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1/5

2002-05-02

"Watch out for Compuplus return policy. They only refund the current, lower price, even if you replaced the returned item with a more expensive one. The policy is stated, but is unconventional, and I believe unethical."

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5/5

2002-04-25

"I always go to COMPUPLUS first for all my needs. I wish they were cheaper with memory, but their Hard drive, processors, and other equip are competively priced. Fast shipping, fast emails..GREAT customer service.

I Ordered a processor from them one time, it was bad. I decided I didnt need it so they issued me an online RMA, I shipped it back, they credited my card soon thereafter! GREAT Customer service!
"

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5/5

2002-04-25

"Made an order for a Vision Tek Geforce4 TI4400 card on tuesday, and received the product promptly to my work address on thursday. Very happy with the order."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2002-04-20

"I ordered a Antec SX840 case and I got it fairly quick for ground service. Boy does this case kick major booty! Great job Compuplus!"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-04-19

"Ordered a power supply and DVD-drive on Monday evening, it arrived Wednesday. No muss, no fuss. Job well done!

Only thing I wish they had was cheaper shipping.
"

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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5/5

2002-04-18

"I was sent an email confirmation and then a update when my cc was charged then an email with the tracking number. I had ordered a:
1 TDK 32 X 10 X 40 X 40 veloCD Internal CDReWriter Retail Box with BurnProof Technology. It arrived 1 day early. Very Satisfied and would order again from this company.

Total amount: $142.90
"

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Is easy to do business with
Is trustworthy
Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-12

"I ordered a wireless router and USB adapter from Comp-U-Plus online on Monday night, order processed Tuesday, shipped Wednesday and received everything via UPS on Thursday. Full retail versions in shrink-wrapped boxes. Items were well padded in the shipping carton. Excellent price on the items though S/H is a tad on the high side. But they said 2 day shipping and that's what I got. A very positive online shopping experience - these guys are going into my bookmarks."

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Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

2/5

2002-04-06

"I ordered a Video Card on April 1 and its now April 6th and they still have not even shipped it yes. I'm less than impressed.

I wouldn't order anything from here that you needed in a hurry.
"

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Delivering products damage free
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Delivering products on-time
Variety of brands and products offered
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Ease of ordering online
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5/5

2002-04-04

"Very reasonable prices - especially if you need to buy a hard drive and don't want to shell out too much money for the OS, they can include it for a cheap price. Good s+h with them, I recommend them 100%"

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Is trustworthy
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Is easy to do business with
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-03-30

"Purchased a Video card online from CompuPlus on a Sunday Night, packaged arrived on Thursday. Although I thought the product should arrive a day earlier, I'm still happy about this transaction."

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Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-03-30

"Even with high shipping cost, it was still cheaper than most places. Good company in my opinion."

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5/5

2002-03-28

"Best price around on a Geforce # Ti200. Order confirmed promptly, shipped next day arrived two days later. Great service, excellent price. They are on my "good guy" list."

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Is easy to do business with
Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
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Overall web site
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2/5

2002-03-27

"Purchased 10 3COM NIC Cards for $28 Each, shipping was about $100 dollars.

Ridiculous you say? No not really, prices are good but they make it back in shipping.

UPS Shipping of 10 3Com Nics weighing 3 pounds is about $12 dollars. Go figure.
"

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4/5

2002-03-26

"This is the second or third time that I have ordered from these guys in the last 3 years, and if you can see past the "brash" NY state attitude of the customer service people, in-lies a very responsible company. They are quick, responsive, and send (at least to me) the correct parts each time. I am not a casual user of their services, either. Each time I have placed orders in the amount of thousands and have recieved each of my parts in a prompt manner. I believe they are listed as a Yahoo preferred company. Without hesitation, I will purchase from them again, until I feel I am cheated, then you could expect an equally opinionated rating from me."

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5/5

2002-03-22

"I have to say that I am shocked at the bad reviews for Comp-U-Plus... This is my first choice for companies that I have purchased computer parts from. They very computer I am typing this review from is built from parts which approximately 75% came from Comp-U-Plus. This is my second computer built with Comp-U-Plus parts. Shipping has always been unbelievably quick and their packaging is second to none! I can't state just how much I like this company... just plain awesome!"

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site