"Customer service, product all good"
"Couldn't find the multifocus lenses without using Chat.
Why is promo only for new customers? I'll look elsewhere next time."
"It was easy to order and filling out the process was easy. "
"Online part was easy enough lets see how the rest goes. Cheers "
"same contacts I bought a year ago cost $20 more a box ...even with the deal"
“Thank you for your feedback. We understand your concerns regarding the pricing of our products. The cost of products can fluctuate over time due to various factors, such as changes in manufacturing costs, supplier pricing, or market conditions. We strive to offer competitive pricing and provide deals to ensure our customers receive the best value possible. If you have any questions or would like assistance finding the best available deals, please don’t hesitate to reach out.”
"Like how fast it is tocre-order"
"Loved that I could just sign in and reorder my last order of contacts. 5 min, done"
"Easy transaction fair prices "
"Finally a site that makes ordering easy"
"I have had ten or more purchases of my contacts here. Reorders are easy. Plus they have insurance direct billing now available.
And so far I have had very shorts wait times to speak with customer service. "
"I have used this online service for years and have had 100% satisfaction"
"Not impressed how the promotion code gets applied when you're placing your order, as a customer you get the satisfaction that its working and ONLY when you enter your payment information and press place order does a message come up to let you know that the promo code isn't applicable. Really disappointing customer journey flow. "
“Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologize for any frustration caused by the promo code application process. Please know that we highly value our existing customers and regularly provide exclusive offers and promotions designed just for you. We will be reaching out to you shortly to assist further and ensure you have access to a suitable promotion. If you have any additional concerns or suggestions, please don’t hesitate to let us know. We are here to help.”
"Great and super easy to order!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process fabulous and super easy. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Ordering second time now flawless process great product @ reasonable prices "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had a flawless experience and found our products at reasonable prices. It's fantastic to know that you're coming back for a second time! Your support means the world to us and we can’t wait to serve you again!”
"I’ve never ordered contacts online before but it was really simple and express shipping was barley more $$
Than the original shipping so I can get them super fast"
“We're thrilled to hear that you had such a positive experience ordering contacts online for the first time! It's fantastic to know that you found the process simple and that our express shipping option made it even easier to get your lenses quickly. Thank you for sharing your feedback; it truly means a lot to us! Enjoy your contacts!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”