""

"Ordered a Vizio TV on 7/9/2008 and was sent a confirmation with a tracking number. Mind you this was in order to watch the All Star game in HD on 7/15/08. Delivery waas supposed to be on 7/14/08 so made arrangements for someone to stay home entire day. No TV. UPS website said deleivery was rescheduled for 7/15/08. So, made arrangements to be home yet another day. No TV. Called UPS and they said the website automatically rolls over with the calendar day and that didn't necessarily mean tv was still on truck for delivery. Asked them to trace and they said shipper had to request trace. Called CompUSA and woman said trace would be initiated right then and I would probably hear something by morning. Called UPS next day and they said no trace had been issued. Called Compusa and they said yes a trace had been issued but it could take up to 8 days! Called UPS next day adn still no trace. Called CompUSA and was told that they had soemone they deal with at UPS and not all UPS would know about a trace! and that they did an interenal trace first. Now it's Friday and I found an email line and started complaining, was told to be patient and that they were expediting trace and would get back to me the next business day. Called on Saturday and was told a trace had been completed but no information was available. Was told they would probably ship me a replacment tv sometime next week. No call on Monday so called them in morning, was told that a Nubia was handling my trace and given her direct line but was told she didn't come in until noon. Was told the trace could take up to 10 business days and they coudldn't ship a replacment until the trace was complete unless I wanted to pay for two tvs! Hunh? I paid for one that I didn't have why would I pay for two? Waited till just after noon and was then told she was at lunch! Nice job if you can get it! Kept trying to reach her but she never answered her phone. Finally called general CS number and spoke to woman who was at least somewhat sympathetic. She put me on hold and finally talked to UPS. She asked what I wanted CompUSA to do and I stated that I expected them to ship a replacement tv out overnight, not charge for the shipping and refund the original shipping fee which was for 3-7 day delivery which I did not get. I explained that I was paying for HD cable TV and had no HD tv, my warranty clock was running and that I had already missed two days of work waiting for this tv. I also said I thought this was the worst customer service ever and that if I hadn't been pushing this every day nothing would have gotten done. I told her they needed to take ownership of this as I paid my my money and had no TV. Basically theft in my book. This was their problem, not mine. Woman said she spoke to her supervisor who said to please give them 24 hours to come up with a resolution. Whatever happened to doing everthing possible to make sure the customer was happy and served properly? Finally noted today that UPS website said "Exception" under status. Amazing that it took a minimum of 10 phone calls and 6 emails to make something happen.

Bascially had everyone putting me off, not wanting to take ownership of the problem, passing the buck, what a way to run Customer Service.

BTW, if I ever hear in those oh so fake voices "we apologize for any inconvience" crap again I'll scream!

7/22/08 update. After several calls today and getting word that a re-shipment was rescheduled for 8/5/08 I called again and was able to finally talk to someone who wanted to make it right. They talked to UPS and according to the person I spoke to UPS admitted they had lost it and would settle with CompUSA. The person said that now that the trace had been completed (what a concidence!) they would ship me a replacment tv. Unfortunately, the tv was no longer in stock so the person agreed to substitute the next higher Vizio model and to ship it next day air and to refund my original shipping fee.

So, delivery is scheduled for Thursday and we'll see how it goes. If this is the final resolution I'll have to revise my opinion of CompUSA's customer service. After much prodding they finally are going to do everything they can to make it right.

Replacement TV delivered today. Finally resolved and I give credit to CompUSA for finally stepping up on this one"

"I would like to note that I ordered a toner cartridge for my Brother laser printer from compusa.com which is hard to find locally and the experience was extraordinary! The agent I placed the order with was very helpful and the process of receiving the package was stress-free. I will definitely order again. "

"This store is great! I decided to try them since a friend told me he always buys there and gets good deals. My camera arrived quicker than I expected and I'm already on their site again for my next buy. I called up last night and the staff was very friendly and knowledgeable. Cool!"

"I ordered 2 sets of Corsair XMS2 4096MB PC8500 DDR2 1066MHz (2x2048) and received the parts on time and in working condition."

"I will do everything in my power to make sure every single person in this world knows about how Tiger Direct/CompUsa handles business. I promise them that, they not only lost a customer for life, but they are going to lose millions more!!!!!!!"

