"Some of the deals on cellhut.com are great, others are mediocre. I bought a close out cell phone and a bluetooth at an excellent. Both were in perfect condition, and truly brand new.

Customer service answered my call in about 10 minutes, and responded promptly to my email. (I called after 3 days passed with my order still in "process"). They sent my order that day as promised, and altogether, the shipping time was not too bad since I received my items within 5 days of ordering and used the free ground delivery.

I recommend this co. and there's a strong possibility I'll buy accessories from them if their prices on these are competitive.

If they are offering a phone or accessory at a good price, I recommend them. It is also a good site to shop from because of their extremely broad selection."

"Printable View This message is not flagged. [ Flag Message - Mark as Unread ]

From: ****@**** Add to Address Book Add Mobile Alert
To: ****@****
Subject: CellHut.com Status Update Order #
Date: Fri, 2 Feb 2007 14:59:51 -0500


Dear ICH PHAN,
This email is in reference to your last purchase from CellHUT.com on Tuesday, January 16, 2007 EST.



We are sorry to hear that the product you ordered is not functioning properly. Sorry for inconvenience. Your RMA number is 61633.
Please send the item back to us for exchange at the following address:

CELLHUT.COM
RMA # 61633
275 7th Ave (Street Level)
New York, NY 10001
Please send your order in its original packaging with the copy of the invoice and indicate the reason for return on the invoice. We recommend you to use service of UPS or FedEx, so that you have tracking number for the package. Please insure the package, because we will not be responsible for the loss or damage of the package.

We Must receive the item within 7 days to process your RMA. The exchange will be processed within 3-4 business days after we receive the defective item back from you.

If have any questions, please call us at 1-***-***-**** or e-mail at ****@****

Need help?
If you have questions regarding your transaction, we advise you to email us directly at ****@**** for details. To review your latest transactions, view Your Account.
--------------------------------------------------------------------------------



Did you notice they try to cover their behind by posting the message that they contacted me. They did contact me, but they wait until the 14 days later to contact me, so they don't have to refund me under their agreement or clause they posted on the website. Their trick to get away with refund so they able to charge you restocking feed.. Notice the date they return my e-mail with confirmation number. Then they still give me the 1-***-***-**** number makes me waits forever with no answer just automation.

"

"My experience with CellHut.com has been totally dissatisfactory. What looked like a great price proved to be a disappointment & expensive waste of time? I gave my Girlfriend a Motorola H700 Bluetooth headset as a Christmas present to replace hers that got smashed. Shipping was slow. What arrived was a black H700 with a European power supply that had a cheesy white US converter it had to be plugged into. The grounding pin of the US converter broke off in the wall switch the 1st time it was plugged into an outlet. So I charged it up using her original charger. That charged fine to a fully charged green light indicator. The H700 then needed to be paired to her Moto Razr V3 . It would not enter the pairing mode no matter what. I spent 35 minutes on the phone with Motorola only to have them tell me it was defective and to return it to the dealer I purchased it from. The CellHut.com paperwork has very specific procedures that must be followed for returns. They give a choice of a phone number or email to get a mandatory RMA before a return can be made and accepted. I called daily for eight days. I waited on hold to connect with them from 30 to 45 min each time before hanging up. I e-mailed customer service six times requesting an RMA. None of my emails was ever acknowledged. I finally reached a service person and they gave me a return authorization number. I retuned the product the next day via UPS. They signed for receipt of the package 2days later. As of today I have not received a credit. In reading their policy they say that defective returns are subject to a 15% restocking fee and shipping charges are non-refundable. What type of scaming company is this. Buyer Beware!! Unless you have time and money to waste do not do business with this company. I would not even give Cellhut.com a 1 star rating. "

"The fraud is rampant with this store, I ordered a Motorola H700, found it cheaper on Tigerdirect, called & after over an hour finally got to a guy named Usma who cancelled the order. In a couple of days they charged my card. Called again, said they would provide a refund, still no refund. My only recourse now is with the Credit card company. They are foreigners and rip-off artists. DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THEM, let them go out of business."

"Horrible customer service. Ordered a playstation. Paid hefty price for next day shipping. Order was not even shipped after 4 days. When I called to enquire, the salesperson(KLam Khan- Probably a Pakistani guy) indulged in verbal assault. He referenced customers as monkeys. And when I asked to talk to a supervisor, was even more abusive.

Would never recommend this store to anyone."

"I was impressed by their standard identity checks. Their professionalism and dedication are a tribute to the internet shopping experience. I will buy again from them."

"i recently had the very same experience as the first commenter. on 3/30, i received a package from cellhut. when i opened it, i found accessories, but no phone. the word from cellhut is that a new phone will be shipped after ups investigates the discrepancy. ups promptly followed up with an initial call, and says i can expect another call within the next couple of days. i'm not writing off cellhut - isolated incidents do occur, but i'm hoping they'll take firm measures to remedy the problem.

by the way, rushle, you have reported the situation to cellhut, haven't you? you certainly should not be out $214."

"Shipped via UPS ground. The phone did not arrive. Instead, its original box with freshly sealed accessories did...everything BUT the phone. What a nightmare! And no way to prove that this was CellHut's fault or UPS's fault as the box was sealed (but apparently thinly sliced opened). I'm out $214."

"After trying to buy a cell phone from NewEgg and getting the run around, I looked for a new store to purchase my cell phone. I guess maybe NewEgg has gotten too big too fast because it took them all day (over 5 hours)just to verify my billing and ship to address and by that time it was too late to ship.

I called CellHut to see if they could ship out the same day Friday and have it delivered on Saturday (Nokia 8801). They said they could so I ordered. Sure enough, after placing the order, I received a confirmation E-mail that said they had verified me credit card info, and that was within 20 minutes of placing the order. Later that day, I received an E-mail confirmation that my order had shipped along with a tracking number. Sure enough, I received my package bright and early Saturday.

Thanks go out to CellHut for fine service and when I called, I could get to a person without too much delay."