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5/5

2002-12-19

"I've ordered several things from Comp-U-Plus and never once have they disappointed me! I've sent things back that I just didn't like, and never gotten anything broken or that did not work. They have always been fast and courteous. And their prices are some of the best to be found. This is usually my first place to check for computer components, if they carry what I am looking for. I'll definitely be doing business with them again. Thanks Comp-U-Plus"

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5/5

2002-12-19

"Positive experience. No complaints except the very high shipping costs."

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2/5

2002-12-17

"I've had good luck in the past, but on this order they dropped the ball."

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5/5

2002-12-13

"I purchased from Comp-U-Plus for several years now and my latest order went off without a hitch.

My only complaint is the same as many others -- their exorbitant shipping costs. It's forced me to use another vendor more than once.
"

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
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Speed of web site

5/5

2002-12-13

"Never have I been as impressed as I am now. On another retailer's site I placed an order for an item that was listed as "in-stock", but after charging my credit card, suddenly was out of stock for the next 2 weeks. Frustrated, but needing the ethernet bridge, I tried compuplus. They both had the item I needed truly in stock, as well as a great price. I placed the order at 9:am CST, and by 1:pm CST the item was ready to ship! You'd have to go to a B&M store to get service any faster. Additionally, as the shipping is 2nd day, I will have my item far sooner than I could have hoped. Excellent service and I will likely look to Compuplus this spring when I put together a new system. "

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Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-12-13

"Everything went smooth. The cheapest MACK warranty I could find."

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5/5

2002-12-11

"I have purchased many items (2 hard drives, a motherboard, a CPU, a video card, a sound card, a floppy drive, WAP equipment) on several occations from Comp-U-Plus. I have always had top notch service and packaging, and received my items in a very timely manner. Comp-U-Plus is one of my most trusted resellers."

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-12-04

"I thought these folks were superb. Ordered alot of parts from them, one of which was an oem Athlon TB 1.4 cpu. It failed outside the 90 day warranty and they replaced it with no problems, no arguments, and had it to me almost before I sent the bad one to them. Highly dependable!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-11-27

"Very unhappy with the product exchange policy. I was promised one week delivery on the replacement product, but my tracking number says 2 week estimated arrival. Honesty is the best policy, I think. The customer service reps are no help at all at resolving issues either. While they had the best price around on this product, I think they are skimping on customer service after the sale. Needless to say, I will not shop here again, and I will strongly recommend to my friends that they do not either."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
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Speed of web site
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Web site being easy to use

5/5

2002-11-18

"Ordering process was easy, price on the product I wanted was excellent, shipping was good, and the product is as expected. I've had it for about a month now, and it is still working fine."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status

5/5

2002-11-15

"Best price I could find on the Toshiba e330 PDA I wanted. PDA was shipped day after order was placed. Very well packaged."

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dtf
5/5

2002-11-11

"Exceptional merchant!

I purchased the Magellan Meridian Platinum GPS unit from them.

1) Their price was incredible--$100 better than some stores!! (their price for the optional map software was also the best!)

2) They had inventory (most stores didn't, even though this product is top-of-the-line and out for many months)

3) Shipping, etc. went without a hitch.

I will definitely buy from these guys again!

d
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2002-11-08

"This board was delivered to me 11-07-02 via fedex at approximately 11:34 a.m. thursday. Upon opening
the fedex box, I immidiately noticed the condition of the Abit box: OLD. The box had a look of having gone through a few delivery stations already. This was not of too much concern bec. its only a box and what is important are its contents. I was dismayed with the condition of this motherboard upon opening the box.Worn-out ps/2 ports, an
indication that these ports have gone thru numerous installations. The mounting holes do have scratches in them, an obvious indication that this particular board had been installed. C-RIMMS that were suppose to be included in this package were nowhere to be found and the board itself was pretty much covered in dust so thick you could even see hair particles in it. This board was advertised as "new" yet it is obviously a "refurbished motherboard". This company sold me a falsely advertised pruduct. This board cant even deliver visually due to the condition it is in. The least they could have done was to dust it off.
$103.95 for a "beater" board.
Just didnt seem right.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-10-30

"Easy order process, ordered two hard drives on a thursday, rec'd following tuesday. Not bad ground shipped from NY to NV. Packed very well no dammage. I now have them in my Favorites file. "

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Is consumer focused
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Is easy to do business with
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-10-17

"I purchased a Plextor CD-Burner and got it shipped fairly shortly after the order so everything seemed good. Until it stopped working 2 days laters on a friday and the following monday was a holiday and by the time I called them on tuesday they told me there return policy was only 1 week for cd-burners. I had to go through a very long process with Plextor to get it replaced through there manufacturers warrenty. This was ridiculous seeing as to how it broke (simply stopped reading cd's) after 2 days and it took almost 2 months to finnaly get a new one. So if you order something from here just hope it keeps working or they will tell you to go jump in the lake."

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Overall product shipping and delivery process