"Order indicated confirmed and went through but site did not generate an order reference number or send a confirmation email. "
"Your complete order button is not obvious enough - I thought it was a banner since it did not light up green. Took me a while to find it."
“Thank you for your feedback. We apologize for the difficulty you experienced finding the "Complete Order" button. We appreciate your input and will work on making it more visible. If you have any other concerns or need further assistance, please don't hesitate to contact us.”
"so far so good. I hope that my shipment comes in on time (I paid for the more speedy option.)"
"Friendly site to made the order. Thank you"
"Great overall experience.
I had an issue and I was contacted promptly for follow up & resolution. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Looked like a great deal but then there is a processing charge added which I don’t pay with other sites"
"Thanks for such a quick, easy return process with my contact lenses!"
"Upfront pricing on great brand name products "
"It's unfortunate that the discount only applied to new customers."
"I was hesitant to buy online but it was a smooth and great experience!!"
"Was a good deal before adding an extra $10 for processing and $15 for shipping. Then, shipping was supposed to be next day but took two days. Customer service was helpful though."
“Thank you for your feedback. We apologize for any confusion regarding our pricing. We strive to be transparent with all charges, and we want to inform you that we have a $9.95 processing fee for all orders. This fee is displayed during the checkout process to ensure our customers are aware before completing their purchase. We appreciate your input and will continue to work on improving our communication to provide a better shopping experience.”
"Sent promotional emails and they never apply for buying a box of contacts. Looking for a new company that honours the discount codes it sends out."
“Thank you for sharing your feedback with us. We apologize for the trouble you've had with our coupon codes and promotional emails. Please note that some promo codes are valid only for specific amounts in the shopping cart or certain products. We would like to assist you further and ensure you receive the discounts you are entitled to. Our customer support team will reach out to you shortly to help resolve this issue.”
"Difficult to get to the pay page
Shipping button would not engage"
“Thank you for your feedback. We apologize for the inconvenience you experienced with our checkout process. We are currently investigating the process with accessing the pay page and the unresponsive shipping button. Your feedback is invaluable in helping us improve our service. In the meantime, if you continue to encounter problems, please reach out to our customer support. Thank you for bringing this to our attention and for your patience.”
"Great deals, fast shipping, great service. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"The Contacts Express site is easy to use and often offers good discounts and promotions. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for bringing this to our attention. We apologize for the inconvenience. If you did not receive an order reference number or confirmation email, please contact us directly so we can assist you in retrieving your order details and ensure everything is processed correctly. We're here to help!”