"I couldn't be happier with everything about my experience with Coleman furniture. The communication was top notch. The furniture (king size bed with mattess and box spring) was exactly what I wanted. The delivery guys were incredible and did a great job. Again, what more can you ask for? Lower price than Ashley but the same quality, excellent customer service, no sales tax and no delivery fee, It's all a win, win, win. I couldn't be happier with my purchase. I'll be back to buy from Coleman in the future. "
"Everything from ordering to customer service to delivery to product was great. I am very happy with my sofa and have recommended Coleman Furniture to my friends and family!"
“Thanks for the thumbs up! We're happy to hear that you had a great experience with us, and thank you for passing on the word about Coleman Furniture!
The Coleman Furniture Team”
"Great website, information covers every aspect, frustrated that I can't get to my order confirmation screen without going through (now) TWO review processes that you can't cancel out of. The positive reviews did play a part of my buying decision, (on the site as well as independent searches but being forced to submit is ridiculous!"
"Great service from previous purchase"
“Thanks for the thumbs up!
The Coleman Furniture Team”
" When we decided to buy new coffee table we bought one through Coleman furniture. We thought it might take several weeks to hear from the delivery people but within a week we heard the approximate date they would deliver it and they did! It was delivered direct to her door and the delivery people set it up in our living room. We are thrilled with our new coffee table and we would purchase furniture through Coleman again! "
“Thank you for the feedback. We're thrilled to hear that you were satisfied with your experience, and that the delivery exceeded your expectations. We hope you shop with us again soon!
The Coleman Furniture Team”
">>>>>>> ALREADY DONE "
“Thank you for your review. We hope you enjoy your new furniture!
The Coleman Furniture Team”
"compare with tricky furniture store sales,I would like to choose here! "
“Thanks for the thumbs up! We're glad to hear that you were happy with our prices and free shipping and in home setup. We hope you enjoy your new furniture!
The Coleman Furniture Team”
"I’d never heard of Coleman Furniture before making this purchase, but I’m glad I stumbled upon them when searching the web. Not only did they provide the best value, but the professionalism and timeliness from order placement through delivery far exceeded my expectations. The website is user friendly, payment process a snap, and they maintain communication throughout the order process. Each step along the way I braced for the inevitable problem, but everything went off without a hitch. They've earned a loyal customer in me."
“Thank you for the feedback! We work hard to keep our customers up to date on their orders, so that they are informed every step of the way, and we're glad to hear that you felt that we reached that goal. We hope that you enjoy your new furniture, and that you shop with us again in the future!
The Coleman Furniture Team”
"Took awhile for items to arrive but im beyond estatic"
“We're sorry to hear that the delivery took longer than you expected, but we're glad to hear that you are happy with your purchase, and that our customer service team was able to assist you with all your needs!
The Coleman Furniture Team”
"These days it's impossible to find a company that actually answers it's phones and employees people that care about your potential purchase and how to make our decision a successful one. This company truly believes in this. From our first call to our purchase they were an amazing help. We're so pleased with our entire experience. We're customers for life. Great job. "
“Thank you so much for your feedback! We pride ourselves on our customer service that assists our customers every step of the way, and we are happy to hear that you felt that they lived up to that expectation. We hope you shop with us again soon!
The Coleman Furniture Team”
"I have never ordered online an entire living room set of furniture, so I was apprehensive, at best. After my furniture was delivered, I couldn't be happier about the whole experience. I had immediate help from a sales person when I ordered my furniture. I was continually updated on the delivery tracking and was pleased at how quickly everything was delivered. The two persons who delivered the furniture made sure everything was okay and not damaged. They set everything up quickly and made sure I was satisfied. I was impressed with the quality of the furniture. It was an awesome experience and I recommend Coleman Furniture to everyone! "
“Thank you for the thumbs up! We know that buying furniture online can be a leap of faith, so thank you for putting your trust in us. We're glad to hear that you had a great experience and that you are happy with your furniture, and we hope that you shop with us again in the future!
The Coleman Furniture Team”
"I ordered a full sized bed frame from Coleman and it took almost a month to arrive, at arrival the installer found that the footboard was broken. Coleman stated they would have to replace the footboard, I asked if I could just get a refund since it had taken so long anyway. I was told that the contract says that will replace, or I have to pay a restocking fee, so I wait and wait. I am now being told it will be another 2-3 weeks before the footboard comes in. I have contacted them and said that this is NOT good customer service, they should at least give me a refund so I can go down to a local furniture store and purchase a bed for my son who has been sleeping on the floor for almost 2 months now. They have made no attempt to rectify the fact that I have to wait so long , if it wasn't a bed I wouldn't care so much about the long wait. The customer service has been awful. I still would like to just get my money back so I can go buy a bed, I should NOT have to pay a re-stocking fee for something that is out of my control "
“Hi Roxanne,
We do apologize for the delay in getting this resolved for you; we understand your frustration in the delay, and appreciate your patience while we resolve this issue. As of now, the ETA to your local delivery company is 4/16, and we hope to get you scheduled the once items arrive. Additionally, your account manager would like to discuss compensation options with you once the order is completed.
