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5/5

2002-07-25

"I bought a GeForce 2 GTS 64mb video card. The shipping cost was a little steep, but even with shipping the price was way better than other vendors. I had no problem with the transaction, received tracking number promptly. Since things went smoothly, I would shop there again."

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5/5

2002-07-10

"Ordered PS and case fan, two days later the order was in the house, not a scratch or dent. I will order from these guys again."

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5/5

2002-07-04

"Ordered an Antec Plus880 case on June 29th. Case was delivered in perfect condition on July 2nd. Best price and really fast delivery. Very happy with decision to order from Comp-U-Plus and will do so again in the future. "

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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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4/5

2002-06-24

"Ordered a graphics card on friday (cheapest price around). Recieved email saying "credit card has been charged and order will be shipped promptly"... still nothing... and the customer support hours are.. well, just plain uncomfortable."

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
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Being updated on the exact date the delivery was sent
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Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking order status
Overall technical support
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Making decisions on their own
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5/5

2002-06-21

"These people are the greatest ordered on Sunday June 16, 2002, recieved order on Wed. June 19, 2002. Every thing as per the order. I have used them numerous times in the past. These people are great. Will use them aagain for sure."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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5/5

2002-06-21

"Excellent Company! Immediately processed my order, shipped quickly, and the product was here in 2 days!

Antec case arrived w/o any problems, highly reccomend!
"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-06-18

"I ran across Comp-U-Plus on accident, but luckily for me it was a good accident. Comp-U-Plus was incrediable. All other online resellers should use them as a model e-tailer.

I first researched their prices and overall had good deals. I was disappointed when I was finally ready to place my order (a few days) that some of the prices went up drastically. But I read some reviews from other individuals and decided to call in my order. I called Jeff at x104 (AWESOME GUY!!!) and told him about the rave reviews that he has received from other satisfied customers. He worked me on a few of the prices and on the shipping.

Received order confirmation via email with tracking information. Both packages arrived in the stated time.

Was extremely satisfied and would buy again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-06-17

"A good experience, will buy again. Purchased an expensive mp3 player from these guys at a very reasonable price. It arrived promptly and came well-packed.

Only downer is the shipping cost. The cheapest they offer is 2-Day shipping at $14.95.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-06-12

"Purchased m/b,cpu,memory,and hard drive. Prices were excellent and the servious was excellent. Good communicators. Shipped within 2 days. Would buy from them again. "

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-06-11

"They have excellent prices amd usually provide very good customer service. I have been buying from them for years for my company, spending well over $30,000.- a year and am very satisfied overall. The key is to find a salesperson there and deal with them over the phone. They can get you a better deal on shipping charges usually and can sometimes get stuff out last minute for you. I personally deal with Jeff at extension 104. PS, I read a prior post on hard drives earlier: Yes all their drives are OEM unless noted otherwise, which is exactly what ,amy integrators like us want. Again, a quick call can usually answer any questions you have."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-05-26

"There was no indication on the item page that the drive was an OEM and though the specs were the same the model number I received wasn't the same as the description. The drive was packaged totally bare, just laid in packing peanuts no box or even a plastic bag around it. CompUPlus never bothered to respond when I complained."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-05-21

"Great deal, crummy customer service. The CD-RW drive was defective but they made me return it to TDK instead of standing behind their product. If they rectify this issue I will update this review else stay away. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-05-20

"The guys are wonderful. They have some great prices and their shipping is TOP NOTCH! Great response to emailed questions and comments! Got a nice OEM Geforce3 TI 200 for $$88.95!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2002-05-17

"Have mixed feelings about this company. This is my second order. First order, a damaged Antec case arrived. Not sure if the problem was with UPS ground or Comp-U-Plus. Be prepared to wait if damaged goods arrive as arrangements between Comp-U-Plus and the carrier could take a week or longer. Ouch! On the second delivery, all parts arrived within a few days, again UPS ground, in perfect shape. So my experience runs between excellent and Ouch!. I like to give the benefit of the doubt, and would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-05-04

"Excellent service, fast shipping, and I really appreciate all the updates. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use