"I bought 2 nightstands from them that came preassembled. They were put together as cheaply as possible. They didn't use screws but staples to keep pieces of wood together. I exchanged one for a new one after it cracked. The new one had the drawer slides cracked and outside of the drawer. I asked to return both of them and they told me that because I did not have the original box, I could not return it. They then took two days to give me an offer of a $15 store credit on their website for each nightstand if I kept it. I started a credit card dispute and they offered me a $100 credit. I looked at the nightstand that I had for 3 weeks and it already developing 2 large cracks and will start falling apart soon. Avoid them at all costs!!!!"

"The representative helped me though the while process. made it easy to order. "

"Shopping on their site is easy but don't expect them to stand behind what they sell. Purchased the Jaine White 126" Entertainment Wall unit and it was delivered mid afternoon. There is no sunlight that enters the room at that time and we did not notice any issues with the piece. The very next morning while walking across that room the sunlight coming in exposed a malformed, warbled area on the bridge connecting the two towers. I took photos and contacted Coleman. Immediate response was "you signed that all was okay so we have no responsibility". When I told them of the lighting issue and showed them photos, they still denied help other than offering $80 credit to have someone fix it, but gave no help or contacts to get it repaired. No one in my area wants to touch it. I explained that it was a defect in manufacturing, not shipping damage. They had me fill out a warranty claim form saying that they would help me as a go between with the manufacturer. Funny, the website clearly states that Coleman is the manufacturer. Nonetheless, I filled out the form, they supposedly contacted the manufacture who quickly denied any responsibility and Coleman says "case closed". What a joke. Was going to buy more from them, not now. I'd suggest folks stay away from this company as they misrepresent themselves, the products they sell and do not stand behind them."

"We talked with a sales agent who explained all the features you offer and he answered our questions. Our only concern is how long we might have to wait for our new outdoor seating set to arrive. For now, we rate the experience 5 and will rate it again when we see how things go."

"Easy and user friendly. !!"

"I just want to say that It is rare to experience the superb customer service I have experienced with Gabby S. I am truly grateful for the amazing customer service she has provided. As I said in my other email. I will not buy furniture anywhere else, only from your company and I have begun spreading the word of how competitive your prices are and how hassle free your customer service is. I feel truly blessed to have come across Coleman Furniture. Gabby has kept me posted on the progress of my claim and has never left me in the dark or wondering where I was in my claim. Although my ítem was out of warranty, she went ahead and ordered the part as a courtesy and at zero cost to me. The process was so hassle-free and so prompt. Thank you again Gabby for your fantastic customer service.
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"I had a great experience even though there were a few hiccups with the bank. Sarah made everything go smoothly. "

"I Purchased two lamps from Colemans and when I received them unfortunately one was broken. I contacted their customer service immediately and explained the situation. After getting instructions on how to make my return as easy as possible the carrier came and picked it up from my house, I was given tracking information and no later than perhaps a half day, my new lamp was at my door. Unfortunately shipping problems do happen but I was delighted at the courtesy, professionalism and speed of my customer service. I would highly recommend shopping with Coleman’s. This was my second time purchasing items from them. I Purchased six kitchen chairs prior and everything went smoothly, the delivery was perfect and I’m very happy with my prior purchase as well as my new lamps."

"Exactly the piece I've been searching for weeks for at the best price online...and my customer service rep, Christine was excellent both on live chat and on the phone."

"Recently I gone through this sites to furnish my new home. New and amazing varieties of furniture. Good Dealings and very easy to navigate through the site."

"Visited the website and found an entertainment center I was looking at. I jumped on the chat with Sarah Bella and she answered every question that I had. From material questions to size and product information, the responses were quick and informative. The form filling process was easy to understand and read. Overall a good experience."

"Visited several websites and could not find what I was looking for. Visited Coleman Furniture and I was present with so many good options it was difficult to choose. I like being able to build my own bedroom set based on my needs. Have not received my furniture yet but I expect nothing but the best. "

"The Sales process was transparent and pleasant. We look forward to having delivery and setup with the same detail."

"I had a great experience thus far with Coleman furniture's website."

"So far so good! Great experience on the phone with knowledgeable Coleman staff - Henny. On-line shopping experience was smooth, great prices on what seems like good products (per past reviews). Will wait on how the delivery and set up is fulfilled and will be handled. Hoping for this company to meet the expectations they have set for this purchase!"