"Overall I am pleased with the value and service. I ordered a high-end gaming system and got a great deal on top components. The service tech who reviewed my order realized the case I selected was too small and made some good recommendations regarding new selections. One regret is that she told me I would be able to use my old HD, DVD and CD-ROM players with the new system, but that turned out not be accurate. I had to purchase a PC slot card with a ribbon cable interface to convert to the new system. Inexpensive but a bit of a hassle. Overall, definitely a great value and I appreciate these are NEW components (not rebuilt) and with a 3-year warranty. :-)"
"ComputerLX was awesome to work with. I called Katie and told her what I wanted. She was very polite and knowledgeable about the products they sell. I received the computer in just a few days and everything worked great. I will definitely order from them again. "
"Update 11/18 After my third follow-up e-mail I DID receive a response yesterday with the license to download Windows 7. I have now completed the download process and can report that this has been resolved.
I'm glad to see so many positive reviews of this company as it gives me hope that my case was unusual.
Update 11/12-STILL No Windows 7. They DID respond to my e-mail of 11/2:
I'm looking into your serial number. I apologize for the delay, but Microsoft takes forever to respond to their authorized sellers. I understand you're anxious to upgrade, but we have to make sure the version you received is eligible, if it's not and there was some mishap with our vendor, we have to get you a new license number. We appreciate your patience.
Update 11/2-I just e-mailed AllPCZone AGAIN about Windows 7 since they did not respond to my message last week. I have still not received the new Operating System and am increasingly disappointed that a company that had previously proven so responsive has not replied to my e-mail.
UPDATE 9/30/09: I've managed to resolve most of the wireless issues on my own and now have a stable signal. I did receive a call from Ed in Tech Support who was eager to help and was ready to send out a new wireless adapter to us, so I commend their eagerness to be proactive. I have been unable to find a time to call Tech Support between 10-5 to try and resolve this.
To be fair, tech support does allow for e-mail and doesn't seem to need you to be in front of your computer when you call, but I have a hard time understanding how much tech support I can receive without being able to implement the adjustments on the spot. I'm still disappointed at the inconvenient tech support hours and that they are a long-distance phone call, but I'm hoping I won't need to use them anytime soon!
STILL no word from AllPCZone about Windows7, and the release date is about 3 weeks away. I'm not sure whether this is something that will simply show up in my mailbox or inbox. I will update again when I have more news.
Original review:
Overall, I'm fairly happy with our purchase. We got the best price, and with a three year warranty. Katie, who works in the customer service department, was very helpful on a couple of different occasions. She assisted us with making adjustments and recommendations on a case and a power supply.
Thus far, I've only been unhappy with two things-the quality of the wireless performance (we included a Rosewill Wireless-G adapter), and I don't know if it's a defective card or just the performance of Vista on wireless, but we have serious latency and frequent disconnects. I spoke with my Microsoft-certified brother and even he was at a loss for any other options, so I'm hoping that their tech support can help me. I bought the PC and added a lot of upgrades in the buying process because of online gaming, and it has been a singularly frustrating experience to have those countered by an inability to remain online with any reasonable surety.
Unfortunately, technical support is only open M-F during the day (when I'm at work at not at home to do troubleshooting), and the one time I tried to call they were on vacation for a week, so I haven't been able to resolve this yet. One important thing to note, also, is that while sales is toll-free, tech support is not-this doesn't bother me because I have flat rate calling, but it is worth mentioning.
I'd hoped to hold off on my review until I actually got a hold of someone, but it's been about a month so I figured I'd better post.
The other matter that I'm waiting on is the update to Windows 7. I e-mailed before ordering to make sure that if I bought a Vista PC from ComputerLX that it would have a free upgrade to Windows 7. Nothing came in the box, and I haven't heard anything, so I'll update this and the tech support if/when I manage to get them resolved.
As far as machine and sales, the company is good-lots of great options for customizing my i7 system to be just what I wanted and with reasonably priced features (I wouldn't have saved much money building it myself). Internet aside, everything has been great.
"
"I ordered the Phenom II X4 955 system from ALLPCZONE. Talked to Katie in sales dept.to make a few modifications to the base unit. she was very helpful in suggesting which hardware to add. Shipping was very fast, received the computer in a few days. Everything in the system was as ordered and the set up was extremely easy. I installed the Windows 7 RL version from Microsoft and everything worked without a hitch. The system is really fast. ALLPCZONE is a great company to do business with. The sales/service is top notch and with good pricing and a 3 year Warranty what's not to like. A+++ all the way !"
