"using my Hsa card is incredible. it was so easy to going to checkout"
""Sale" prices are displayed before the "processing fee" appears in the checkout. I thought I was paying one price, but it turned out I was paying twice as much. Yes, it was less than the competitors I looked at, but I would rather know the total cost upfront. Why not just add "NO PROCESSING FEE!" to your ad so customers know they're getting an honest price."
“HI. Thank you for your order. I apologize for your frustration regarding the processing fees. We do our best to be upfront and transparent as soon as you land on our product page. Once you land the product you are prescribed for, it will state under the cost of the item: "this item is on sale and not eligible for any coupons. A processing fee will apply". Clicking on the read more displays the popup explaining the fee and shows fee per box before adding any items to the cart. As stated on the product page, the processing fee is an industry standard that is associated with the sales cost of the item and is priced per box. We appreciate your business and look forward to serving you in the future. ”
"Super easy & fast! Excellent pricing."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Good to go now I see thank you I appreciate it"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Overall, the bottom line pricing is competitive. Problem, your processing fee is deceiving. I rather see the cost being what it really is vs. finding out at checkout the $$$ for processing. Not happy with the process you have."
“HI. Thank you for your order. I do apologize for your frustrating regarding the processing fee, we do our best to be upfront and transparent regarding the fee starting on the product page. Once you land on the product page it clearly states: "this item is on sale and not eligible for any coupons. A processing fee will apply:. By clicking on the read more a popup will be displayed explaining the fee and showing the price per box. We appreciate your business and look forward to serving you in the future. ”
"Cheap and easy. Hrd to beat that combination for what is a generic product, although varying dramatically in price at different sellers."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Always great prices and easy to order!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I understand the reasoning, but it's not right to advertise a price, but then add shipping and a crazy processing fee. a $35 purchase really cost $85"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"GETTING THE PAYMENT METHOD TOOK A COUPLE OF TRIES BEFORE IT WAS ACCEPTED."
“Hi. Thank you for ordering with us. I apologize if you experienced technical difficulties when entering your payment. Please make sure you are selecting the box that agrees to the terms and conditions before submitting your order. We appreciate your business and look forward to serving you in the future. ”
"Even with the processing fee your prices were WELL below all the other contact places I checked out! AND you have my husbands favorite brand that we hear is going to be discontinued! Thank you!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Easy from start to finish. Love CLK"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Easy to use website. Click, buy and done! Thanks! "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"spent 20 minutes to find error in payment card date 12/28 not 12/2028"
“HI. Thank you for your order. I do apologize you had difficulties entering your expiration date. It clearly shows "Expiration Date (MM/YY)" above the empty field box for the expiration date of your credit card. Also, before you click on the box to input your credit card expiration date, it shows "(MM/YY)". I apologize for any confusion it caused you. We appreciate your business and look forward to serving you in the future. ”
"First time order! I haven't received my contacts yet, but the ordering process was a breeze, and the price blew away a competitor with whom I have always purchased. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Very clear instructions. I've ordered off of other sites and the process makes a long ordering session."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”