"Trying to log in on website not easy to find, tracking order without having order # handy doesn't work, and confusion over which coupon code is best to use "
"I love the large variety."
"It came before I knew it and I put it up right away to help deck the halls and it turned my small bathroom into a cozy fire type of room."
"I ordered some Christmas gifts and they came right away. "
"Excellent! Good buy. Love your bedspreads."
"Balance and table linens look great in my bedroom with my snowman theme."
"I like that I can order things I see advertised on TV from Collections, etc. Gives me a no-hassle way to try things out w/out my needing to make some kind of commitment. "
"Beautiful quality, although I did have to iron it. Love it"
"Items didn't work, returning"
"Placed a multi-item order which included a Xmas gift. When received order Number of items correct but instead of the T-shirt I ordered a gray sheer curtain was shipped in its place. Out of the 10 items ordered I kept 2 shirts & iron rest. The 5 other blouses were constructed poorly. Fit poorly, hung incorrectly, sewn both layers together making puckers. Spoke with customer service on 12/10 she said she would ship the missing shirt ay n/c due to the shipping error. I could throw away the curtain, no need to ship it back. Her words were I could do whatever I wanted to do with it. I then requested a shipping label to return the 5 items I was not keeping. I was informed 7.99 for the label would be deducted from my refund. Emailed me the label and by Friday I mailed return pkg. and curtain in garbage. Nothing on replacement order. Called back 12/16 spoke with customer service he said I received my order I said correct but told him the story he paused looked through the notes on my account and gave me a case number. I still don’t have an order # just this email requesting a rating...I am sure I will not dentitions in time for Xmas. I SHOULD I ORDERED IN TIME..."
"The first rep was supposed to cancel one of my orders didn’t, put me on hold, she dropped my call, order was done properly.. the list goes on.. "
"Like how they made sure I received my order. Loved everything I ordered."
"I received a duplicate shipment and contacted customer service immediately. They were very polite and handled the situation immediately. I was very impressed; I think customer service is fantastic!"
"Excellent products! Items more than matched my perception of what they would look like. Great job Collections, Etc."
"The recliner cover is a success...good color, a little big but easily tucked into the chair. It was a good choice."