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Verified
1/5

2005-08-30

"This company does the "We need to upgrade your order so you may get the retail version" hard sell. My secretary phoned me on my short vacation to tell me they emailed about this very thing and I needed the motherboard upon my return. So I did it just to get it taken care of. Please don't get caught up in this scam. Just try one of the other retailers and avoid this type of marketing. Such as NewEgg, 3bTech or CPU Solutions. They are honest and whom I now use exclusivly. I did however try to give this company one more chance to show me there honesty. That resulted in them doing the very same thing. This time I had a chance to speak to the person who told me I needed this for a better warranty. The manufacturer warrants the item. He tried to side step this detail and persisted on the hard sell, at which time I camcelled the order. They must not have liked that. They went ahead and charged my credit card anyway. And it took me turning this over to my credit card company to get my money back for a product that had been cancelled and of course was never shipped. I believe they call that THEFT. PLEASE STAY AWAY. "

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Verified
5/5

2005-08-25

"Good customer service and shipping was fast. Great deal on equipment purchased and can't wait to make it all hum!"

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N/A
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Resolving problems
Being knowledgeable
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MRF
Verified
1/5

2005-08-25

"BUYER BEWARE!!! IF AT ALL POSSIBLE DO NOT CONDUCT
PLACED AN ORDER ON THE 5TH OF AUGUST 2005. ONLY CONTACT WITH COMPU-TERRA (E-MAIL) TOLD ME THAT ORDER WAS AT THE WHAREHOUSE. CALED THEM AND ALL I HAVE GOT WAS ´´SORRY FOR THE INCONVENIENCE``
DON´T DO BUSINESS WITH COMPU-TERRA. YOU PLACE AN ORDER, PAY FOR IT ... BUT THEY DO NOT DELIVER!!!
IF ANYONE OUT THERE HAS FACED THE SAME TYPE OF PROBLEM, FILE A COMPLAINT WITH THE OHIO STATE DISTRICT ATTORNEY, FBI AND CONTACT THE LOCAL MEDIA. BUSINESSES LIKE THESE HAVE TO BE SHUT DOWN.
"

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1/5

2005-08-24

"While shopping for replacement motherboard on Pricewatch, placed order for new, BASIC AMD 64 motherboard, (since was to be just a drop-in replacement into my old box-HAD all the accrutements) first at a retailer called BZBOYZ.com. Order went well, but then 6 hours later, was called by them to inform me that "the OEM version was out of stock, how about the retail version for $35 more ?" . I rightly refused...BAD MOVE ! The funds in my bank tied up 3 days. 3 Days later,placed order at Compu-Terra, EXACT same Bait & Switch FRAUD! Not wanting to tie up my bank account for an additional 3 days, gave the OK for the $35 "Upgrade". I should have read the buyer comments for this "retailer" on Pricewatch feedback, as it was RIFE with this fraud by them.
NEVER again will I do business with this thief ! BUYER BEWARE !
"

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1/5

2005-08-23

"Your service is still garbage. I ordered from you a few years ago and got thrown around for two weeks trying to track down an order that contained items you 'no longer carried', yet no one managed to call me about it. You then jacked up the price for a toned down version of the same thing and I waited another two weeks..

Fast forward a couple years, and here I am again. I place an order online and got ram PER YOUR SUGGESTION only to have you call me and tell me that it won't work, and I need to buy more expensive ram. Please stop holding my order 'in your warehouse' and mail it. I didn't get two day air so that I could get jacked around. I hope you can understand my frustration, and appreicate the fact that I will never use your services again. The discount isn't worth the bullsh*t.

Regards,
Patrick Webster
"

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Verified
1/5

2005-08-22

"This was a terrible experience. I ordered this item for one price and they called me to say the price was higher. Then I get the product and it turned out to be a piece of junk. This whole thing was just a bunch of headaches."

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Verified
1/5

2005-08-06

"they did not do a goos job. toke them 6days just to give em tracking number. when recived product soem parts were broken and teh retail box was all taped up. I will never buy from here again."

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1/5

2005-07-19

"--------------WARNING!!!!!!!!!!----------------
These guys try to upsell you stuff!!! I called them back as their email requested. They tried to upsell me a "retail" version of a motherboard for 30 bucks more. I kept refusing and asking to cancel my order, and finally talked them down to giving me their retail version of the motherboard I orderded for the same price as I purchased it for. Apparently the one I purchased was OEM.
Everytime I called a guy named "Peter Smith" answered, even though it was obiviously different people each time.
I cancelled my order after debating with him about how many people named peter with indian accents worked there. It just seemed shady. I was afraid I wouldn't receive what I paid for.
"

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Verified
5/5

2005-07-16

"motherboard arrived promptly, worked great, courteous helpful support staff. i will reorder from this company. "

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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
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Verified
5/5

2005-07-12

"I ordered a MB+CPU Combo. Fast Transaction. Fast Shipment. I am very pleased with Computerra and will be buying from them again. "

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Ease of ordering online
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Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
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Overall customer service
Customer service being trustworthy
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Verified
5/5

2005-07-11

"fast-on time- right product--great price---,,it didn't work,they were right on top of things,,replacement now,,then i shipped bad part,a+ thanks dan seattle"

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Verified
2/5

2005-07-11

"I wanted to upgrade an old computer with a 2GHz AMD, so I went to pricewatch and checked for sempron 2800+ (2gig clock speed) motherboard combos. Compu-terra had a low price and a 4 and half star rating. After placing order got an e-mail that they needed to confirm by phone. Finally made phone contact and listened to the hard sell about upgrades. Had a lot of problems understanding even what they were pushing because of the heavy Indian/Pakistanni accents and they wouldn't slow down. After several days of no change in the posted account status I called and they said it would be shipped that day. Next morning (6 Jul) status said shipped and received 8 Jul. MB, CPU and Fan worked fine. Ordered a stick of RAM from newegg on the same day and had it 3 days later. I probably saved only $5 by going to this unknown quantity. The reviews on this site had me really concerned and I'm glad I didn't need to return the item. To be fair, I got the parts and they worked. But I should not have to call the company twice on a simple, straight-forward order and it took too long to receive. In the future, I'll check reviews on this site first (although they seem a little pessimistic since most people would probably comment only if they have a gripe). Also, if any vendor takes the initiative to call about my order, I'll take the initiative to immediately cancel my order. This stupid tactic has "hassle" written all over it. Just fill the dang order!"

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Ease of ordering online
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Verified
5/5

2005-07-03

"Very pleased, easy order, fast shipping, they went well over the call of duty and spent about 2 hours on the phone with me on 4 different occasions, 100% satisfied, I am buying more from them soon!!"

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
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Verified
1/5

2005-06-21

"I've only purchased from Compu-Terra once and I can say I will never purchase from them again. They were quick to take the order, and then call to upgrade the order. Slow to ship out the original order and when I had problems with the merchandise, they were far below what I would expect from a company I deal with. A return taking over 2 weeks and no invoice to show the upgrades I added over the phone leave me with no real way to prove I even made the upgades.

I'm very disappointed!!!
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
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Verified
2/5

2005-06-10

"These guys are scammers. Their customer service is horrible. In fact, they don't even have it! F-"

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