"I was able to find the factory part that I needed at a good price, hopefully the correct part shows up. "
"I spoke with 3 different people concerning our order due to it not being shipped as the site said “shipping in 24 hrs”. I finally called after day four of no order confirmation. After the 3rd person never called us back AGAIN we assumed they didn’t have the part. We ordered from another company. On the 4th day of not hearing from anyone the order shows up. So now we have 2 parts and over 600 poorer!"
"We ordered a water heater controller. They informed us it had been improved. It came in a week. It came with new wires, in case the old wire terminals were bad. Our old terminals were fine, and some new wires were shorter, so we opted to avoid work with wire nuts by using the old wires. We installed and tried it - blew the circuit breaker! We unhooked everything, tried adding one wire at a time - breaker blew when the **** and little red wires were connected. We pulled the board and looked closely at it - they had "improved" it by shorting the terminal of the **** wire to what used to be the terminal of the little red wire on the circuit board! Labels on the new board L1 & L2 are backwards from the diagram inside the original board cover. There are no labels on the old board - didn't need it, because there are no connections between the electronics and the relay contacts - isolated by the relays. We looked at the iPhone picture we had taken before removing the new wires - the new harness had reversed the connections to the little terminals, guaranteed to blow the breaker with the old wire harness! There was nothing about this in the directions that came with it. We hooked it up right - works fine."
“Hi Doug,
Thank you for your honest review of our product. I'm sorry to hear that you had some trouble with the installation. If you would like help with the installation or have any other questions or concerns, please do not hesitate to reach out to us directly at support@controlscentral.com . We would be happy to assist you further.
Again, thank you for your feedback.”
"I needed a part for my garage heater. Found what I needed at a reasonable price. I chose to have the product shipped by regular shipping. I was shocked when my part was delivered the next day. Controls Central is now in my contacts. Great job, guys…"
“Thank you for choosing to shop with Controls Central, CleverNightingale-7889! I'm glad to hear you found the part you needed at a reasonable price and that we were able to ship it out to you so quickly. Our team works hard to ensure we provide excellent customer service and speedy shipping, so it's great to know we're meeting your needs. We hope you'll continue to shop with us in the future. Thank you for your business!”
"correct part , fast shipping and works great."
“Thank you for choosing Controls Central! We're glad to hear you are happy with your purchase of the correct part and that it arrived quickly and works great. If there is anything else we can do for you in the future, please don't hesitate to let us know.”
"Cost of part itself seems good but the cost of shipping is excessive. Customer service is a little slow. Also no fault of theirs but they could not provide the information I was asking for. So lack of information they could obtain was disappointing. As far how long before they ship... and about the actual product itself I will have to see after receiving the product."
“Thank you for your review of our product. I'm sorry to hear that you were disappointed with the customer service and the lack of information you received from us. Our team strives to be as helpful as possible, so I apologize if we fell short in this instance. We will pass along your feedback to them.
I'm glad you found the cost of the part itself to be good and hope that you are pleased with the actual product once it arrives. Thank you for taking the time to provide your feedback and we appreciate your business.”
"Quick and painless. Awesome!"
“Thank you for your review, BlushingWildcat-77150! We appreciate your feedback and are happy to have been of service. Thank you for choosing Controls Central!”
"Used this company several times good prices fast shipping "
“Thank you for your business, ExcitedHornet-15636! We're glad to have been of service and appreciate the five stars.”
"Literally with a click of a button, my reorder was complete in a few short minutes!"
“Thank you for your five-star review of Controls Central, GracefulSwift-91706! We're so happy to hear that you found our purchasing process easy and efficient. Your satisfaction is our top priority!
If there's anything we can do to make your experience with us even better, please don't hesitate to let us know. We value your feedback and appreciate your business!”
"Fast service thanks you very very fast"
“Thank you for your review, Alberto-68711! We're glad to hear that our service was up to your standards. We strive to provide the best possible experience for our customers and it's great to know that we succeeded in this instance. Thank you for choosing Controls Central and we hope you'll choose us again in the future!”
"The furnace control board shipped quickly and it fixed the problem with the furnace."
“Thank you for choosing Controls Central, SillyChameleon-86423! We're glad to hear that your furnace control board fixed the problem and shipped quickly. We appreciate your business and hope you'll choose us again for all of your HVAC needs.”
"Great price, great service, perfect fit."
“Thank you for choosing Controls Central, TastyFrog-76946! We're glad to hear that you found our products and service to be a great value and that the fit was perfect. If there is anything we can do to make your experience even better, please don't hesitate to let us know. We hope to serve you again in the future!”
"Fast and easy, everything was fast and easy"
“Thank you for your positive review of Controls Central! We're glad to hear that you found our product easy to use and fast. We appreciate your business and look forward to serving you in the future.”
"Excellent Service, they had lower prices and I received them 3 days early!
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“Thank you for your kind words, ZanyCoyote-1138. We're so happy to hear that you found our service excellent and that we had lower prices than the competition. It's great to know that our efforts are being noticed and appreciated. We hope you'll continue to choose us for all of your furnace part needs in the future. Thank you for your business!”
"Fast Shipping, Great Price."
“Thank you for choosing Controls Central, longl2. We're glad that we were able to quickly get your system up and running again! If you have any additional questions or concerns, please don't hesitate to reach out. We're here to help.”
"These guys got everything fixed in a very timely manner so I could order a part that is needed A.S.A.P. and other places had long lead times and triple the price. Keep up the great work."
“great-tastic
"These guys got everything fixed in a very timely manner so I could order a part that is needed A.S.A.P. and other places had long lead times and triple the price. Keep up the great work."”
A rep from Controls Central, supportcontrolscentral, has responded:
“Thank you for your review, MagnificentParakeet-41599. I'm sorry to hear that you had some trouble getting in touch with our team and that your order didn't arrive as expected. I'll pass on your feedback to our customer service team so they can investigate what went wrong. We're sorry for the inconvenience and hope you'll consider giving us another chance in the future.”