"lots of promo codes and direct insurance billing"
"Overall everything is good. Delivery time has changed which is confusing. And I don't understand what is processing fee. "
"It was easy ordering from this company and cheaper than clearly which is great! I will hopefully order in the future if the total is lesser that the competition. Thank uou for your services!"
"Convenient, fast delivery and reasonable price. "
"I find that I get the best prices in Canada here, and their website is very simple to use."
"Contacts express use to be more affordable until it was bought by another company. I use to get multifocal contacts (2 boxes of six monthly) for 110.00 the prices have doubled. "
“Thank you for reaching out and sharing your feedback. The pricing for contact lenses is influenced not only by our structure but also by manufacturer pricing changes, which can impact the final price. We’ll be giving you a call shortly to review our current discounts and see if we can help find a solution that works for you. Thank you for being a valued customer, and we look forward to assisting you.”
"I’m a repeat customer and contacts express is the best. Contacts delivered quickly and free sunnies is a nice touch! "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you're a repeat customer and that you find our service awesome and easy! It's great to know that you appreciate the quick delivery and the free sunnies! Your support means the world to us, and we can't wait to serve you again!”
"It end up being overpriced with processing fees etc "
“Thank you for reaching out and sharing your feedback. Thank you for sharing your feedback. We understand that added fees can make purchases feel overpriced, and we’re sorry for any frustration this has caused. Our pricing is influenced by various factors, including manufacturer pricing, which can impact the overall cost. We’ll be reaching out with a call shortly to review any available discounts and see how we can help make your experience better. Thank you for giving us the opportunity to assist.”
"Should allow you to use the best price code to get the best price for returning customers. Should also provide free shipping option to everyone and not just new customers."
“Thank you for your feedback, we appreciate hearing from our returning customers! We understand the importance of having access to the best prices and free shipping options. While we aim to offer competitive pricing, some special promotions may not include free shipping. We’ll give you a call shortly to review our best available offers and see how we can provide a better experience for you. Thank you for being a valued customer, and we’re here to help.”
"My husband always gets contacts from this website and he is never disappointed "
“Thank you so much for your fantastic review! We're thrilled to hear that your husband consistently finds the perfect contacts here. It’s wonderful to know we’re meeting your expectations. We appreciate your support and look forward to serving you both again soon!”
"User friendly, since I had no help"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our services user-friendly and that you were able to do everything on your own! Your feedback inspires us to continue improving and helping our customers have a great experience. Keep up the great work!”
"Easy to order. Quick shipping."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process easy and enjoyed quick shipping. Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"resent being required to use PayPal"
“Thank you for your feedback, and we’re sorry for any confusion at checkout. We want you to have a smooth experience, so in addition to PayPal, we also offer debit and credit card options, as well as Apple Pay and Google Pay, at the final step. If you need any assistance completing your order, please feel free to reach out. We’re here to help!”
"Significantly easier than going to a store"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our service convenient and that it made your experience easier. Our goal is to provide a seamless way for you to shop, and your feedback motivates us to keep improving. We can't wait to serve you again!”
"Contacts Express is the only online Canadian company where I can purchase my preferred lenses. I love the affordable price tag, and now that I can direct bill to my insurance company it’s even better!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found your preferred lenses at such affordable prices. It's fantastic to know that our direct billing option is making your shopping experience even better. We’re here to provide the best service and products for our customers, and your feedback means the world to us! Keep enjoying your lenses!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found our services easy and affordable. It's great to know that our promo codes and direct insurance billing made a positive impact on your experience. We appreciate your support and look forward to serving you again!”