"When my new bed was missing a key part, which meant sleeping on the floor for 2 weeks, i was hopping mad! The customer service rep not only handled the situation professionally, calmly, and swiftly. I was consistently informed about the status of the replacement part, and I believe the rep went above and beyond to remedy the problem. So, not only was my new bedroom set just perfect and exactly what i’d been searching for, the service beyond the sale made me lifetime Coleman Furniture! "
"Great online shopping experience!"
"Very satisfied and recommend."
"The customer service department is excellent!"
""Cali Natural Modular Sofa" - We have had for little over a month now. it is exactly what we ordered, no hiccups or mishaps. The material feels very high quality. it is super comfy and easy to put together. Spills and stains clean right up with ease. Legs were hidden inside cushion. super fast shipping."
"Not only do we love our couch, but the experience working with Coleman was seamless. They were so helpful, and delivery was superb. "
"Very helpful, only place I could get a piece of furniture that I could purchase now and delivered when my new home is completed"
"Love the couch, perfect size. It came in damaged and the company immediately scheduled for it to be repaired and shipped the replacement piece. Highly recommend. "
"Wonderful quality and excellent delivery, set up and service. "
"I've worked with this furniture company since 2019 and have had an excellent experience. Their great deals, fast shipping, and top-notch customer service set them apart. The customer service team is always ready to help, ensuring a seamless and satisfying shopping experience. A+ on customer service alone!"
"I had a piece of furniture delivered damaged, and Coleman was exceptional in helping me resolve this issue."
“Hello,
We are so happy to hear that you are satisfied with your experience! We aim to provide our customers with the best service possible. While we are sorry to hear that you had a damage issue, we are happy to hear that it was resolved properly! We hope you enjoy your piece and strive to further our relationship for years to come! ”
"I ordered a dining table, 8 chairs, a buffet and hutch. The table arrived damaged. The delivery staff and Tina at Colemans were very helpful in getting me a replacement table. It took a couple of weeks but I received a new table and it looks great.
Tina was patient and kind. Kudos and thanks to her."
“Hello Karen,
We are thrilled to hear that your are satisfied with your purchase! Damages can be extremely frustrating, and we are pleased that Tina was able to assist you with ordering a replacement. We strive to provide our customers with stellar customer service from start to finish! Your satisfaction is very important to us, and it makes us happy to hear that you are pleased with your purchase. We hope that you enjoy your purchases for many years to come, and hope to continue our partnership! ”
"Our furniture came damaged, it was a big tear that we didn't notice till after we had signed for the delivery. I proceeded to get the furniture repaired, submitted the bill to Coleman Furniture, they did reimburse me for the repair. Thank you . "
"During shipping we received a call from Coleman Furniture saying that a couple of pieces had been damaged and they were going to order replacement pieces from the manufacturer. Tina Gabo (Coleman representative) kept in constant communication with us via email about the process. Tina was amazing! We had a white glove delivery and the delivery guys were awesome as well. This bedroom set is so beautiful! The metal work and the actual color of the furniture makes it unique. I've never seen anything like it anywhere else. We love this bedroom furniture! The entire set was in pristine condition upon arrival. It's the first time we've ever had furniture delivered without a scratch. Communication and customer service with Coleman is excellent! We highly recommend Coleman Furniture and would not hesitate to order from them again."
“Hello Denise,
We appreciate for taking the time to share your experience with us! We understand that unforeseen issues can arise with furniture deliveries, and our team takes great care to ensure that any issues are inquired about promptly. We're pleased to hear that our customer service team kept you informed about the replacement parts needed and that your new furniture arrived in excellent condition. We hope you'll enjoy your new bedroom set for years to come! Thank you for choosing us.”
"Outstanding customer service!!!!"
A rep from Coleman Furniture, colemanfurniture, has responded:
“Hello,
We are so happy to read this positive experience! Your satisfaction is extremely important to us, and it pleases us to hear that you have had a wonderful experience throughout our partnership! Our goal is to provide our customers with top notch product, price, and service, and it satisfies us to know that we have done just that! We hope to continue this incredible partnership for many years to come! We are here for all your furniture needs. ”