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Product & services pricing
4.55/5
Chance of future purchase:
4.57/5
Shipping & packaging:
4.59/5
Customer service:
4.59/5
Return/Replacement policy:
4.58/5

Verified
5/5

2024-02-07

Great experience!!

"My husband and I used CharterUP for the night of our wedding to take ourselves and all of our guests back to the hotel. The buses showed up on time, the drivers were friendly and patient with our 12am post-wedding antics. The pricing was transparent. But the best part was we accidentally left a bunch of boxes containing important wedding stuff like our guest book on the bus. One of the bus drivers drove back an hour later to return one of the boxes. The other drivers dropped them off at their office lost and found and contacted us to make sure we knew. We were able to pick them up a few days later. Can't recommend this company enough, we had a wonderful experience!!"

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Verified
5/5

2024-01-23

Darius Dees is the man

"Great overall experience from quotation to closing the deal. Was able to find what we needed and Darius was a huge help. "

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Verified
5/5

2023-11-27

Terrific Customer Service

"Working with charterup was great. My main point of contact was Daniel T. and he was extremely helpful in finding a bus for my wedding in NYC!"

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Verified
5/5

2023-11-09

College Field Trip

"Thank you for great service. "

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Verified
5/5

2023-11-08

5 star service

"Everything went very well"

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Verified
5/5

2023-10-02

Excellent Service

"So I had to cancel our trip BUT Darius Dees was an AMAZING associate!! He went out of his way to assist me in planning but unfortunately we didn’t have enough folks to sign up for the trip. However I will absolutely use this service, specifically Darius in the future and will recommend you all to my network!!"

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Verified
5/5

2023-08-05

Wedding shuttle

"I received many compliments from guests about the shuttle bus we ordered! The driver went above and beyond to make sure the my guests arrived at the hotel safe and sound. Thank you so much for your wonderful service!"

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Verified
5/5

2023-07-25

Great experience!

"They showed up on time and the shuttle bus was very nice. We used the service to shuttle staff between our locations for an afternoon event."

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Verified
5/5

2023-07-25

Five star trip

"Driver arrived early. The bus was in great condition and very clean. All of our people enjoyed the service."

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Verified
5/5

2023-07-25

Great Service and nice driver

"Lemont was great as our driver! He was early to pickups and very nice during our trip! We will use CharterUp again next year for our trip to summer camp with our kids!"

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Verified
5/5

2023-07-25

2 thumbs up

"on time and always pleasant drivers and great customer support."

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Verified
5/5

2023-07-25

Excellent

"Every member of the staff was fantastic.
They all help me out in a timely manner.
"

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Verified
5/5

2023-07-25

CharterUp the, the Best!!!!!!

"Shiloh Baptist Church was scheduled to attend an Ordination service in Burlington, OH. We needed a 25 passenger bus so we contacted a local transportation service. The service was horrible so we began looking at other transportation agencies and CharterUp popped up. From the first time we spoke to Mr. Aaron Ying the service was awesome. We were thrilled with the professionalism of this company. We were able to look up our itinerary as needed and we were periodically contacted to make sure everything was ok. The driver was on time and very pleasant. The bus itself was second to none. We strongly recommend CharterUp for all your travel needs. Shiloh Baptist Church, Columbus, OH"


Verified
5/5

2023-07-25

So grateful!

"I cannot express the level of care and concern for needing to book this on such short notice. Joey was so very accommodating even to the point in checking in when he was off the clock. Great service and will always be the company that Blackburn College uses."

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Verified
5/5

2023-07-25

Excllent

"Excellent service from the first call to the customer service details.
I would recommend Charter Up.
I would contact Charter Up again for future group services.
"

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