"TOOK TOO LONG AND A LITTLE UNCLEAR AS TO THE CHARGES AND OR DISCOUNT"
"It's highway robbery to list your lenses for 19.95 then tag on 200% costs in processing fees. What a gigantic rip off. "
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"Don't like that "processing fee". or expensive shipping fee. "
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"It was ok. Wish both the cost and shipping were less."
“HI. Thank you for your order and feedback. We appreciate your business and look forward to serving you in the future. ”
"CLK makes it ver easy to re-order! Thank you!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I found the price for the lenses online. Best available. Went to the site and had my order finished in about 10 minutes. Awaiting approval, shipping, and arrival/use of product. But all's well so far!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"The worst online experience. The item didn’t ship for over a week, then the women I spoke with guaranteed I would have the lens by Friday as my daughter needed them for Saturday, they still didn’t arrive in time. I called again and this same women was even more rude. First and last time I will by from this company. Reported them to Consumer Protection."
“HI. Thank you for your order. Once you have added the items to your cart the information will not change nor will pricing. If you can advise what exactly you saw change we can further assist. We appreciate your business and look forward to serving you in the future.
UPDATE 5/1 HI. I sincerely apologize for any inconveniences you faced. Upon review of your order, it clearly stated on our website your product needed to be ordered directly from the manufacturer. As courtesy, we upgraded your shipping to UPS 2nd at no additional cost. After review of the tracking it does show UPS has issues delivering and it was delivered on the 3rd business day. We apologize for all the inconveniences that you faced however, it was respectfully explained the product needed to be ordered and that we would upgrade you at no additional cost. ”
"Quick and easy to order and upload prescription online. Plan carefully and wait for special promotion prior to ordering refill."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Best price around and site was very easy to use"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Least expensive contacts to be found. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Your pricing was great but was misleading until checkout when it doubled. Should have just put the actual price on the lenses."
“HI. Thank you for your order. We do our best to be upfront and transparent about the processing fee as soon as you land on the product page. Under the cost of the item it states: this item is on sale and not eligible for any coupons. A processing fee will apply. Clicking on the 'read more' displays the popup which will explain the fee and show you the price per box. Once you add the items to the cart you see the charges broken out and can have another opportunity to read about the fee. We appreciate your business and look forward to serving you in the future. ”
"the pricing went up exponentially"
“HI. Thank you for your order. I apologize for the price increase since your previous order in August of 2022. As an authorized retailer we are required to be in compliance with all manufacturers price. Unfortunately, they have increased their rates since 2022 which required us to do the same. We appreciate your business and look forward to serving you in the future. ”
"Ordering is easy, good contacts, great prices"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Refilling my contact lens prescription is fast and easy. Shipping fees are high. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Great product selection but would be useful to add filters, so that a user can reduce selection to find product that meets all requirements - I.E: filter by brand, filter by requirement (astigmatism, toric), etc. "
“HI. Thank you for your order. Since contact lenses are a medical device, customer can only purchase the brand they have been fitted and prescribed for. Therefor, when you are on our website, select the brand that is written on your prescription by finding it listed in alphabetical or by the type of lens on the left hand side of the website. Once you select the brand you are prescribed for, you will see all standard attributes that are associated with that brand. We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order. I apologize you felt the charges were not more transparent. On the product page it will clearly state the price per box. Once the items are in the cart all charges including the shipping fee and any discounts applied are separated. We appreciate your business and look forward to serving you in the future. ”