"Item was misadvertised as being in stock and available to ship in 5-7 days. I followed my way through checkout only to be notified the next day that the item was, in fact, not in stock and would not be available for another FORTY days. Follow-up conversations with them were rude and disinterested. The item looked nice, and I was happy to pay their cut rate price. I just wish they hadn't wasted my time (and from the looks of it, others' time as well). Buyer beware."

"My watch is so clearly worn. Scratches and not even in original holder for box, random string on it, some bogus price tag just thrown in the bottom of box..watch was not neatly placed in box...so obviously used I can't even fathom the carelessness. Not my first Michael Kors watch. I am so disappointed. If I ever did business in this manor at my store, I would expect to go under. I was appalled!! It is going right back TODAY!"

"i ordered the d&g watch on 7/9/10, website stated item is available and should ship within 7-10 days. waited and waited and status of my order was " awaiting fulfillment" so i called and the rep told me they order the watch from another vendor and it is being shipped to them and then when they get it they will ship it to me,so we were looking at 3 weeks till i get my watch and i was charged for shipping. So i called in another couple of days and the rep told me they got it in stock and it will ship within 24hrs. so i look at my bank account the next day and the money is back on my account. i called they said oh we are sorry the watch didnt arrive with the bunch that we ordered so can you wait another week!! so ofcourse i told them this isnt a way to run a business at all. If the watch is avail then it is at their warehouse and ready to ship if not or if they arent sure they shouldnt say it is avail then and lie about it. horrible experience NEVER AGAIN!! id rather order it for much more from macys as it is a real company can can run business."

"wrong watch. not authentic. used box. not new. avoid."

"Item not in stock though showed it was before purchase."

"Product was not delivered. It was returned and I don't know why."

"Products came in scratched and damaged on the interior of the boxes, meaning this was damaged before it was shipped to me as there was no physical damage to the shipping box."

"Very bad customer service"

"Do not do business with these people. I was just contacted
By them and scolded for my comment that I do not yet have the watch that
I ordered over 8 days ago. The man was rude and
Told me he was re-routing the order because I do not
"Deserve" the watch.
Wow. "

"DO NOT trust this seller. Deceptive practice and false advertising. "

"I ordered my watch December 26th, and on Martin Luther King Jr. Day I still have not received my watch. Although online the website said that the watch was in stock, an email that I received two days after ordering told me that it was on backorder and they'd get back to me when they got the watch.

I have emailed twice and called customer service and all I get are "it should be there soon" answers that are always proven wrong as I wait and wait and wait for this watch. Honestly, the price was right but the waiting practically negates the discount.

This watch was meant to be a gift and turned out to be an embarrassment with the weeks of wait time. Very very disappointed and will not be using this vendor again.


Update as of one day after martin luther king jr. day: finally have a shipping number for my watch after posting my original review."

"Item came with the wrong instruction manual. led readout very dim on watch face. Very disapointed."

"Buyer beware! I ordered a Tag Heuer golf watch from certifiedwatchstore.com. When I received the watch it was in working order, so I adjusted the band. Less than 10 minutes later, the hands became stuck and failed to move anymore. I called the customer service line and was told that I could exchange the watch for a new one. I was also told that the adjusted band would not be a problem. To receive the new watch, it was agreed upon that I would be charged a second time and the money for the original purchase would be refunded when they received the defective item. After a lengthy conversation with customer service and supervisors on May 17th of 2011, I was left holding the proverbial bag. I was told that the information I was given was incorrect and that they would not refund the money from the original purchase. They also refused to send me the defective watch back. After another lengthy period of time, I was told that I would be refunded the money minus the cost of a new band, which I agreed to. Less than 10 minutes after that, they called me again and told me that was not an option, per "upper management". They finally agreed to send me the defective watch after several phone calls, but only after I had to fight with them several times to get my property back. They claimed to have attempted correspondence via e-mail, but I never received any. Basically, I was left in the dark and they would have taken my money and kept the item if I wasn't vigilant about the issue. If you want a watch that works or expect good customer service, DO NOT PURCHASE ANYHTING FROM THIS WEBSITE."

"I ordered a Tissot Watch from the website 10 days ago when it was shown in stock. But I received the email at the same day saying that it was out of the stock and they would ship it soon. I haven't heard from them since then. I tried to call them, nobody answers. I emailed them, nobody replied. I will be out of the country at the end of this month and I need to get the watch before. Poor customer service!!!!!!!!!!"

"I ordered a watch and today Oct 15th, is exactly 30 days later and they have not shipped it yet. They did however charge my CC immediately when I placed the order on Sep 15th. They are selling products that they do not have. I WILL NEVER AGAIN ORDER ANYTHING from certifiedwatchstore.com"