"I was charged several times for books that had been returned. "
"Purchasing online and delivery was a breeze."
" I return my book in the allotted time but I was still charge for a late fee. I called to find out why I was charged and they returned the charge fee and I finally saw my book was finally processed that I returned it over a week and a half."
" have always ordered my books from Chegg and I haven't had any problems until recently I sent my books in when I was supposed to I called to chegg because it wasn't registering to my account that my books were returned I called them they told me everything was fine I wouldn't be charged an extension fee, cool. now I look at my account I get an email from you guys saying that you extended my books when I turned them in already I want my money back!"
"I was very disappointed when I got 3 separate charges from chegg unexpectedly. I checked my bank statements, and I checked my chegg account and they do not line up. My bank statements have a higher charge than is stated on my chegg account. When I looked at my chegg account, it said there was a rental extension fee. I know for a fact I sent my books out on the due date. But of course, when I log onto my account, there only tracking number is from when I first received the books, and not the tracking number from when I sent them back. There is also no customer service e-mail available on the website so I have not been able to get in contact with anyone. "
"The bopk was very helpful, what I like the most is the ability to rent a book because you can't always afford the regular price. Please keep what you do going and thanks"
"I was charged an extension fee although I returned the book before the due date. I was given a refund quickly after I sent an email about the issue. "
"Book are always nice & clean. Customer service reps r great, very helpful!! Books can be a little cheaper! "
"Super easy and the prices are waaaaay cheaper than our campus bookstore... Was a great 5 star experience until I got to this part of leaving a review--too complicated."
"So easy to rent and extra easy to return....I HIGHLY Recommend CHEGG !!!"
"I'm very satisfied with my renting experience, is way better then buying the actual book! "
"This is by far the best rental company ever. I had the best experience ever!"
"I have rented twice with Chegg. The first experience was very good, rent was inexpensive, book was very clean with only a few highlights through out the book. The second experience was different in the quality of the book rented. The book was highlighted in a variety of different colors, underlined with pen and notes written in top, bottom and side margins. The pages were dog-eared. The overall appearance of the text was dirty. I understand that these books have been previously used, but this book was past ready to be retired!"
"I've yet to talk to a representative who was anything less than kind, helpful and thorough! We will use Chegg for all our textbook needs!
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"I'm impressed with how quickly orders are processed and books are received. The return process was super simple and efficient. "