprofessional on so many levels I’ve spent money and can’t even get an reply"


Verified
1/5

2019-12-15

Slowest shipping ever

"Placed my order and initially loved the service. Got an email update saying mu product was ready for shipping on the 12th. It's now the 15th and it still hasn't been shipped. Said it would be here by the 19th originally and that's when I needed it by. But seems I wont get it in time. Very disappointed "

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Rep reply posted 2019-12-19
A rep from Caseable.com, caseable.com, has responded:

“Hello,

thank you for your message and your order at caseable. I am very sorry that the delivery of your order is delayed.


I have just checked your order and send you the link for your delivery by email. The delivery will arrive in the next 2-4 working days.


Thank you very much for your patience and wish you a lot of fun with your new case.


Verified
1/5

2019-12-14

promo code invalid

"tried to apply promo code from qvc free voucher, could not use, says invalid. so disappointed."

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Rep reply posted 2019-12-19
A rep from Caseable.com, caseable.com, has responded:

“Hello,

thank you for your feedback - we are delighted that you have taken the time to write to us.

Unfortunately our voucher has an expiry date. Please send me a picture of your voucher so that we can check the date.

Best regards, Hannah


Verified
1/5

2019-12-14

Not worth the trouble

"Ordered a case, never got it. Contacted customer service & was told there was an issue. Got so fed up, asked them to cancel order. Got an email back that they shipped it again. So aggravating. Finally received it. It looks good but it is not printed symmetrically. There is a border on one side and it wraps around the other. If I paid more, I’d be way more annoyed but I guess you get what you pay for. Also love that i live 30 minutes from Brooklyn but it shipped from Berlin. I had no idea it was shipping from Germany; never would have ordered it."

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Rep reply posted 2019-12-19
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for your message. I am very sorry that you have not yet received your case. I regenerated your order and had it produced. Your case will still be shipped with our shipping service provider today. I hope that your case arrives as soon as possible.

I thank you for your understanding and wish you a nice Christmas.

Best regards, Hannah”


Verified
5/5

2019-12-13

EASY TO USE SITE

"There are so many choices to look at. I finally found the perfect one. Who would have thought that I'd find FLAMINGOS!!! Easy to navigate the site and checkout was a breeze. I have several Caseable cases and they're very sturdy. GREAT product. Thank you."


Verified
1/5

2019-12-10

Worst customer service EVER

"I recently purchase a customized phone case for my mother for Christmas. I used a photo of us and made sure the photo was enlarged to fit the case and it looked great, so I purchased it. I receive an email showing the confirmation email with the proof of the case and it looked NOTHING like what I submitted. The photo was tiny and not even centered in the middle all while surrounded by white. When I contacted customer service, they took a day to reply therefore the item had already been shipped out. They then told me that's how I submitted it, when no...I did not. They have done absolutely nothing to make this right and it is taking a day for every time they are replying. How are we suppose to resolve anything when that's the case? Also the lady "helping" keeps saying the same thing in every email, therefore not helpful whatsoever. I will not be purchasing anything from this website ever again and will let people be fully aware.

I would have been happy with just a replacement of the RIGHT proof that I submitted, not even a refund.
"

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