ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2020-01-05

Wating for order

"I have been waiting for my order. I ordered it about the 25 and it is now the 5 of January and there is no customer support and no one answers the phone.I still am waiting for my case and it is starting to make me angery thatis can't even get in contact with some one."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-01-07
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. Please send us your order number in a PM so that we can tell you the status of your order.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-04

Shipping Issues

"I have contacted caseable numerous times about the two cases I ordered on 12/26/2019 and have not received any responses yet I see that someone is responding to negative reviews on their site. I ordered 2 cases and according to UPS the shipping labels have been created but there is no indication that the product has even shipped. I would like to know where my orders are and why they haven't shipped, despite the website claim of 3-5 days. I'd also like to know why it is so difficult to get in touch with customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2020-01-04

Poor service!

"Ordered on 12/13/19 after purchase of a new Kindle with free complimentary case. Hasn't shown up yet as of 1/4/20. Checked the tracking number and it shows the case was sent partway, then returned. Now trying to contact Caseable but no way to communicate! Lousy way to run a business!"


Verified
1/5

2020-01-03

Like others, no tracking on my case

"Like several others, I ordered my cas with a voucher from QVS. Got an email that my case was being shipped last Saturday. UPS site never recieved and never updated shipping. So disappointing
Order # 100000488578
"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for your reply. I have contacted our shipping service provider about the deliveries. Unfortunately, the deliveries are still with an employee in the vehicle. The delivery is on the way to you. Unfortunately, delivery has been delayed due to the holidays.


We would like to apologize to you for the delayed delivery of your delivery.

Please contact me next week Wednesday if the delivery has arrived.

If you have not received the delivery, we will immediately send you a new case.

I'm looking forward to your response.

Thank you very much and we wish you a healthy and happy 2020.

Best regards, Hannah”


Verified
1/5

2020-01-03

Is anybody there

"I have emailed the customer support center numerous times and have not heard back on my order. NO customer service number to call. Very unhappy with the lack of caring and no one to reach out to? Your company shows lack of respect for the customers you are doing business with. Why do you not have a customer support number to call as obviously NO ONE is answering or responding to emails?

Truly dissatisfied. Is there anyone that can make this right?
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us and that you have not yet received any feedback. I have sent you a PM with all the details.

Thank you very much and best regards, Hannah”


Verified
2/5

2020-01-02

I ordered a fire 10 case from a coupon enclosed with the tablet from QVC on Dec. 21st

"MY case for the fire tablet has a tracking number but shows only that it left the building on Dec 21st and no further information on the UPS tracking site."


Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. Please send us your order number in a PM so that we can inform you of the status of your order.

Thank you very much and best regards, Hannah


Verified
1/5

2020-01-02

Horrible

"MY PACKAGE STILL HASNT BEEN SHIPPED OUT AND ITS BEEN 2 WEEKS. I RECIEVEE AN EMAIL STATING IT WAS SHIPPED, THE TRACKING INFORMATION HAS NOT MOVED. ALL IT SAYS IS “order ready to be processed”. IVE EMAILED AND NO ONE HAS GOTTEN BACK TO ME. IM VWRY ANGRY AND UNSATISFIED. WILL NOT RECOMMEND TO ANYONE. Y’all took my money with no issues, yet I still don’t have a package. "


Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-02

Still waiting

"Order on 12-21-19 received a notice was shipped by UPS . Still can't find where it's at. Email caseable got automated response stating they'll get back shortly now 1-2-2020 still haven't heard anything and case still says UPS has it and UPS says there waiting to pick-up



"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-01

Deceptive Shipping Practices!

"I got a gift with a free case coupon for Christmas. The website said typical 3- 5 days for shipping. I ordered it on December 25 and today, 01/01/2020 it still hasn't been received by UPS. No answer on the phones. No place to chat with customer service. I'm also letting QVC know about the horrible service here. "


Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2020-01-01

3-5 day shipping is a blatant lie

"I ordered a case early in December, confident it would arrive before Christmas because Caseable's website shows 3-5 day shipping all over the site. The day after I ordered, I received an email saying it had shipped, but tra king showed it had not been given to the actual shipper until 4 days later. It then sat with no movement for almost two weeks, finally arriving 4 days after Christmas. Caseable customer support did not reply to my email until after the case was delivered. The case itself is flimsy, plastic junk and the image on the cover looks much duller than it did on their website. I ended up buying a case from Amazon for $16 that is much higher quality. Thankfully the Caseable case was free. I'd be livid if I'd had to pay any amount for it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for your order at caseable.

Thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us and that you are not satisfied with your case.

So that we can check your complaint, please send us a picture of your product and the order number.

Please send us the picture so that the error is clearly visible and that the picture you sent has a maximum file size of 5 MB and the file is not larger.

After receiving the picture, we will contact you with a solution.

Thank you for your cooperation.”


Verified
1/5

2020-01-01

No customer service, where is my item?

"My order number is 100000480181. I ordered on the 19th and got an email on the 20th saying it's been shipped. In reality, they just made a shipping label but tracking info says UPS still hasn't received the item. It's Jan 1st now and I'm not getting any answers via email. Won't be using Caseable again. Thankfully, I also ordered a case through MyCustomCase.com which arrived in 2 days in time for Christmas. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2019-12-31

Shipment

"Order placed on 12/13/9 - shipment shows it was received at USPS on 12/26/19 but is not at post office, UPS is not any help and there is no way to contact anyone at Caseable.com to have them look in to a lost or misplaced shipment. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback.

We are very sorry that you have had a bad experience with us. We sent you all the details of your order in a PM.

Thank you very much and best regards, Hannah”


Verified
1/5

2019-12-31

Refused to honor QVC Free Custom Caseable Coupon

"Caseable refused to honor the QVC free custom case voucher for Amazon Fire HD 10. They are charging $39.99 for a case that I would not spend $10.00 on. They were notified in writing by chat and email that they were not authorized to charge my credit account, however they chose to fraudulently charge my account."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2019-12-31

Commande non reçu

". Commande passé le 19 décembre, soit disant expédié le 20 décembre mais à ce jour toujours rien reçu. Numéro de commande #17400000001214. Aucune réponse au mail envoyé, aucun service client. "


Verified
5/5

2019-12-31

Awesome custom case

"I have a fire tablet that needed a case so I made a custom one very excited. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-04
A rep from Caseable.com, caseable.com, has responded:

“Hello, thank you for the time you took for your feedback. We look forward to your feedback and hope you enjoy your new case.

Thank you very much and best regards, Hannah”