"Great Customer service, great communication, followed through with what they said they would and did not disappoint! "
"Coleman was AMAZING! They helped me delay the delivery on my furniture until I moved into my new apartment while still allowing me to take advantage of the sale pricing. Everyone I spoke with was professional and incredibly kind. My bed, chest and nightstand arrived today and I could not be more thrilled. It's beautiful!!"
"I spoke with Melissa over the phone and she was amazing and so helpful!! "
"Coleman furniture is fantastic. Michele was amazing. She answered every question professionally and got back to me right away on every question I had."
"My item was damaged in transit, I contacted the company and was pleasantly surprised at their prompt reply and willingness to quickly find an acceptable resolution. "
"Good quality furniture after the wait time for delivery - I received a damaged night stand with the set and the item was replaced within a week. "
"My table and chairs came close to the estimated delivery date, except for one set of chairs was missing.
Coleman furniture followed up and quickly rectified the problem. Competitive pricing.
I would buy from them again."
"We returned some Coleman Furniture product to the wrong address (our fault), and then experienced a nightmare dealing with FedEx to locate and reship the product to the correct address in Georgia during Hurricane Helene. Coleman Furniture was very understanding, and very helpful for the several weeks it took to remedy the debacle. We received full credit for the return, and will not hesitate to purchase from them again in the future."
"I purchased a bed, desk, end table and dresser in one swoop in June 2024, little did I know it would take two months for my furniture to come...fine...reps put the furniture together, I did not place furniture where it needed to go, just left it in the middle of my room, noticed my dresser drawers were not lined up correctly, filed complaint 9/6/2024 and now i am awarded 75.00 supposedly as I am angry about this to find my own handyman to rectify the issue......UNACCEPTABLE, apparently I received defective dresser and expected to get a new one in return, sent videos and pics of issues.
S. D"
"Overall, I had a very positive experience with Coleman. When initially receiving the entertainment center, we had noticed some damaged to both pieces of the furniture. Coleman remediated the issue and we had a perfect entertainment centered delivered about 2 weeks later! Michelle was incredibly helpful and thorough throughout the entire process."
"Don’t rely on white glove service being guaranteed, despite the assurances on the website. After I ordered, I was told the service was not available only to have to then pay $325 for it separately once the delivery was scheduled. Customer service representatives said they could do nothing to help. The item also arrived with some damages. Very disappointing!"
"Colman's is a stand up company my buffet was damaged prior to it getting delivered. I was really just out done, however I was quickly introduced to Jomer. My Coleman's customer service representative. He advised me that he would take care of the buffet but there was a process. Well while you don't know me it just didn't sit well because I wanted a new one and didn't want to wait to go through the process. I didn't want to accepted the damaged furniture but after some talking to Jomer. Colman's exceeded expectation and I would recommend them.
"
"I am very pleased with my experience with Coleman Furniture. My items shipped fairly quickly and they were great to work with. I had one issue that their customer service stayed on top of and got it resolved quickly. I will shop with them again!"
"My order was cancelled after not being able to ship on time from the distribution center what ever that means. Don’t bother buying here if they cancel orders for you"
“Thank you for sharing your feedback. We understand how frustrating it must be to have your order canceled, and we apologize for the inconvenience.
Unfortunately, we did not have a delivery team available in your remote area who could also provide the furniture assembly service. While we were able to fulfill the order, we were unable to meet the specific service level required for delivery and assembly in your location, which led to the cancellation.
We truly appreciate your interest in our products and regret that this experience didn’t meet your expectations. If you have any further questions or would like to discuss alternative options, please don’t hesitate to reach out. We’re here to assist in any way we can.”
"Jomer did amazing job while dealing with an wrong delivery item. Highly recommend CF."
A rep from Coleman Furniture, colemanfurniture, has responded:
“Hello
Thank you for sharing your feedback! Our customer service team reached out to explain that our delivery team in your area does not specialize in furniture installation. While we pride ourselves on delivering throughout the country, a few areas don't have an installation team available. Our team also offered you the option to either proceed with the order or cancel free of charge, and you chose to proceed. We're sorry to hear that your overall experience was less than perfect, and we understand how frustrating that must have been. We value your business and appreciate your feedback so that we can continuously improve.
”