"I was able to find the factory part that I needed at a good price, hopefully the correct part shows up. "
"Super easy!Called to verify quantity and then placed my order."
"Had the parts we needed in stock and at an excellent price!"
“Thank you for your business, ElegantParrot-46397! We're glad to have been able to help you find the parts you needed and at a great price too. We hope you'll come back to us again soon for all your HVAC needs.”
"Good but shipping was high"
“Thank you for your review, BlueOx-83135. I'm glad to hear that you found our products good but sorry to hear that the shipping cost was high. I'll pass along your feedback to our team. We try to keep our shipping rates as low as possible. Thank you again for choosing Controls Central!”
"Daneille was super helpful and only place in country i could find and still got it less than normal supplier."
“Thank you for choosing Controls Central, JoyousLion-6421. I'm glad to hear Danielle was able to assist you with finding a product that met your needs. We appreciate your business and are happy to have been able to save you money on your purchase.”
"Give Annmarie A. Michener a raise, her customer service is more than excellent! - Andrew"
“Thank you, EnchantingRoadrunner-76434, for your kind words about our employee Annmarie A. Michener! We are very proud to have her on our team and we will be sure to pass along your compliments. She is a valuable member of the Controls Central family and we appreciate everything she does for us and our customers. Thank you for choosing to do business with us and we hope to serve you again in the future.”
"Please streamline the check out"
“Thank you for your feedback, tdowning-50602. We're sorry to hear that you feel our checkout process is time-consuming. Can you elaborate on what specific aspects of the process are causing this issue for you? Please email us at shop@controlscentral.com. We'd love to get some more information and see if there's anything we can do to improve the experience for future purchases.
Thanks again for your review.”
"Good product, good price and good sergice. "
“Thank you so much for your kind words, FantasticMinnow-93981! We're glad to hear that you're happy with our product and our service. We strive to offer the best possible experience to our customers, and it's great to know that we're succeeding in that goal. Thank you for choosing Controls Central, and we hope to continue serving you well in the future.”
"Found exact match part quickly with a good price, hopefully it comes quickly to finish the repair."
“Thank you for your review, AmusedLadybug-74399! We're glad to have been of assistance and that you found the part you needed quickly and at a good price. We hope you have a swift repair process and that we'll be able to help out again in the future.”
"Our fan went out in a 107º September heat wave. We couldn't find anyone to repair it for almost a week so I found this motor online and installed myself on an older unit. Works great."
“Thank you for your purchase of the replacement motor, Ross. I'm glad to hear it arrived quickly and that you are happy with it. We appreciate your business and hope you'll choose us again in the future.”
"we will see if my parts are here to morrow then thats better than 8 to 12 weeks "
“Thank you for your review, BrainyRat-3867. I'm glad to hear that you are happy with the overall experience of our website. We will do our best to get your parts to you as soon as possible. Thank you for your business and have a great day!”
"Great, trying out product for future orders for church."
“Thank you for your interest in Controls Central, BrightCrow-52847! We're glad to hear you are trying out our product and we hope it meets all of your needs for future orders at your church.
If there is anything we can do to make the product work even better for you, please don't hesitate to let us know. We appreciate your feedback and look forward to hearing from you again soon.”
"I have been looking for these parts for a while .very you have them at a good price:)"
“Thank you for choosing Controls Central, ExuberantWasp-61753! We're glad to have the parts you need at a good price. If there's anything else we can do to help with your project, please don't hesitate to let us know.”
"OK. At least you had a way of identifying item needed by specific units and configuration."
“Thank you for your honest feedback, ObedientTiger-34369. We're constantly trying to make our website to be more user-friendly and intuitive, so your comments are very helpful. Can you elaborate on what specifically was confusing or difficult about the interface? We'd love to get this feedback directly from you so that we can address it as soon as possible. Please email us at shop@controlscentral.com and we'll be happy to help. Thanks again for your input!”
"Just a few clicks. Sufficient detail in product photo for me to confirm what I was after."
“Thank you for your 5-star review, ModernOpossum-34418! Thank you for choosing Controls Central and we hope to see you again soon.”
"Difficult to get my card to work. Fighting address problems then card showed invalid a few times, finally got it right. On the upside- you’re the only place I can find this part so I’ll be back!"
“Thank you for choosing to shop with Controls Central, AverageCrow-45687. I'm sorry to hear that you had some trouble with your card and address, but glad that you were eventually able to get it all sorted out. Our team strives for excellent customer service so I apologize if any of our interactions fell short of your expectations.
If there is anything we can do for you in the future, please don't hesitate to reach out. We value your business and hope to serve you again soon.”
A rep from Controls Central, supportcontrolscentral, has responded:
“Thank you for your review, Rob. We're glad you found our ordering process easy and fast. Our customer service team is here to help you find the parts and information you need. We appreciate your business and look forward to serving you in the future.”