ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
3.84/5
Customer service:
4.26/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2024-11-14

Saved my ****

"These guys had a part that was discontinued by Rheem....Cool"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-11-15
A rep from Controls Central, supportcontrolscentral, has responded:

“We're so glad we could help! It’s great to hear we had the part you needed, especially when it’s discontinued. Thanks for choosing Controls Central!”


Verified
5/5

2024-11-14

We got the parts!

"Had just what I needed at a great price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-11-15
A rep from Controls Central, supportcontrolscentral, has responded:

“Thanks for the great review! We're glad we had exactly what you needed at a great price. We appreciate your business!”


Verified
5/5

2024-11-13

Great product!

"Easy order process! Quick Delivery! Works great!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-11-15
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your positive feedback! We’re thrilled to hear you’re happy with the product and your experience. We appreciate your business and hope to serve you again at Controls Central! ”


Verified
4/5

2024-11-12

Thorough check out

"First time I used your checkout system. It took me a little while but it was a nice thorough check out. Thank you so much"


Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your feedback! We're glad you found the checkout process thorough, and we appreciate your patience. If you ever need assistance, feel free to reach out at support@controlscentral.com. Thanks again!”


Verified
5/5

2024-11-11

Great service

"Had the parts I needed in a pinch, delivered on time!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your review! We're glad we could provide the parts you needed and deliver on time. We appreciate your business and look forward to helping you again!”


Verified
5/5

2024-11-10

Heat-Timer sensor

"Meet all my expectations. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your feedback! We're glad the Heat-Timer sensor met your expectations. We appreciate your business and hope to serve you again soon at Controls Central!”


Verified
5/5

2024-11-10

customer service

"I bought a part according to the serial number. Wrong part. Ann Michenek took my call and went above and beyond her job to go and find
the right part on another part diagram. She was so pleasant and easy to talk to. I want to thank her for being top notch at her job.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your wonderful feedback! We're so glad Ann was able to go above and beyond to find the right part for you. We truly appreciate your kind words and will be sure to pass them along to her. Thanks again for choosing Controls Central for your HVAC Parts needs!”


Verified
5/5

2024-11-08

Great price and service on order

"Easy ordering - Great Price, Nice Website"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your feedback! We're glad you found our website easy to use and appreciated the great price and service. We look forward to serving you again soon!”


Verified
5/5

2024-11-08

Only game in town

"Controls Central saved my job, they are the only supplier on the east coast that had the repeater I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your review! We're thrilled to have been able to help and provide the part you needed. We appreciate your trust in us and are happy we could support you!”


Verified
5/5

2024-11-07

NONE

"i REALY DON'T HAVE THE TIME FOR THIS"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“We understand you're busy, and we appreciate your feedback. If you ever need assistance, we're here to help at support@controlscentral.com. Thanks for choosing us!”


Verified
5/5

2024-11-06

Very Pleased

"So far, so good. first time using them, "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your review! We're glad to hear you're pleased with your first experience. We look forward to serving you again at Controls Central! ”


Verified
4/5

2024-11-06

Quicky

"Not easy to get through ordering however the price was totallybawesome"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your feedback! We're glad you were happy with the price. We’ll work on improving the ordering process to make it easier for you next time. Appreciate your support!”


Verified
5/5

2024-11-05

GOOD

"EASY TO BUT CHECKING OUT IS HARD"


Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your feedback! We're glad to hear your purchase experience was good. We’ll work on making the checkout process easier and more seamless. We appreciate your input!”


Verified
3/5

2024-11-05

3 packages, not good packed. the hubs no need to go separate, the blades better protected.

"3 packages, not good packed. the hubs no need to go separate, the blades better protected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-11-15
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your feedback. We apologize for the packaging issues and appreciate your suggestions. We will advise our manufacturers to improve how the hubs are packed together and ensure better protection for the blades. Your input is valuable in helping us improve, and we hope to serve you better in the future.”


Verified
5/5

2024-11-05

Helpful and Friendly

"Spoke to staff about item on backorder. They found a sub with a new part number. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-11-12
A rep from Controls Central, supportcontrolscentral, has responded:

“Thank you for your feedback! We're glad our team could help find a suitable substitute for your backordered item. We appreciate your patience and look forward to serving you again at Controls Central! ”