"They've lied to us from day one. 2-3 week delivery is a joke. Try 10-12 weeks if you're lucky. They'll bill you before it's even shipped. Don't bother calling for order status. They don't have a clue what's happening and a few of their reps have an attitude. All in all a **** company. My advice: DON'T BUY FROM COLMAN FURNITURE. AVOID THEY AND BUY FROM A LEGITIMATE COMPANY!"

"I purchased a sectional online but changed my mind 3 days later. My order was not shipped to the warehouse yet so I called to cancel. Venus, my customer representative, was extremely helpful and canceled my order with no issues. I read some pretty scary reviews but I personally did not experience anything of the sort. Thanks Venus! "

"I ordered 2 nightstands to match my existing bedroom furniture. Order was smooth shipped quickly and then opened the boxes. The items were beyond damaged and unusable. After much back and forth and persistence on everyone's part, the items were re-shipped, arrived well packaged (finally) and were perfect. Everyone was patient with my frustration and irritation and while the experience wasn't 5 stars, I would definitely give them another try just because they fought to make things right."

"I recently purchased an Ashley signature sectional from Coleman furniture. It was seemingly delivered in proper condition on 5/21/2020. The delivery service provided by need it now Ohio went smoothly The delivery service provided by “Need it Now Ohio” went smoothly. However, after having this sectional for only 14 days, the support beam in the back of the RAF end recliner broke completely in half while my friend was sitting in the chair in a reclined position as it is designed to do. There was no roughhousing, mistreatment, or improper use to cause such damage.
Assuming that such manufacturer defect would be covered by my warranty, I contacted Coleman furniture. They took my report, sent an email requesting additional photos and information, and told me that my request would be reviewed. After supposedly reviewing the information with the manufacturer, Ashley furniture, Coleman furniture informed me that I would be compensated only $125 for the repairs to be made by a repair service that I had to set up on my own.

I told the representative from Coleman that this was not an acceptable solution and that I wanted to speak with a manager. The representative told me that he had requested a manager to contact me, however that they were simply a go-between for myself and the manufacturer. Included is an excerpt from an email that I received from the representative stating very clearly that Ashley furniture was the deciding party:
“Please be advised that Coleman Furniture is an online retailer and once we deliver the furniture in the condition advertised (brand new, free of damage or defect at the time of delivery) we are not liable thereafter for later issues with the item. When a customer submits a warranty claim, we act as a go-between you and the manufacturer in terms of your coverage. However, we have no control over a final decision the manufacturer makes on a warranty claim regarding one of their products.”

A manager, Cierrah, did email me and leave one voicemail. However, I tried multiple times to call her back with no success and got no further communication from her. I had also purchased an extended warranty through Guardian for an additional $99, which I found does not cover anything until the manufacturer warranty expires.

I proceeded with scheduling a professional furniture repair man and waited for his assessment prior to contacting Ashley furniture. Once the repairman disassembled the back of the chair so that we could see the full extent of the damage, I was dismayed to find that the main support beam in the back of the chair is made of OSB wood—Obviously not ideal. This support board had broken completely in half and will cost $250 to repair with a solid wood board.

I immediately called Ashley furniture. The Ashley representative explained to me that the retailer is solely responsible for the warranty and that they are not involved in that. As you can clearly see above, Coleman had told me the opposite. The Ashley furniture representative also told me that Coleman furniture is notorious for trying to dump their clients back on the manufacturer and that their policy is to simply redirect the client back to Coleman furniture. So, in short, neither company provided quality customer service, nor did they back the products that they make or sell.

Two things I learned: (1)do not deal with Coleman furniture as a secondary retailer, and (2)expect Ashley furniture to be of very poor quality. Despite $2000 being a lot of money to me, it’s not that much in the furniture world, and you ultimately get what you pay for.

Update: after a month long nightmare haggling with Coleman Furniture, I finally filed a Better Business Bureau claim and a complaint with the attorney general. Subsequently, Coleman finally agreed to reimburse me for the unsuccessful repair costs and replace the dysfunctional recliner. At their request, I am updating my poor reviews. Issue has been resolved, but not without a lot of hassle and involving outside assistance to hold them accountable. I also have to drive to pick up my new recliner from the shipping center otherwise they would have charged me $200 to ship the new recliner."

"I specifically ordered from Coleman because they said they would deliver within 4 weeks. My order was over $1,000 dollars and a complete waste of time and money. After calling and emailing the best response I could get was "we'll get it to you as soon as possible but time's are subject to change" I am now, after being dragged along about the ETA, being told that my order won't be here for THREE months if not longer. If they had told me from the start I would have taken my money elsewhere. Customer service is unhelpful, they hide their bad reviews on their site and I will never order from Coleman again. I suggest you read the better business bureau's pattern of complaint before trusting this company."

"I read many complimentary reviews which is one of the reasons I chose Coleman Furniture. Price was considerably less than other sites and customer service was most helpful with a question I had before ordering. I checked the color upon arrival and it is as described. Haven't been able to set up as yet as room is being renovated. Hoping that the glass top arrived safely. Thank you!"

"They have beautiful options, and buying with affirm has always been awesome. "

"There is a wide range of choices. I was able to find what I wanted at a great price and customize my order. It was a no brainer. Thank you!"

"Website easy to manage.
Payment options
Quality & availability "

"...the wonderfully dedicated customer service in assisting us get through Katapult who used to be Zibby. Katapult is terrible, backing out of contract agreements right in the middle of approved credit amounts! If we didnt really want Coleman's furniture, we would have cancelled the entire process with Katapult...almost did several times.

Enough talk about the company that failed and lets speak about a great company Coleman Furniture! Excellent service. We have not had our furniture delivered yet but if the furniture quality meets with the Customer Service quality, (Especially Melissa!!), then we have no worries. Initially, they did take a bit long to get it manufactured and shipped, but Melissa of their financial Customer Service made up for that! Melissa, hope this review goes up far the ladder at Coleman. You made and sold us on the company by your efforts and sticking right with us all the way! Great job Melissa! I know others assisted her and praise should be for them too! My wife and I were very frustrated with Katapult, you went above and beyond to make it happen and it speaks volumes for your company you work for.

I'm sure my wife would have much more to say but she is not home at present. I hope I speak for her here.
At this point, satisfied customers of Coleman Furniture,
Paul & Debra L. "

"Purchased a living room set, looks great in the pictures and reasonably priced."

"Will not give a review until after I get the product and see if it’s up to my expectations, thank you "

"I only just ordered a bedroom set, so this 5 star review is only for my online ordering experience. Coleman was having a great sale, and they offered all the pieces that I wanted and allowed me to build the set that I wanted instead of just a cookie cutter set. However, I still got the "set" price for all the pieces that I ordered. I hope to be able to give 5 stars after receiving my furniture. "

"I had seen the same furniture at a local furniture store. It was going to cost me an extra $300 to special order the color I wanted plus delivery charges. "

"I ordered a bench for direct delivery in addition to an entertainment center, couch, chair and two end tables for white glove delivery. The bench arrived (waiting on the others) and one of the sides was broken. The whole thing, even if I could assemble it with the broken arm piece, is wildly off kilter and lining up screws would be difficult, if not impossible We're talking about a $300 bench. And now I'm really worried about the status of the items I spent another $3800 on. I've emailed Coleman, waiting for a response. Note: the email address on their website, ****@****, bounces emails back as undeliverable. "