"I work for a large scale vendor and we need about 500 servers per month. In the past few months we've been working with ALLPCZONE, they have given us nothing but wonderful service and quality servers. Katie, especially, has shown our employees nothing but sincerity and kindness. This company is absolutely worth investing in."
"Installed my new computer last night.It's everything I heard it would be and everything I expected it to be.Fast service,friendly people,and their willing to help you. I would buy from them again.A+++"
"I recently purchased a new computer system from ComputerLX and have been very pleased with my product. I had been shopping several other merchants for a new system, and found the best deal from ComputerLX. I was able to spec out my own system, using brand name parts for cheaper than any other merchant I had been shopping. When I placed my order, they were extremely helpful, and my order was built, shipped, and arrived in under 1 week. My total price was still under what lesser powered systems cost at other merchants.
As soon as I received my system, I installed all my software, and it has been running extremely smooth. I haven't had any issues so far. The sales rep was also helpful in making sure that I had a cooler that would keep a quad-core cool enough. I've been pleased with my purchase, and would do business again with ComputerLX."
"I had never heard of ComputerLX/Allpczone before. I found them on ebay and was impressed with the price and I decided to investigate.
I couldn't be more happy that I did. Katie was excellent in handling my call and order and it was extremely easy. The price was very reasonable and they even help you and give advice, and I could tell she knew her stuff.
My computer works fantastic, not a single problem with it and shipped extremely fast. I love the 3 year warranty and lifetime tech support. I will definitely be shopping here again."
"I was looking for a customizable computer online for a few weeks, I did a lot of research and found many websites that were very fishy and had bad reviews. I came upon www.computerlx.com and their deals seemed almost too good to be true. The only reviews I could find on them were from www.resellerratings.com, and their ebay page - but their scores were GREAT. After customizing what computer I wanted, I decided I would take a chance at this website after reading nearly every review I could find. I ordered the customized computer, and 10 minutes later Katie called me and told me that the motherboard I chose couldn't support the ram that I had picked out (d'oh). She was VERY helpful in helping me choose different parts while staying on my budget. She did talk a bit too fast for me, but everything was perfect. I received my computer 6 days (yesterday) after I ordered it which was pretty fast considering they had to build it first. The computer was double boxed for protection which was very impressive. When I plugged in the computer, the fan made a loud clanking noise. It sounded like it was hitting something, I noticed that two of the cables from the power supply were in the fans way. After a few minutes of tilting the computer at odd angles I finally got them out of the way. So far this computer has been great with the exception of the fan thing, but I can't really blame them since the Rosewill 600W PSU does have abnormally long cables. So far the computer has ran everything I want it to perfectly, I will probably update every few weeks to note how the computer is doing. I definitely will refer my friends to computerlx, and I will purchase again. Thanks!
Edit 8/27/09
PC is still going great, no problems so far - not even minor ones! Can't wait for my next purchase."
"This computer is great!Would have spent much much more anywhere else. Katie was so helpful, dont know how she stays so nice dealing with everyone. Will look to them for all my computer needs in the future. Would recommend to anyone shopping for a computer."
"very good company fast response quick shipping and the equitment is evry thing they say it is i give them a 5 star rating thank allpczone i will continue to by from them"
"very fast shipping great computer,just wish I would have found you sooner,I could have saved on my first computer,I will be buying again soon. AAA++++++"
"THIS COMPUTER WAS THE BEST INVESTMENT I HAVE EVER PURCHASED...EVERYTHING WAS READY TO BE LOADED IN RIGHT OUT THE BOX. THE COMPUTER IS VERY VERY VERY VERY VERY VERY FASTTTT!!!!!!!! I JUST LOVE IT!!! EVERYTHING WAS AS SAID IN INVOICE AND ON INTERNET. THANKS AGAIN "ALLPCZONE"!!!!!!!!!!!!!!!!!!!!!!!!!"
"Katie was very helpful in customizing the machine and the system fit our needs. The transaction was professional and I am happy with the product delivered."
"Kati was very helpful. I called about four times before I placed an order. She helped me dicide what options I wanted and was very knowledgable. The computer was here in two days and was just as I expected. I am very satisfied. Thank you."