"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"Had to cancel no problem credit received "
"Person I spoke to on the phone was very customer oriented and knowledgeable about the product i was looking to purchase "
“Hi there CautiousWhale88603! Thanks so much for the nice review, it means a lot! We appreciate you being a customer of our business and look forward to working with you in the future!
Ashley C.
CoolFrames.com”
"Customer service department was inefficient with poor communication which led to order error. With shipping costs and a 20% fee to make a return, it's easier to move on than to continue to try to work with their customer service department. I strongly advise against working with this company."
“Hi customer,
I see that you contacted us to see about getting what you believe would be the correct frame, but I also show that today you emailed that you'd like to keep the frame. I apologize for any inconvenience you experienced and we hope you'll enjoy the frames.
Ashley C.
Coolframes.com”
"Awesome service. The staff was awesome "
“Thanks so much for the great review, and for being a customer! We appreciate you and look forward to working with you in the future.
Thank you,
Ashley C.
CoolFrames.com”
"I like receiving my eye glasses"
“And we like sending your eyeglasses to you! Glad to hear you received them. We look forward to working with you in the future.
Best,
Ashley C.
CoolFrames.com”
"Only complaint about the delivery time, it’s 4th sunglasses I brought with you guys! Super recommended! "
“Sorry to hear the delivery took some time, we are the mercy of the package carriers! So happy you have been a returning customer, we really appreciate you! If I can help with anything in the future, feel free to send me an email to ashley@coolframes.com.
We look forward to working with you further.
Thank you,
Ashley C.
CoolFrames.com”
"When asked about how SEG height is measured when ordering lenses I was not given accurate information. "
“I'm so sorry to hear that you did not get the help you were looking for. Have you received your order yet, and are you happy with it? Feel free to send me an email at ashley@coolframes.com.
Thanks so much,
Ashley C.
CoolFrames.com”
"I received my prescription sunglasses today and they are perfect. I will admit that I was a bit of a pain to coolframes with my (many) emails relating to my order, particulary shipping. But they were very quick with their replies and suggestions to resolve any queries I had. I am VERY HAPPY INDEED with the customer service of coolframes and would recommend them to others. "
“So happy that you are happy! I'm sorry for the hassle in emails, but we are so happy you received your order and you're happy with it! We look forward to working with you again!
Best,
Ashley C.
Coolframes.com”
"I found that it was very easy to order a pair of glasses with my prescription from cool frames The frames and the glasses combined with my prescription was a very good deal very happy!!!"
“We are so happy to hear that you are happy! Thanks so much for the purchase from our company, we appreciate you being a customer. We look forward to working with you in the future.
Take care,
Ashley C.
CoolFrames.com”
"Excellent! I even called to confirm my order and choices and received stellar customer support! Thank you "
“Thank you for your purchase and for the kind review! We appreciate you being a customer and look forward to working with you again in the future.
Best regards,
Ashley C.
CoolFrames.com”
"This was our second time purchasing through Cool Frames. The whole experience from start to finish was easy."
“It's been a pleasure having you as a customer and we look forward to working with you further in the future. Thanks so much for the kind review, and for your purchases. We appreciate you.
Best regards,
Ashley C.
CoolFrames.com”
"Looking for discontinued frame- you are the only one of numerous searches that had the correct size. I was told I would never find it. Booya!! "
“Thank you for the review! We are happy to have been able to assist you with what you were looking for. We are grateful for your order, thank you for being a customer! We look forward to working with you in the future.
Ashley C.
Coolframes.com”
"Staff was very helpful and their selection of Cartier Glass were fantastic. "
"I have bought many frames before and have always been happy with my experience "
“Thanks so much for the kind review ComfortableCrow! We appreciate you and look forward to working with you again!
Take care,
Ashley C.
CoolFrames.com”
"I have ordered several years from Cool Frames. I am never disappointed in the selection, price, quality, or customer service. I will continue to order from them in the future.
"
“Thank you so much for the kind review, ElegantFox. We appreciate you being a loyal customer! We love working with you, and hope to do so more in the future.
Thank you,
Ashley C.
CoolFrames.com”
A rep from Coolframes.com, coolframesashley, has responded:
“While we are very sorry to see you go, we really appreciate you leaving a nice review! We're very happy that you had an easy time dealing with our company and we hope you'll give us another chance in the future!
Ashley C.
CoolFrames.com”