"Great service and very helpful team (both Vanessa and Marco). They solved a shortage problem literally within 2 days and I had my goods promptly (I know that the team tried to have everything in Athens by Thursday the 29th and they succeeded !). Great service and will be my source for coffee technical equipment from now onwards.
The bonus is also that my beautiful shiny inox Bezzera BZ10 is also very "fresh" since it was produced late September 2020 as the quality control indicates. I would also like to point out that the packaging was fantastic (box in a box and airbags) and as a result, the original packaging came perfect, with the Bezzera logo (biscione) in perfect condition! "
"I ordered a Nuova Simonelli Oscar II in black and couldn't believe how quickly it arrived! (7 days from the date of order to the knock on the door and delivery by DHL)
It was packed so well that I think it would have survived a trip to Mars and back on an asteroid.
Once I peeled off the protective film, revealing the elegant styling and filled it up with water I was sampling the aroma and delight of real coffee in no time at all!
Overall a painless buying experience and we now have our own little café in the covid free confines of our own home!"
"I am from Germany so please excuse my English.
I ordered a Quickmill coffee machine in June, which was delivered in August. So far so good, the delay was not too bad. However, the machine was delivered defective. After several emails (on the phone you get turned away or hang up) in broken English I was asked to repair the machine myself. I insisted on sending the machine back and was told that the shop was closed until September and that this would not be possible. By contacting the consumer protection authorities, they pointed out to me that this was a "scam" to get me out of my 14-day right of return. I then officially cancelled the order and returned it at my own expense (50 €!). The machine arrived according to the sending confirmation, the contact to the company has been broken off. In the meantime I have engaged a lawyer, but there is no response to his letters either. I will now take further legal action.
DO NOT BUY FROM THIS COMPANY! NEVER!"
"The store has a wide selection of products at fair prices. I had a minor problem with the shipment. They responded willingly and immediately and sent me a new spare part(damaged hopper for coffee during transport).
They communicate well.
I can only recommend the store.
well thank you"
"Orderd à La Pavoni from coffeeitalia and paid with creditcard.
They promised to deilver in 5 days and when that time had passed I
wished I paid with PayPal .
Becourse I read some bad reviews about this company ,
but after 7 working days my mashine arrived .
So I´m happy .
Stefan"
"Machine arrived damaged - bend it with your hand is their solution. I didn’t pay for a damaged machine. Think carefully about ordering with these guys. You have been warned. "
"I purchased a La Pavoni machine with New Caffe Italia after having a poor experience with a different supplier. It's really hard to get this type of machine in Australia and I received the package within 6 days. Super impressed with the service and quality of machine. thanks guys!"
"Unbeatable prices with great service.
Even in these trying times, coffee Italia earns five stars.
I placed an order for the Isomac tea PID and a Vario grinder.
Then I decided I wanted the group head manometer added. No problem. The order was fulfilled and shipped in no time. It is now sitting on my kitchen counter after less than a week, to the envy of my friends.
I have no hesitation in recommending coffee Italia and from now on I will be buying all my coffee equipment from them.
"
"Purchased the gaggia babila,what a great machine,my experience with caffe Italia was exceptional"
"On 16/07/2020 I ordered BEZZERA MITICA S MN CAFFÈ ITALIA KIT EDITION 2 from coffeeitalia.co.uk
The order was dispatched on 22/07/2020 from Italy. I received it on 24/07/2020.
Yes it came with European plug which is not a big deal for me. The machine was tested before shipping and the test results was included in the box. The package was in factory condition and I believe I received authentic new machine.
During the order stage the website did not give me the order status; however; MATTEO from customer support was very helpful in providing the order status by email.
Before I placed my order there were couple of emails with customer support and MATTEO was replying and I got expert advice from him.
In my first use of the machine I faced some difficulties and for a while and from the reviews I read here; I thought there are problems with the machine. However; after reading the manual and some google search I figured out that I was wrong.
I recommend the troubleshooting page in the following website for anyone new to espresso machine: finecoffeecompany.com
The Kit Edition 2:
I think the accessories included in the kit worth the price and it is a bargain.
Overall:
I was lucky to deal with coffeeitalia.co.uk and highly recommend there service."
"Brilliant service, lovely machine set, lovely coffee. A small delay in dispatch, but worth the wait, shop with confidence A+++"
"I bought an expensive La Pavoni coffee machine at the end of May 2020, which arrived faulty. The most rude person on customer service, which seemed to be Italian and not event picking up the phone, unless you send a web form, 5 emails and daily Facebook messages, told me to send it to a physical address in London, when I asked for a refund or replacement. I soon realized that wasn't a return address, but a La Pavoni service center. After foolishly believing he'll pay the shipping, I did as he advised and I sent it to London for servicing and the coffee machine came back with the same fault!
Countless attempts to speak with him, calling the phone number mentioned on the UK website, which he doesn't pick up anymore and no email replies to my refund request.
Do't waist your money on this scam shop! Terrible experience, faulty coffee machine and a lot of money wasted!"
"Machine has an electrical fault, within 5 months it is now useless. Despite the 2-year warranty, the company will only replace within one week. Do not buy from Caffe Italia."
"La Piccola Sara Vapore - it's arrived !!!!
My husband is absolutely delighted with his new coffee machine - it's working well!
We are so grateful to you for sorting this all out - I know it's been a total drama but we got there in the end!
Thank you, thank you, thank you!"
"Hi Matteo,
Received the Europiccola today, that was so fast!
Just the LP EXP Ex and the Rancilio Rocky SD to go.
Thanks you so much Matteo,
David"