"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"Found the frames and lenses I needed quickly. Was able to enter my prescription numbers with ease. Just waiting for them to come in so I can see!"
"Website was easy and prices are fair.haven't gotten glasses yet can't wait!"
"They were able to get the frame I was looking for at a great price"
"My issue was resolved quickly and in a professional manner. I appreciated the salesperson. Thank you!"
"Pleased with the timing and the quality "
"I needed to contact customer service after placing my order with a couple questions, responses were slow and they responded to one question but completely ignored my second question regarding my delivery. I ordered frames with 2 day shipping, but it took about 2 weeks to get my frames."
“We are so sorry for the delay in shipping! Can you please contact me at ashley@coolframes.com and we can speak further and get this issue resolved?
Thank you,
Ashley C.”
"Was able to find the ic! Berlin sunglasses I was looking for. Good selection of frames and lenses. I was given a 15% off code, but when I checked out my sunglasses did not qualify for the discount, which was disappointing and seemed a little misleading."
"Easy to shop and find what you like "
"My experience was great and I have no complaints."
"Salesperson was pleasant and ordering was easy process."
“Thank you for letting us know and thank you for being a customer! We really appreciate your purchase and look forward to working with you again!”
"Thank you so much to Genesis for ordering my daughter’s glasses! "
“Thank you for being our customer! We hope your daughter loves them and we look forward to working with you in the future.
Take care,
Ashley C.”
"Coolframes.com offers an enormous selection - I was in search of a hard-to-find style for prescription sunglass use and they came through at a reasonable price. I gave them a 4 instead of a 5 only because the website was a little confusing and I needed to call them to ensure that I was placing my order correctly in order to receive the right prescription, coatings, etc. without over-ordering or missing something critical. If it were somehow more clear so that it could be entirely self-serve (even for a novice) that would be amazing. "
“Hello, and thank you very much for your business! We appreciate you being a customer. Also, we appreciate your feedback on the website and will take it into account. We hope you love your glasses and look forward to working with you in the future.
Best regards,
Ashley C.”
"answered all my questions and I placed order"
“Thank you for the order and for the review, we cant wait to get you your Maui Jim sunglasses with the best sun lenses in the world.
Lee W.”
"Using my recent eye doctor prescription summary it was easy to navigate and order new glasses. "
“Thank you for the order and giving us a change, We will do our best to ship these to you later this week or first part of next week.
Lee W.”
"I ordered the wrong frame. The order was stopped, and I selected another frame, same day.
"
“Thank you for the order and we are absolutely happy to make any live changes to any order pending. We are happy it worked out and we were able to provide you with the frame you actually wanted.
Lee W.”
A rep from Coolframes.com, coolframesashley, has responded:
“We are so happy to have been able to help you, suzyeaton! We hope to work with you in the future.
Best,
Ashley C.
CoolFrames.com”