"The complete order was received in less than 5 business days. The email communication was very good in terms of order status and even tracking information. We are replacing a printer and were impressed with the competitive price (best after a lot of research). Great purchase and will be back. "
"Credit card was charged, but item never shipped, even though it was in stock when ordered. I had to contact them to find out why it never shipped, at which time I was told that that the item was no longer available and that the credit card hadn't been charged, which was incorrect. I had to tell them to credit my card otherwise they would not have done so automatically. Also, while their system allowed me to register with an email addresses with a plus sign in it (commonly used for creating aliases for specific uses), it failed to send email updates, so I never even got a confirmation of the order. Their customer support said it was a problem with my email, even though had they manually tried to email me it would have gone through.
Response to response from reseller: Laughable. First, the "real-time inventory" showed 1 item in stock, otherwise I would have not ordered. Saying it was "negative", how does that even happen, not to mention that is a complete and utter LIE, that or your internal system reports numbers different than your "real-time" inventory...hmm, isn't that what real-time means? As far as the claim that my credit card was not charged, I was told I was not charged on the phone. In fact I was charged, which I have MasterCard statement from Citibank I would be glad to fax you or resellerratings to prove it, and after explaining this to the phone rep, he agreed. However, I was subsequently emailed that I was not charged (again incorrectly), so had to respond a second time to have it reversed after having already confirmed that I was charged with the phone rep. Finally, regarding my email, I have a valid email address, conforming to all internet standards. Your system did not accept it. It is a bug in your system. Don't claim that it didn't go through. Your system didn't let it go through. Try emailing me to this day. I'll respond 24/7."