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Verified
1/5

2005-08-08

"Returndealz04=Item Advertised as NEW,FACTORY SEALED but was a USED PRINTER in an Original Box with MISSING PARTS and Ink Cartridges Already Installed and DID NOT WORK = RETURNED 8/04/05."

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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
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Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
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Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
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Verified
1/5

2005-08-08

"Never again will I buy from this company, first a phone that I sinply kept (cheeper than returning), and now this recorder. Nothing worked, no response at all!!!!! to any of my emails, takes over a week to credit, no good, never ever again!"

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
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Ease of checking order status
Ease of ordering online
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Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Verified
1/5

2005-08-08

"This company scams it's customers! Marty Fike sells junk/broken items/missing parts, etc as new in box. He jacks up the shipping cost. Once the merchandise arrives at your home and you find it's not what was advertised or what you purchased, you can NOT get in touch with anyone to rectify the problem. They refuse to answer emails or phone calls. If you post neg. feedback, they automatically post negative feedback on you, and the feedback that they post doesnt even make sense (doesnt go with the situation). It's an automatic negative feedback system I guess! They claim they will refund your money if you are not satisfied, but not the shipping costs. You have to pay to ship back the defective merchandise only to get a refund, which most of the time, is less than $1.00. You only have 7 days to return the merchandise, and most, if not all of the time, the items are not even delivered until AFTER that 7 day period has expired! The 'customer' loses all the way around. Marty banks on customers not returning the merchandise. He then turns around and re-sells the SAME defective merchandise!! Most or ALL of the junk he sells is defective merchandise from stores like Best Buy. Some even have the stickers still on the items from the stores, marked Damaged or Defective or Missing parts! In his Ebay auctions, he does not reveal any of this information. I purchased a scanner and a Rival crock pot from him. Both items were damaged/not working. The scanner came without ANY power cords or USB/power cord. There's no possible way the scanner could have been tested to be in 'excellent and working' condition as was advertised in the auction! The crock pot was crushed on the back side and does not heat up when plugged in.
I paid $.56 cents for the scanner but the shipping was $20.00. The scanner arrived in a crushed box (not manufacturer's box as was advertised in the auction) and the ACTUAL shipping cost was less than $5.00. The crock pot was packaged the same way, with shipping cost at around $5.00 (I paid $18.00 for shipping). Channel 4 news team in Tennessee did an investigative report on this company and found them to be a scam artist company. If you go to Ebay and do a search for any of Marty's accounts, read the feedback pages! He sells on ebay and quite a few other auction sites, all with the same problems, over and over. This company should be put out of business!!!
There has been a forum set up by defrauded customers like myself:
http://www.singernetwork.com/forum/search.php?mode=results
Go check it out!!!
"

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Value the company offers
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2005-08-08

"Super fast shipping - I did have a question that was not answered before the auction ended. I emailed again right after the auction ended and received no answer again. Someone dropped the ball on that point, but overall, I am satisfied with the transaction."

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Verified
5/5

2005-08-08

"this transaction went very good and I got what they advertised"

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Verified
5/5

2005-08-07

"The products were just as advertised. Arrived quickly as promised. Will definitly do business with surplusdealz05 again.
Thanks for a great product.
Ruthie Taylor
"

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Verified
5/5

2005-08-07

"I got a great deal on a cordless phone and I received exactly what I placed a bid on. Honest ebayer with great deals. I will certainly do business with again. Thanks"

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Verified
5/5

2005-08-07

"super fast shipping, nice product for the price. would buy from again, highly recommended...AAAAA+++++"

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Overall quality of the company
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Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
4/5

2005-08-07

"Good transaction, fast shipping. Wish they had stated that the cordless phones did not contain batteries. Would shop there again, but be sure to ask more questions"

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Verified
5/5

2005-08-06

"This was shipped fast and complete! Excellent service! :-)"

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Verified
5/5

2005-08-06

"It was my first time to buy at all on e-bay. I was very pleased with the service I received. The product was in excellent condition and was as depicted. As a result of this purchase, I saved over 50% of the retail price at a discount store."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Verified
5/5

2005-08-06

"Great, great, great, great, great, great, great, great, great, great, great, great, great, great, great great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great , great, great"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-08-06

"I like the fact that i can get better deals from Bargain Depot, the payments are made easily. I recieved my order in quick timely fashion, product works great. Thank You Sam Garza"

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Verified
5/5

2005-08-06

"Thank you so much; item as described and extrememly quick delivery service as well as informative emails about shipping etc, of the product purchased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
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N/A
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Being trustworthy
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Making decisions on their own
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-08-05

"Man you guys rock. I got super fast shipment and the item i ordered. I will deal with them again and again. Thanks"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
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Making decisions on their own
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