"I have been ordering for months and all of sudden I was being charged processing fees and they lost my most recent prescription. called customer service and she made me feel like it was my fault. Might shop around. They must have lost my prescription and I am not sure why all of sudden they added processing fees causing my purchased price to double."
"IT was convenient and easy to place and order and upload my prescription! The "800" help is great and very patient! What more can I ask for? Well free shipping would be great as $12.95 is pricey, but nothing I can do!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Easy to use/order. No BS, reasonable prices."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"pretty large price increase since last order in March ?"
“HI. Thank you for your order. I apologize for any price increase since your last order in March, prices are subject to change on a daily basis. Upon review of your previous order, you received the Google Flash Sale price and unfortunately, this order the products were not on sale. I do see however, you were able to us a coupon to help reduce the cost. We appreciate your business and look forward to serving you in the future. ”
"It was awhile ago that I had placed an order but the reorder was easy and they are much more economical than buying direct from the optometrist."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"This website makes it extremely easy to reorder contacts and I ma very satisfied with the experience"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"In the past I have ordered from my nephew eye doctor with a discount. These prices are even better and ordering was very easy."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Very easy ! You can find code promo online"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Happy with the service, this is my second purchase. Will purchase again!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Quick, easy, but added a little surcharge. Still the least expensive for the contacts I needed. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"It was quick and easy to order and by far the best price around"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Don't like how all the places sneak expenses in"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"Love this company. I've ordered from them for years. This processing fee is a bit of a conundrum, though. Although it was explained, I still think it's equivalent to false advertising. And it certainly made me change my mind on how many sets I was purchasing this time.
All in all, I still love the company and will continue to use.
"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"Easy to get my contacts, thank you "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Way too much to ship to Canada. I live an hour from the border. "
“HI. Thank you for your order. I apologize you feel our shipping rate to Canada is high. The $14.95 is a flat rate with Canada Post, no matter your location. We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order. Upon review of your order, I do not see you were charged a processing fee. Processing fees are associated with the sales cost of the item. However, you product is not on sale and you are paying the regular price at $55/box. I do also see you used a coupon which is only applicable for regular priced items. As for the conversation you had with our representative, I want to apologize for your felt during that conversation. I will most certainly have our management team review that call and address the situation. We never what our customers to fell dismissed or as something is there fault. Please feel free to contact customer service and speak with a manager about this. We sincerely appreciate your loyalty and hope to serve you in the future. ”