"Rick Calder, Chewy manager in Florida, was my previous manager at Disney in Seattle. He was verbally abusive to contractors and wanted everybody to know he was in charge.

Permanent Disney employees did not like him. Very controlling personality, everything must be done his way, no reasoning, and would regularly charge into our operations room and start commanding people. Rick has very bad people and interpersonal skills.

I'm quite surprised Chewy would hire him. Had they asked previous employees what he is like, there would have likely been very negative feedback. Not a single person I worked with had anything good to say."

"I have had problems with my last two autoships. They ship out the wrong product and when I call them up its always a big hassle. My last order they shipped the wrong dog food and Stephanie L. from customer service acted like it was my fault. They had the order correct in the system but shipped me the wrong food and refused to ship out the correct food until I repacked the wrong food and sent it back to them. There service has gone down hill since I started ordering from them."

"I make a order from them and they would not ship me what I bough or refund me. CS hung up on me more then once and would not help."

"We live in the country more than an hour from the nearest major city. We tried stocking up on pet supplies when we went to the city, but, with four large dogs, that became impractical. For the last few years, we have been getting auto-shipments of dog food from Chewys and we’ve been pleased. We changed brands recently after the report of ingredients in some dog foods that caused health issues in larger breeds. Switching was easy.

Chewys cemented our relationship today. A few days ago, one of our married daughters had to put down her dog, which had been part of their family for 16 years. They were also auto-ship customers and our daughter was crying when she called to cancel the auto-shipments. A little while later, a bouquet of flowers was delivered to her house with a beautiful sympathy note.

Totally unexpected and it blew all of us away. "

"I order cat food for my mother in law because she is almost 80 and Fedx was delivering the cat food at her door. But on my last order Fedx left it by the street. My last order was two 35 pound bags of cat food plus one 13.5 pound bag. I was so disappointed. I have tried reaching chewys about it but couldnt. If someone hadnt come by her home it would have just stayed by the street. Her home is about a quarter of a mile away from the street. "

"I have a prescription for my dog. It is to help with his aging-related heart burn and sour stomach. We are set to go on a missionary trip for 10 months. We ordered the medicine for him from Chewy.com 1 MONTH early and they kept saying they faxed in the RX verification to my vet but my vet never got it. My vet printed out the history for the entire 10 days after my initial order and NOT ONCE did Chewy RX team fax them. Also they said they CALLED my vet but again, the vet printed out the call logs and NOT ONCE did Chewy try calling them. I am not sure WHY the Chewy Customer Service agents kept lying but we had DOUBLE PROOF they didn't do ANYTHING. Now we have to cancel and RUSH an order from somewhere else because Chewy STILL hasn't done anything and we leave in 1 week. Pathetic. Will NEVER order a RX for my pets again. Other things we ordered that were repacked treats and toys arrived QUICK. Chewy has an UNethical business model. BUYER BEWARE!"

"Monique in Customer Service was extremely helpful! I needed to return my order and order an additional item (a cat door) and Monique was a delight and made the process very easy. "

"My baby girl Yuki passed away and I called Chewy to cancel her the order for her prescription medication. Two days ago I received a beautiful flower arrangement and a heartfelt message.
From the bottom of my heart, thank you.
"

"Been getting our dog’s insulin autoshipped every 2 weeks for a year, until the Covid-19. My vet will not authorize a prescription over the phone so I have to go to their office to pick up a new RX. Then I mail it into Chewy. I even paid extra one time to get it there faster. When I called they couldn’t find the script. Mailed them another one and it took them over 2 weeks to mail me the insulin. My dog needs his insulin. I found out that Costco has it $7 cheaper and they always have it in stock. GOOD RIDDANCE CHEWY!"

