"I bought a reconditioned printer that arrived DOA. Gave seller a one-star rating - wish I could take it back. When their service people reviewed the problem, Keven at CopyFax decided to send me a replacement unit at no charge. Legally, they could have refused to look into it (5 day warranty, and I had not opened the box for three weeks), but they stood up and did the right thing for me. I could not be more impressed with CopyFax's DYNAMITE customer service. I will never buy a printer from any other company. Thank you, CopyFax."
"I had an issue with my order and was not happy, but Kevin with Copyfaxes called me right away and took care of the issue. Really good guy and I appreciate the way he handled this issue promptly and fairly. Looking forward to doing business with them in the future."
"I purchased a printer it was mailed and shipped on time and even was able to speak directly to a representative to help me set it up. Will shop with them from here on in. "
"Ordered a multifunction printer from this site and thought I was saving about $25 bucks over everyone else. After I placed the order and they had billed my credit card, I received an email requesting that I contact them about the order. Upon doing so I was informed that the Canon I had ordered was not in stock, in fact they stated that no one in North America had the printer in stock. I knew this was a lie, requested a refund and successfully placed an order within an hour with another vendor. Long story short, they tried to sell me another, more expensive printer than what was advertised by them, and lied about stocks for other merchants in an attempt to keep me on their site. Most dishonest group I've run across in a long time, and will not recommend or use them for anything in the future. Buyer Beware. "
"Great customer service, very helpful with purchase, quick delivery. I would buy from this company again. "
"was looking for an HP LaserJet 1100 to replace the one I've had for over 20 years. the first one they sent had issues. they immediately sent another one and told me to keep the first one for parts. easy to talk with by phone or email, quick shipping, wonderful customer service!"
"Great experience and very professionals peoples managing system,"
"Needed to replace 2 of our HP2300 workhorse printers. Found Copyfaxes but the price seemed seemed just too good. Decided to take the chance and ordered anyway. Both printers arrived quickly and were extremely well packed. Set them up and held our breath. It's been a month now and both work flawlessly and are pumping out the paper - couldn't be more pleased! Glad we took the chance, definitely recommend and will use again."
"I ordered an refurbished HP 4600 LaserJet. It was a great price at $169 and free shipping. I paid for the purchase on PayPal and waited for a confirmation. Unfortunately my email filter recognized it as a scam artist and tossed the confirmation in the spam folder. I should not call it a confirmation. They sent a message to say that I needed to call them to discuss the purchase. I called them about a week after the purchase to find out what was going on. I was told that they had emailed me (see spam folder) and called me several times. My phone records show no record of them calling (if they did call, they never left a voice message), although they may have called me and starting talking about a car warranty first as those where the only calls I did have from my phone log.
Anyway, they said that they did not have the 4600 in stock, but they did have a 4600N for almost double the price, plus shipping. $159 dollar purchase was quickly reaching $300+.
I politely told them to pound sand and refund my money. By the time on the refund, they had sat on my money for almost 1 weeks.
A week later, they are still advertising the same printer at the same price with free shipping. Must be waiting for another sucker to "upgrade" to what they actually have in stock.
I noticed on their website, they have several HP Color Lasers with the same style con. The base model is under $200 with free shipping. The same model with network support (4600n, 4650N, etc.) is roughly double the price with no free shipping (about $75).
No a very moral or legitimate business. "
"Buying online can be scary but this is a great seller that actually over-delivers. We are very satisfied and would not hesitate to do business with this company again in the future."
"I was nervous to order a copy machine online, especially one that cost almost $6,000, but Copyfaxes made the experience a very good one. The quality in the product right down to the exceptional service. "
"Shipped later than promised. Ended up sending me wrong machine. Returning and refund process was prompt."
"...had a small hitch with my order which he quickly resolved over the phone. Would be delighted to use copyfaxes again.
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"I splashed out and ordered an HP Printer, Tom on the chat line was courteous and helpful answering all my questions on the warranty and shipping info. Then my order was confirmed via a phone call from Sy. I like the personal touch CopyFaxes offers to their customers. Way to go CopyFaxes!!
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"Quick, accurate, and lowest cost. Top notch customer service coupled with low costs. A great vendor, we look forward to buying from them again."