"From answering questions before I ordered to the delivery and setup this was an easy and pleasant process. After reading reviews concerning delays in production I was a bit reluctant however my experince was nothing like that. The pricing was fair, the product is excellent, the delivery was seamless and the customer service has been second to none. I will definitely be ordering from Coleman again."
"Just purchased a sofa that was out of stock elsewhere and found on your site. "
"My wife and I were looking for a small, inexpensive dinette set (table and 4 chairs). We had looked at local stores and were disappointed with the selections and the prices. Then we found exactly what we were looking for online at Coleman. In fact, it we found the same dinette set we saw at one of the stores. Coleman's price was 40% less....for the EXACT SAME SET...same style, same color, same manufacturer.
As far as delivery, the local stores had given us estimated delivery dates from as little as "maybe 6-8 weeks depending on the color you choose" to "some orders have been taking 4-6 months". Seems COVID was the cause. But we were not in any hurry so delivery was not really an issue for us. Imagine how surprised I was when I ordered on a Thursday...and the next day I had emails from Coleman and Fedex with a tracking number and delivery scheduled for Sunday....THREE DAYS after my order.
Half the order arrived Sunday and the other half arrived Monday. The set was easy to assemble and looks great. One of the chairs was damaged in shipment and Coleman's Customer Service team could not have been better in responding to my email and resolving the issue. I had a replacement part within a week.
My wife is extremely happy with the dinette set and as the old saying goes..."Happy wife, happy life".
I would recommend Coleman to anyone. "
"I ordered a bedroom set, made of super design. Sleeping in bed feels too relax. Quality is great and well made. Price of furniture is worth."
"Easy search site. Pricing is great."
"Great! It was very quick easy and effortless!"
" Will follow up when product is received."
"All I've done is place the order. Kind of hard to give a review yet"
"I had purchased a bedroom set in 2019 from Coleman Furniture and was so please with the quality and the white glove delivery that I made another purchase for office furniture today! Customer service was outstanding and helped to answer all of my questions. "
"I recently had the pleasure of working with the Coleman furniture customer service over a delivery issue that was not their fault. They helped work with the delivery team and kept me updated throughout. Lyba was fantastic! Keep up the great work at Coleman and customer service is clearly a priority here!!!!"
"This sofa is of extremely poor quality. The sofa was delivered on 7/8/20. Within a month of very light use the cushions started to wear and became quite uncomfortable. When two people had the sofa in the reclined position, the sofa became very unstable with very little movement. The sofa would feel like it was going to tip. Upon inspection of the sofa from the underside, I could see that this was made in a very slipshod way and called Coleman to complain on August 5th. I was referred to Coaster and was transferred to several representatives that could not help me. After much run around, Coaster referred me back to Coleman in September. I was only able to start a warranty claim with Coleman. Challenging the quality was not an option. Coleman Furniture falsely advertised that the company Coaster Furniture, is an American manufacturer. The sofa was manufactured in China. Also, the foam is advertised as being memory foam. Through my attempts to settle the above-stated issues with Coleman and Coaster Furniture it was stated that the memory foam is only in the seat. After inspection of the sofa and using it for a short time, I could see that description on the website is very sketchy. During my original discussion with Coleman Furniture when I was considering my purchase, I was assured that this sofa was of very high quality. Coleman passed the issue off as being the manufacturer's fault. Ultimately Coaster, the manufacturer, stated that my complaint is just a case of "buyer's remorse" and did not address any of my quality concerns. I have an email chain that begins on September 23rd to show the claim, the denial, and my rebuttal. My claim included pictures and videos. At this point in time, January 2021, the sofa cushions have broken down and sag and instability is getting worse. This is with very little use because neither me nor my son like to sit on it and definitely do not want to recline in it. The sofa cost over 1500. Anyone would expect the sofa to last past 3 months. The photo of the seat is after 1 month of use."
"It was super easy to order on-line, very best price and delivered when promised. Overall great experience!! "
"Best pricing I could find under 2k for a King bedroom set. Everything around me (Nashville) was over 2k for what I wanted and didn't offer free shipping and home set up (that's at least $200). I can't wait to get my new bedroom set in. "
"Found the item that my wife and I both liked so, perfect.
We are looking forward to receiving the item and evaluating it as well as the service."
"So far so great! The cost is very reasonable and the website was very easy and lots of items to view. I will update again after the delivery."