"After several years with Chewy It is with regret I leave them!
My last couple of contacts for orders -Medicines (Trifexis and Vetoryl) - food (vet ordered gastrointestinal ) have been totally unsatisfactory. It looks like they have got the the point they could not coordinate a sunset. I have gotten different stories from everybody I talk to. Seems like the pharmacy is out of the loop with everybody else. I have just quit trying to deal with them and an getting new prescriptions for everything and going to PETCO. When I did I found that PETCO is cheaper anyway.Chewy still owe me about forty bucks for a screwed up prescription order that the lady in Florida said would be paid by the pharmacy. Forget that -the left hand knowth not what the right hand doeth. Don't write them off because I am though. They did good for years. "

"I have been using Chewy.com for several years for my 4 pets. Food, toys, prescriptions, everything I've needed I have been able to get from Chewy.
Just over a week ago I lost my 15 year old Buddy. I called chewy to cancel his prescription shipment.
Today, I received a beautiful bouquet of flowers and a condolence card from chewy. It was the most wonderful thing a company can do for their customers. They have a customer as long as I have pets.
Thank you Chewy."

"I have always had very positive interactions with customer service. I have had 2 incidents where a product was damaged in shipping due to poor treatment from FedEx and each time the product has been replaced within 48 hours. I love the options, prices and all that Chewy has to offer! "

"I’m not the kind of person that likes to write reviews but this company deserve that. The customer service and the products are outstanding. I’ve been using “Chewy” around one year ago and I just had good experience. I highly recomend it!!"

"I have been a loyal Chewy customer for over three years. I have always used them for my pet's flea treatment, medicated food and heart worm pills. My heart worm order is an auto-ship, every 6 months, same prescription.... every time.

This order was supposed to be shipped back in March. I received an email then, that I could expect delays with shipping due to the pandemic, which is completely understandable. About a week later, I received an email from Chewy that they were having trouble connecting with my vet to obtain prescription approval. So I called my vet to give them a heads up and provided them with Chewy's phone number and email. They said that they had not received any communication from Chewy yet. So then I called Chewy to straighten everything out, and was told the authorization was being resent from Chewy Rx. My vet followed up with me the following Monday to let me know they had received the email and sent everything back for processing. Awesome, I thought.

Four days later (so now, 2 weeks after the original order), I received an email from Chewy that they were cancelling the order because they were unable to obtain prescription approval. So I called Chewy again, reopened the order, which of course came with a new prescription number that needed to be sent to my vet. I called my vet, let them know what was going on, and asked them to follow up if they did not receive anything by the end of the day. My vet calls me back later that day, said they never received an email from Chewy Rx, they called the customer service line and were on hold for over ten minutes and never got through to anyone. So I called Chewy back and had them resend it. The Chewy customer service representative flat out blamed my vet for not doing her job, which very far from true. At this point my vet is copying me on their emails back to Chewy with the approval, because we are both frustrated. The approval was sent on Friday, April 17th. That Monday, I receive ANOTHER email from Chewy that they were having trouble obtaining approval from my vet. I'm sorry.... how is this possible?

So I call Chewy AGAIN. At this point, I've spoken to at least five different representatives and spent over 3 hours on hold or on the phone with someone in customer support trying to fix this. The person I spoke to told me that they didn't receive my vet's email. I gave them the time stamp of the email (because I received it also). I forwarded to them again. Now here's the kicker. They receive my email, but tell me this can't be accepted as a form of approval because it's not the original email. I'm on the verge of tears at this point with frustration. So I call my vet back and ask her to resend it. Two days later, I follow up with Chewy (4 weeks from the original order). They say they still don't have approval. I asked them to cancel my order if they can't process this by the end of the day. Of course, they don't, so two days later I cancel the entire order and auto ship myself.

What happens? After I cancel the order, the order magically ships... and I received it yesterday (5 weeks after the original order was placed). The shipping only took two business days.

I don't appreciate a company that a) lies to their customers and b) blames other companies for their wrong-doings.

I appreciate that everyone needs a little slack right now, but I think it's important for companies to maintain their integrity regardless."

"I understand the delay due to the virus. After waiting 10 days the day it was supposed to be delivered I checked my computer and saw that it was damaged in shipping and was undeliverable. I called to have it shipped again but they would not expedite it and it would take another 10 days. that policy is totally unfair. When it finally arrived the box was fine, but the mirrored ball was in 3 pieces. You don't have to be a genius to know you can't put something that small in a with an 8 pound bag of food without protecting it. I gave them 1 star for the price but it doesn't help if the items come damaged. Their policies are horrible. The seed also had a hole in it. The original order date is 03/31/2020. It finally arrived damaged on 04/18/2020."