"I had an issue with an LG Chocolate GSM phone I purchased. It was incompatible, and possibly used. The first gentleman I spoke with, "Roy", hung up on me as soon as I told him the problem. I called back a second time, and then I spoke Dwayne. He was understanding and apologetic. He defined the meaning of true customer service, and honestly, every CSR can take a lesson from him. He addressed the situation tactfully and compassionately. I believe his extension is 5412. Thank you for resolving my issue."

"I ordered 2 E8400 processors on 05/09/08 and made immediate payment thru PayPal. My order was shipped on 05/11/08 and I was provided with tracking number. Delivery was scheduled for 05/14/08. Package was out for delivery at 5:07am on 05/14/08. At 11:21am tracking page has shown "THE SHIPPER HAS REQUESTED A DELIVERY INTERCEPT FOR THIS PACKAGE / RETURN TO SENDER PENDING ". At 2:01pm tracking page has shown "THE RECEIVER CANCELED THE ORDER AND REFUSED THIS DELIVERY".
I called UPS immediately and asked them to deliver the package as info listed on tracking page was incorrect. UPS informed me that CompUSA has issued delivery intercept and in order for them to deliver CompUSA must cancel delivery intercept. I called CompUSA and was informed that they have shipped wrong item and that they will issue refund. I politely asked them to ship correct item and was told that they do not have it in stock. I then asked to speak with CS supervisor and after long wait finally got thru. CS supervisor repeated same story about wrong item being shipped. I asked what was shipped and CS supervisor did not know what was shipped. I then requested that CompUSA cancels delivery intercept and offered to ship item back to them at my expense if it was in fact different from my order. CS supervisor first told me that delivery intercept cannot be canceled but after few minutes placed me on hold and after another couple of minutes got back with me and said "We cannot reach UPS and e-mail will take too long so we will not be able to cancel delivery intercept. There is nothing else we can do for you." I called UPS right away and got thru within 4 seconds. UPS person explained that delivery intercept can still be made. I kept UPS on the phone and called CompUSA CS again and asked to speak to same person I spoke to few minutes ago. After minute or so I was informed (in very rude manner) that person I am looking for will not be able to take my call. I asked to be transferred to that extension, but was told same thing again. Then I asked to speak to supervisor and person I was talking to just hung up on me. I apologized to UPS person I kept on the line for so long and finally gave up on phone calls.
Hour later I have seen UPS delivery truck next door. I walked out and asked driver if he had package for me. Yup, package was on the truck.
On 05/16/08 I received "Your Return Authorization Status" e-mail from CompUSA stating:"Please be advised your request for return has been approved."
But wait, I DID NOT REQUEST TO RETURN DARN THING. Anyway, CompUSA issued refund on 05/16/08 however money was not placed to my account until 05/22/08.
Conclusion of this long story is that CompUSA never intended to sell these items. Price was lowered with intent to pull in some funding and keep it for 10 days or so. Well, they certainly managed to do that this time.
This was not price mistake as same price stayed on their site for at least two days,if not more, and they kept accepting orders. Several people have received their orders and correct item was shipped. Several people have also been offered same processor for the same price and actually received it.
You draw your own conclusion, but CompUSA, Systemax and Tiger Direct (all the same company) have lost customer for life here.
Alex, while I may appreciate what you are trying to do and realize that you may me decent person, please do not bother responding. I have heard enough of CompUSA lies to last me several years.
Thank you all for reading and be careful out there!
"

"I bought a CPU from them and paid with paypal. My acoount got chargerd a day later and I received a traking number with UPS. The day after that I received an email with some BS that they asked the UPS to return the item and they will refund me back immedietly. Trying to understand the possiblity of price mistake I didn't complain. But it is may 26 and still no refund. I may have to file a complain to get my moeny back. very very disstaified.

answer to compusa answer:
well I get my refund for the item the they after I wrote this review! but they didn't refund the shipping. I had to call and they told me that they will refund the ship[ping part as well. It showed up on my account the same day!!! "

"Put in a order they charged my card then canceled the shipment on me on the delivery date to my house but they finally shipped out what I ordered another week later. So took 2 weeks to get what I ordered and thats with the hassle of having to call them to verify my credit card and calling and emailing their customer service to give me my order. But in the end I got my order. Still waiting for my credit because they had to make another order.

