"You know you're dealing with a sketchy business when you have to call someone to cancel an order. It's clearly their way to make it difficult. I ran into just this issue. Placed the order on my wife's suggestion and then just out of curiosity I checked my bank's prices and they were half as much! I sent an email immediately (Sunday) to their customer service to cancel the order and noticed on Monday an email telling me I had to call to cancel. This is the 21st century and I'm a busy person. By the time I called on Friday morning it was too late and there was no offer to lower the price or help in any way. The agent was condescending to say the least. I'll never buy from Check Unlimited again. "
"With EVERY ORDER you are forced to buy EZ Shield protection with no option to opt out! You have to call EZ Shield for removal but they can't refund you. EZ Shield will have to transfer you to customer service at Checks Unlimited. I sat on hold for 23 minutes before being greeted by an extremely rude rep named Lisa. She explained that my request for refund will take a few days for approval and after it's approved that it will take an additional 10 business days for refund! I will never order from them again. Terrible customer service and business practices. Most banks offer free check fraud protection. Next, I will be filing a complaint with the Better Business Bureau "
"I am very happy with my order but found help and support very rude; she was so busy interrupting and being condenscending I couldn't state my concern. I asked to speak with someone else and was informed she was the only one there. The product was very good but I won't use the company again...bad staffing. "
"Customer service reps very rude and y’all here extra fees make these much more expensive than competitors prices for checks. DO NOT USE Checks Unlimited!"
"No help at all wont use this company at all"
"The quality of these checks is not good. Tearing them out of the book is impossible and ever check rips. They are cheap and you get a lot less checks than other places. I will not order here again."
"The website says if you use the Trackable UPS option for your shipping, it will take three to six business days to get your checks after they're processed - seems reasonable. What they fail to tell you is that it will take them more than a week to process your order. I ordered on the 15th, today is the 21st and they are still in processing - the customer service person I called said they "might" be printed tomorrow, and shipped the next day. Add six business days to that and I should get them the week after next. He was smug and raised his voice to talk over me. Ugh....never again."
"Order was shipped December 28, today is Feb. 1 and still no delivery. Customer service says they will ship again, that it will take 3-4 weeks again. I think they mean to say 5 weeks although it should be less than 5 days. I mail packages cross country, standard delivery, takes 2-4 days. Buyers beware. Seriously consider doing your business elsewhere."
"We had ordered about 5 years ago, so when we reordered expected to pay about $42 for four boxes (each box now contains 120 checks). On the phone, they did not give us the total amount so I was shocked to see my credit card charged $95.42.
No invoice was included in the order. After several calls with rude salespeople, I finally got through to a nice lady who emailed me a copy of the invoice. It took several days because the email comes from a 3rd party. Anyway, the invoice showed many add-ons that were not wanted nor explained at the time of the order. Besides the cost of the checks (45.92), there was $5 for check register, $3.93 for special processing?, $9.80 for fraud protection, $8 for Identity registration, $13.80 for handling, $8.98 for shipping. Total of $95.42. This is the last time we will order from this company!"
"Checks Unlimited has supplied my checks for many years, and I had always appreciated the many design options and their competitive prices. Unfortunately, I received my latest order of "two boxes" yesterday in a flexible plastic shipping envelope, and was surprised to find a total of 250 checks, one check register, two flat unfold-it-yourself boxes, and a slew of advertisements. When I stacked the 250 checks, they easily fit within just one of the boxes, so I contacted customer service about the possibility of a lost second shipping container. They replied, and a search of the FAQ webpage later confirmed, that each box of single (non-duplicate) checks contains just 125. (I guess the second fold-out box is for my future use with another check printing company.)
This was my error, of course, since I trusted past experiences with this company to guide their current policies and didn't inform myself of the shift in box contents, but....fool me once."
"Ordered checks from newspaper ad. They mailed me the checks, cashed my payment, then sent a bill for 50.41 a month later. Refused return & the website claims satisfaction guaranteed."
"Order had been processing for 7 days already, called to change shipping method to a faster selection since it was taking so long to make them. They give me the "canned" response, that once an order is being made, they cant change the shipping method! What?!?!?! It hasn't shipped yet, change the shipping method!! They say "I'm sorry, thats our company policy,"
Poor customer service, they cant do anything to help you, take your money and take forever to process your order.
I will never ever order from this company again and suggest you don't either. They need to look at their policies and customer service if they want my business back."
"I have been using Checks Unlimited for over 20 years but they have seen my last order. I tried to use their website to reorder checks today but it put me in a loop of having to continually enter my information. I then tried calling the 800 number and robo voice put me on hold. It was suppose to be two minutes. I hung up after five and went to the bank to order my checks."
"10 days to print an order? Shippping by mule train? Yes, you can pay extra to speed things up, but it will cost an extra $17 +, which brings the checks to the same price or higher than bank checks. Never again........."
"Checks were good quality, and reasonably priced if you get a discount coupon (from a site like retailmenot).
Without coupons, prices are high. Shipping took about three weeks, so not good if you're in a hurry."