Product & services pricing
4.13/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.53/5
Customer service:
4.59/5
Return/Replacement policy:
4.38/5


ResellerRatings
Verified
5/5

2025-03-10

Very helpful service

"I was debating whether to buy a refurbished or like-new HP Laser Jet CP2025 printer and Sy was very helpful. I have this particular model of printer for close to 20 years and love it but it finally stopped working. I just ordered the like-new printer today so haven't received it yet but so far I am very pleased with this company."

Likelihood of customers making future purchases
Overall customer service

ResellerRatings
Verified
4/5

2025-02-05

Customer Service Spot On

"After placing my order, I realized something was not correct. I was given the customer service number from the live chat feature. The rep picked up right away and was able to correct the error. In addition, I was able to provide our tax exempt details as we are a non-profit organization. "

Likelihood of customers making future purchases
Overall customer service

ResellerRatings
Verified
5/5

2025-01-28

Customer Satisfaction

"Sy was very helpful and was attentive to customer satisfaction when I had questions. "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

ResellerRatings
Verified
5/5

2025-01-09

Honest , Great customer service

"
I ordered a reconditioned printer, but was offered a refurbished one instead... the refurbished one should be a lot better, and last longer.
"


Verified
5/5

2025-01-07

The site was very easy to use

"The type writer looks like just what I need "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-27

great help and service

"very helpful and professional!"

Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2024-12-07

Great Customer Service

"Great customer service. Had a phone conversation concerning whether product was the right fit and if I need anything additional."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-14

5

"Great Prices and good Service "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-26
A rep from Copyfaxes, copyfaxes, has responded:

“Thanks for your positive review! We pride ourselves in getting the lowest prices for our customers. Looking forward to serving you again in the future.”


Verified
5/5

2024-10-21

Very easy/quick transaction.

"Very easy/quick transaction."


Verified
5/5

2024-10-21

Highly recommend

"I have made several purchases over the past few years and always talked with friendly, knowledgeable representatives I now consider friends. When I needed help from support services, it was prompt and did not require a second call."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-19

HP Printer

"It was easy to order online and I am looking forward to receiving the HP Printer"


Verified
5/5

2024-10-15

Very helpful and prompt!

"I've ordered two printer through CopyFaxes now. Both times I was called by a rep to confirm my order. The printers got here with all of their needed parts very quickly and work perfetly. Thanks so much! "

Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-10-07

Customer service was great!

"I ordered a printer from the website. I got a call from one of the reps a short time later. He said that they didn't have the printer that I wanted in stock. Then why did you have it showing as available? I don't have a problem with the rep at all, he was very helpful and very nice. He did his best to help me find another printer. But I have such a stockpile of toner, I wanted a certain one. If you don't have the merchandise available, you shouldn't show it. Or put something that will bring attention to it that it's "not available", "not in stock" etc...."

Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process

Verified
4/5

2024-10-07

First Time Use

"So far it has been nice I have not received the printer just yet will give further feed back after I use the product"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-01

No Brainer Decision

"I ordered a printer online and the sales rep called and made me an offer for a better printer! It was a no brainer!! He explained everything in great detail."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service