"Good layout of your website; simple to navigate. Processing fee a bit too high. "
"Was not easy to reorder previous brand and change prescription, so gave up and placed new order"
“Thank you for your feedback. We apologize for the difficulties you encountered while trying to reorder. Our team will reach out to you shortly to assist with your reorder and ensure the process is smooth and hassle-free. If you have any immediate concerns or questions, please don't hesitate to contact our customer service team. Thank you for your patience and understanding.
”
"I have a vacation next week and my usual doctor's office wouldn't get them in time due to Canada Day long weekend and I leave on the 4th of July.... ordering on Thursday day (June 27) and they'll get here in time!! also over $16 cheaper with fastest shipping too than another contact site i was comparing to! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"easy site to navigate and put in prescription, order, payment, etc. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I recently ordered contact lenses from another Canadian site, that claimed I would have my order within 2 days.... 4 business days later, I have finally received an update saying that my order was JUST shipped.... and that I can expect it 4 MORE business days, so a total of 12-14 DAYS since I placed the actual order!! WTF!!! So I came to Contactsexpress.ca, placed an order within a few minutes, and THIS order..... will be here TOMORROW..... AMAZING!!! I have tried so many different websites when ordering contacts, and I always seem to forget which one was the best, and end up ordering from other sites..... no more!! I have saved, bookmarked and written down contactsexpress.ca - its the only site I will be using from now on. THANK YOU!!! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Paid extra for express shipping which should have been refunded given that the item was not in stock following placement of order. "
“Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay and the inconvenience it has caused. Our team will contact you shortly to resolve this issue and ensure you receive the appropriate refund. We appreciate your patience and understanding as we work to make this right.”
"Very easy and simple purchase process"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"always quick and easy. But really dont like getting a million spammy texts to remind me to order. PLease stop."
“Thank you for your feedback. We're glad to hear that you find our service quick and easy. We apologize for the inconvenience caused by the reminder texts. To stop receiving these messages, simply reply to one of our texts with the word "STOP." If you have any further concerns or need assistance, please don't hesitate to reach out.”
"First I placed an order here. Next time will be 5 stars if everything works out."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I tried ordering off another site and ran into issue after issue. Came to this one and my order was submitted and processed within seconds. And with a nice little discount too. I'll be back!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Fast shipping, quality contacts, best prices, reminder messages and offers. Glad I switched to contacts express from my regular retail eyewear store"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Delivery always on time! I chronically forget to order my Contacts within a couple of days running out Their speedy service always delivers on time so I’m able to live my best life and not have to wear my glasses at work"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Have been looking to order toric contacts for a while now and ContactsExpress had mine in stock, for a great price and fast shipping!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Uncomplicated Is what I really appreciate, thanks"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Easy top navigate and purchase easily."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”