"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"So many choices, and they had a pair I've been searching for that I've had in the past and couldn't find! So excited to find them! Easy to order online! Can't wait for them to arrive!"
"It was absolutely Extraordinary"
“Thank you for your order and kind review. We hope you enjoy your order! We hope to work with you in the future.
Thanks,
Ashley C.
CoolFrames.com”
"**UPDATE**
Cool frames personally call me a few times to update me about my order to update me and i personally love that and will be shopping again. "
“Thanks so much for the kind review and for your order. We appreciate you. So glad we could be of assistance and we look forward to working with you in the future.
Take care,
Ashley C.
CoolFrames.com”
"I ordered a pair of eyeglasses and forgot to add the black friday code I sent them a message about applying the code and they reimbursed me the amount that I would have paid with the discounted code, I am very happy with my purchase thanks again!"
“We're so happy we could help out in that way. I'm glad it worked out for you the way you wanted. Thank you so much for your order. We look forward to working with you again in the future. We hope you enjoy your glasses!
Thank you,
Ashley C.
CoolFrames.com”
"Waiting on glasses but ordering was easy"
“Thanks so much for the review! We appreciate your business.
Take care,
Ashley C.
CoolFrames.com”
"I haven’t received my glasses yet but Lee and Eton was extremely helpful, and patient, when I was trying to set up my order and when I called to make sure that I had ordered the correct frame size. Very pleasant and helpful."
“Thanks so much for your order and for the kind review. We appreciate you and are so happy to hear you are happy with your experience! We look forward to working with you again.
Thank you,
Ashley C.
CoolFrames.com”
"I was so happy with all the help I got!!! Wonderful experience!!"
“We're so happy to hear you're happy! We appreciate you being a customer, and we look forward to working with you again in the future.
Best,
Ashley C.
CoolFrames.com”
"Made a mistake in ordering, and they had it fixed the very next morning. Reasonable delivery time. "
“We are so happy that we could help you with fixing your order so easily, and so happy to have you as a customer! We hope to work with you again in the future.
Best,
Ashley C.
CoolFrames.com”
"Excellent customer service "
“We're so happy to hear you had a great experience! We strive to make our customer service amazing!
Thank you,
Ashley C.
CoolFrames.com”
"It was great. They made it easy!"
"Fast, easy way to purchase frames. The Frames that I wanted were not available at the local stores. Cool Frames had them in stock and at a reasonable price."
“Thanks so much for your purchase, and thank you for the kind review! We appreciate you and we're so glad you're happy with your purchase!
Thank you,
Ashley C.
CoolFrames.com”
"I had recently damaged my John Lennon titanium frames. I thought I could not obtain a replacement because they were very old.
To my surprise, Coolframes had them in stock. Wow!! Can't wait until they arrive; not happy with the tap job we had to do to put the old frame back together. Thanx Coolframes.com. JPC"
“Thanks so much for the kind review. We're so happy to hear that you found the frames you were looking for and we could help you do so! Thank you for being a customer. We look forward to working with you in the future.
Take care,
Ashley C.
CoolFrames.com”
"I was hesitant to use any online provider but after checking out Cool frames I decided to give them a try. I had visited a local optician but found the price was more than I expected. Genesis at Coolframes was courteous and professional as she answered my questions and filed my insurance claim. Once is placed my order, I had my glasses in five days. The glasses fit perfectly and I saved several hundred dollars by our purchasing them from Coolframes. "
“We're so happy to hear this! We hope you love your glasses and we look forward to working with you in the future. We really appreciate your review and your purchase.
Take care,
Ashley C.
CoolFrames.com”
"great price but very slow processing"
“Thank you so much for your order. We do have a processing time of 3-4 business days. We feel your review to be unfair, the order you placed on the Frriday28th of October after hours was processed was processed by us on the 31st Monday and shipped out 2 days later. We think this is a very fast turn around with free shipping USPS got the order to you NY to CO 4 days after they were sent.
Lee”
"You are not in my network and although you have what I want I can't purchase without losing half my benefit"
“We're so sorry for the inconvenience! This is not our doing though, so we're not sure why you gave this review? Please let me know if I can help with something at ashley@coolframes.com.
Best,
Ashley C.
CoolFrames.com”
A rep from Coolframes.com, coolframesashley, has responded:
“Thanks so much for the review! We appreciate your business.
Take care,
Ashley C.
CoolFrames.com”