"I had a deposit for a new vehicle but after not hearing from my salesman for almost 3 months, I contacted the dealership to find out the status. Initially I wasn't happy about not hearing back for so long but after I made my own search, and found the vehicle I wanted, the Sales Manager contacted me immediately. He apologized for the lack of communication, and promptly rectified the process to find the right vehicle. He was able to find the right vehicle and routed it to the dealership within a week. And hence forth, the Sales Manager was very responsive and pro-active in the process. He got us the right vehicle, and we were able to drive it home shortly thereafter. I am giving the dealership a 5 star rating despite my initial disappointment because once this was handled correctly, it was done with sincerity and professionalism. It restored my confidence in trusting this dealership to find the right vehicle, and to be responsive in my buying process."
"Purchased the wrong part since Toyota has 2 different parts for what I needed, was able to exchange it out easily thanks to Joshua!"
"I called on Wednesday to ask about a part, and they promised to receive it on Friday. I called again on Thursday and they said it's going to arrive on Friday 10am. On Friday 10am, I called them and they told me it's not gonna be here until next week because someone took the parts yesterday night from the warehouse.
It ruined my plan to fix my car."
"Ordered parts on line. Within two business days had the correct parts."
"Awesome staff! Made the process easy! Thank you!"
"Ordering was easy, mats came quickly, fit perfectly and I love them! "
"Ordered a part online and picked it up at the dealer and it was all good."
"Using Coggin Toyota was seamless and efficient. Highly recommend."
"My order arrived in two days. I received an email that it was ready to be picked up at the dealership. I was in and out in 5 minutes. "
"The Parts Advisors, Josh and Jessica and Assistant Parts Manager, Donnie are helpful, respectful and ensure I receive all the right parts I order online. Good people to work with."
"Easy online ordering with confirmation-enter your VIN to ensure for your vehicle"
"I purchased an item on 4/10/2024, Today is 4/16/2024. Still no e-mail about shipping information. For a company charging 18 dollars to ship a 25 dollar gas cap, this is rather poor customer service."
"Ordered various rather difficult to find small plastic parts for our 21-yr old Highlander using the Toyota Online parts website. Coggin parts department had the items pulled together and ready for pickup within one day! Very happy with that service overall. The parts department personnel at Coggin have always been really helpful and courteous when I go to the parts counter for something. They have a better parts breakdown system to help locate what's needed but if you already have the part numbers you need and can order online (from Coggin) you will get a much better price."
"My husband arrived at 6:05 pm and the lady at the desk Diana refused him bc she said they were closed. We both work in customer service and I would not turn someone away because of 5 minutes. We both work long hours and he got off as early as he could to get there. He left without getting help. I showed up on Friday 4/13 to get our order. The lady at the desk was not very friendly but she helped me. The guy that was there was awesome and actually helped me carry my order to the truck. Toyota parts needs more people with his customer service skills! I will hopefully not have to order anything else through you guys due to how my husband was treated by Diana. "
"I found the Toyota web site a real pain when trying to order car parts, but the parts dept was extremely helpful and patient with me and insured I received the correct parts. Their exchange of e-mails and texts walked me through my order and my parts were quickly ready for pick up on the 28th. Thanks"