Thanks,
The Coleman Furniture Team ”
"I would never recommend Coleman Furniture to anyone. My experience with them has been horrible. On January 15th I purchased a vanity with a stool set from Coleman Furniture, at the time of my purchase it stated that my vanity estimated delivery would be the first week of February, and I would be receiving tracking information as soon as it had shipped out. Two weeks went by and I did not get any tracking information and my product was supposed to be arriving soon so I called them to clarify when my delivery date was and they had not shipped it out yet, because they didn't have the vanity stool and would have to order it from the manufacturer and then when they received the stool they would ship out my order, but it wouldn't be shipped out until June. I was a little annoyed with this and I did not want to wait 6 months for a stool, and why didn't they call me and inform me of this right away?? Instead of calling me and telling me what was going on they just decided that they would ship my product in 6 months and I would just be okay with that?
Again I was informed that my vanity (without the stool) would be shipped out in 1 week and that it would take 1-2 weeks for it to arrive at the delivery company. This was on February 9th, I finally got tracking and shipping information emailed to me on February 20th stating that it had finally been shipped out. It didn't arrive at the delivery company until March 14th and then it didn't get delivered until the following week...
After over 2 months of waiting my vanity finally arrived, Damaged. One of the corners on the counter top were broken, there were scratches everywhere, hooks on the back of the mirror for jewelry were missing, the screws for assembly were missing, and there were no lights which were stated in the details of the product, which when I called they told me it didn't come with and that the details were regarding a different product in that bedroom set not the one I purchased. (then if its for a different piece of furniture in the set why is it in the details of the vanity??) They told me there was nothing I could do about this and that it was my fault for not understanding.
At this point I do not want this broken vanity, I tried to return it since its broken and I don't want to have to wait another 3 months for a replacement, I inform them that I want to return it and they tell me that I will have to pay a 15% restocking fee and shipping costs in order to return it. Are you kidding me?? The vanity was $851... It should not have taken this long nor should it have been damaged, I am not willing to pay shipping or 15% restocking fee, I inform them of this and then tell them to send me a replacement then, the whole product because the only this that isn't damaged or missing parts is the glass... They tell me they are unwilling to do this and that my only option is to have a technician of their choice come and repair the vanity, (I don't know how they are going to be able to repair all of the damages since the corner is literally broken off) and that they are shipping out all the missing parts. Sending me the missing parts, and having a technician come repair it are going to cost the same as the 15% restocking fee and the shipping costs so I don't see why they wouldn't just do it that way but no they want to make it as difficult as possible. They have terrible customer service, and are unwilling to compromise with me. I will not be ordering from them in the future, and I would never let any of my friends or family order from them. They were just rude, and unwilling to work with me to resolve the issues."
“Hi Mikel,
Thanks for sharing your feedback regarding your order! Per your conversation with our customer service team, we have ordered the replacement parts from the manufacturer to ship directly to your home address. We have also followed up with the delivery team regarding the furniture technician to contact you and schedule a service date. your customer service agent will update you further with any new details, ensuring this issue is fully resolved.
The Coleman Furniture Team”
"I am SO glad that I found Coleman Furniture! The selection of sofas is simply awesome. They had the exact type of sofa I wanted. Delivery was fast and professional. I am going to continue to do business with them!"
“We're so glad to hear that you were satisfied with our free delivery and in home setup, and that you found our staff to be helpful and professional. We hope you enjoy your sofa!
The Coleman Furniture Team”
"After shopping for nearly a year to find just the right piece I am so happy I was patient. This unit has the perfect scale - it doesn't overpower the room with its height or depth. Excellent quality for the price and the white glove delivery service was outstanding. I'd give it another star if I could."
“We appreciate your feedback! We're happy to hear that you are satisfied with your purchase and experience, and we hope we get a chance to serve you again in the future.
The Coleman Furniture Team”
A rep from Coleman Furniture, colemanfurniture, has responded:
“We appreciate the feedback! We pride ourselves on having some of the lowest prices out there, as well as keeping our customers well informed every step of the way, and the fact that you felt that we succeeded is all that we could ask for. We hope you enjoy your new bed, and we look forward to serving your furniture needs in the future!
The Coleman Furniture Team”