Edit: well it's been a week since you guys got back the package and no refund still.

Type: Package
Status: Delivered
Delivered On: 05/22/2008
8:34 A.M.

okay..I'm starting to think the replies from the customer service on here is a facade to show they are trying to help. I'm going ahead with a credit card dispute and changing my review to unsatisfied now.

edit again: it's 6/5/08 now. So the CS here that answered me is full of BS. No refund. Once they have your money they don't want to refund it at all.

edit once again: It's 7/10/08 and they are charging me again for same transaction. What a half assed company. "

"Recently I placed an order for two E8400 CPUs and had my credit card charged in full. Upon looking at my tracking number I found that my items had been intercepted for some reason. I waited a few days for someone at CompUSA to contact me but they never did. Finally I e-mailed them to let them know about the issues and they told me it was due to an "item number labeling error" and that they could offer me a $10 credit on a future order or some other alternatives that they would contact me by phone about. So far I have had no phones calls about any alternatives and the $10 credit is a slap in face since I highly doubt I will ever order anything from CompUSA again. I think CompUSA should honor people's original orders and not use bait and switch type tactics on their customers.

*EDIT*
CompUSA finally decided to sell me the (2) processors I ordered at the original price I paid with an additional $10 discount. I appreciate that they finally rectified this situation."

"Wow! I found the place where I can vent and share my pain with you all. Here is my sequence:
5/9/2008: I bought two(2) E8400 CPU's from CompUSA online.
5/11/2008: I got an email from CompUSA stating my order was shipped.
5/16/2008: The CPU's arrived at Cerritos, which is a city close to where I live, and was ready for delivery at 7:03am. At the same time, the tracking showed, THE DELIVERY INTERCEPT REQUEST FOR THIS PACKAGE WAS SUCCESSFULLY COMPLETED / SHIPPER REQUESTED RETURN OF PACKAGE. (UPS# 1Z6F88710308274247)
5/17/2008: I emailed CompUSA and asked why did they ordered the return.
5/18/2008: BAM! I got 2 emails from CompUSA stating that I authorized the return. WTF?! Later that day on 5/18, I got an email from "Alex" saying that their warehouse shipped the wrong CPU's and the E8400 were out of stock.
To make it short, I emailed them again and again. I was offered $10 off. One reply was just ridiculous; the rep named Elizabeth wrote TWO lines in response and gave me a link to their $20 off using a Paypal. What a way to deal with their customers! I recorded everything. Should the Consumer Protection Office be involved? Just like many of you, I've been lied to and have been suffering from this ordeal. Any suggestions are welcome!"

"Extremely disappointed in this seller. Shipped my products, charged my credit card, and then recalled my package without any communication at all. I have yet to receive any email or calls to explain why my credit card was charged, package shipped, and then intercepted. Very disappointed in this seller which I had patronized online and in-store."

"I bought 2 E8400 CPU. After my card was successfully charged, I got tracking number. But before my order arrived, the shipment was intercepted without notifying me. I thought since I paid the money, at least I should be notified about modification to my order??? I was then offered an exchange of the same items at same price after the original order was returned. However, they never ship the exchange! After I called them, I was so disappointed with them. Basically, they lied so much. One CSR said the item was wrongly packed from Intel, so they had to recall. When I asked the exchange order, they denied its exist. I told them I got an exchange number, then they said it's impossible to have exchange number only from online. I told them I got this exchange order number because after I hit exchange button, their system gave me this number. The CSR then said they don't have the E8400 at stock. But after I was transfered to another CSR, I was told they have E8400 and I can have it at $199.99. I never experienced so much lies in such short time in my whole life. I know a lot of people got their original order delivered with correct CPU. And it seems every CSR has his/her own version about the reason the order was recalled, the stock of E8400. I got offer that I can exchange at the original price and then I was told I have to pay $199! i'LL NEVER do business with them again."

"Ordered 8 E8400's for my business. I took the day off to pick them up at the house they never arrived. I called and was given a bunch off lies regarding them putting the wrong item in my order and the being sold out of my item. I know they lied for a fact as a friend of mine had gotten his even when they tried to lie to him!. I will never do business with them again! I spend apox $5,000 a week buying from online etailers and won't be visting their website again! "