"I placed and PAID for an order on 4/30/13 totaling $1,194.80 for (10)televisions. After many phone calls and emails, I have only receieved (3) televisions. I thought I would post my recent request here as it appears CostCaptain replies on periodic posts. I have not heard anything back for two weeks now. I have already been told two different times that the units have been shipped, and yet I am still waiting. The website also no longer recognizes by order #. Here's hoping for a reply/resolution from CostCaptain:
From:
Sent: Tuesday, July 02, 2013 10:54 AM
To: ****@****; ****@****
Subject: Order # 421998
Importance: High
Good morning,
I am following up on an outstanding order from 4/30/13.
I last spoke with Raven on 6/14/13 in regards to this order. To date I have only received (3) units. According to Raven, the remaining (7) units were to ship by 6/19 and I have not heard received anything or heard anything for the last two weeks.
Could you please contact me regarding delivery? The website is unable to provide any information.
Thank you.
From: CostCaptain Customer Support [mailto:****@****]
Sent: Thursday, May 23, 2013 3:23 PM
To: Subject: RE: ID Verification for Order # 421998
Hi,
Your order has been shipped. You will receive your tracking number when it is available. I do apologize for the delay.
Thanks,
Raven
Customer Care
From:
Sent: Thursday, May 23, 2013 2:47 PM
To: ****@****'
Subject: ID Verification for Order # 421998
Importance: High
Could you please reply to confirm you have received the requested information.
Thank you.
-----Original Message-----
From: ****@**** [mailto:****@****]
Sent: Tuesday, April 30, 2013 3:29 PM
To:
Subject: Your CostCaptain Order
Thank you for your order.
Order Number : 421998
Placed : 04/30/2013 15:29:02 EDT
Ship To: Bill To:
US US
Code Name Quantity Price/Ea. Total
-------------------------------------------------------------------------------------------
DX_SC1311 13" LED 720p 5ms - SC-1311 By Supersonic 10 $110.99 $1,109.90
ProductProtectionAssurance: Add $8.99 $89.90
Coupon: WB2008: ($5.00)
Shipping: Free with CostCaptainPremier: $0.00
Sales Tax: $0.00
-------------------------------------------------------------------------------------------
Total: $1,194.80
"
"I made the purchase and paid for express overnight shipping. The package arrived a week later. Calls and emails to the company indicated that the package had been shipped several days before it was actually shipped. Five days later I purchased two more of these units from another supplier and they arrived before the ones from Cost Captian. I am a reseller and my customer was urgently in need of these units and I had to apologize to them for the delays which cost them many thousands of dollars. "
"WARNING, WARNING make sure they have the item before you order."
"DO NOT ORDER FROM THIS COMPANY!!! i ORDERED A TELEVISION ON 5/18/13 FOR MY HUSBANDS BIRTHDAY 6/5/13.....AS OF TODAY I DO NOT
HAVE MY PRODUCT........HOWEVER, THEY TOOK MY MONEY OUT OF MY ACCOUNT ON 5/18/13 THE SAME DAY i ORDERED. HOW CAN A COMPANY SELL AN ITEM, TAKE YOUR MONEY & NOT HAVE IT IN STOCK. TO ME THAT'S STEALING MY MONEY. IF THE ITEM ISN'T IN STOCK YOU DON'T SELL IT, YOU ADVISE THIS AT ORDER & GIVE THE CUSTOMER THE OPTION TO BE ADVISED WHEN THE PRODUCT IS AVAILABLE. IF THE COMPANY YOU GET THE ITEM FROM HAS "LIMITED INVENTORY" THEN I SUGGEST YOU DON'T DEAL WITH THESE COMPANIES. I AM ALSO GOING THRU FACE BOOK TO GET THE WORD OUT THAT YOU ARE AN UNDEPENDABLE COMPANY. WHO WROTE THE GOOD REVIEWS ABOUT YOUR COMPANY, ALL YOUR EMPLOYEES? MUST BE SINCE I SEE NOTHING GOOD ABOUT YOU!!!!"
"It took a full 14 days for an order consisting of a single cable to arrive from CostCaptain. It shipped a day after they replied to my inquiry about the order, telling me that it had already been shipped. Over the next week the order's status was never updated on their website and I had to ask them again about it. By the time I got an email notification stating that the order had shipped, it had already been delivered. I'll never do business with them again."
"My experience with CostCaptain has been great. They communicated well through email and camera I received was perfect. I will definitely use them for future purchases."
"Quik and easy no problem."
"Ordering was very easy and effective"
"I appreciated that your pricing was lower than any ones elses what I did not like was that I did not receive a confimation of my order for 2 days and it resulted in me accidentally ordering twice. In this technologically driven age, surely you can do better than that. Kudos to Adam (I am unsure of the name but hope that is correct) for his help with correcting the order. "
"They did a great job. The price was way cheaper compared to competitors and the product is satisfactory. "
"Some confusion on the item being on stock.But great pricing and they sent the item via priority mail as soon as they could get a hold of it.Customer service is responsive as advertised but could use a contact line later on"
"Happy with my decision to purchase from cost captain"
"first let me start by saying that I have never written a review before - I'm pretty easy to please and I'm very understanding - hopefully that will add some emphasis to this low rating I am giving for the inadeqate service received. I placed my order at which time my credit card was charged and I received an email thanking me for my order. After 10 days I called to follow up on the status of the order as the status when checking online said "pending review" - so I called the company to inquire only to get put into a voicemail box after being on hold some time. I left a message and got no reply. The next day I called again and left another message. At the end of the day I went online and sent a request that someone call me about my order or I would be cancelling the order as I needed the item for my job and I couldn't wait any longer. I never got a call back but instead got a message noting that my order was pending due to a mismatch between the billing address and the shipping address...seriously? How often do you order somethign online and have it sent to a friend or maybe to your place of work so you can be sure a package isn't being left on your front step to be stolen? They further explained to recify the situation they wanted me to send them a copy of my drivers license and credit card front & back....seriously again? So I told them they were out of their mind and to cancel my order. They never called me. I then got an email the next day saying my order was cancelled and they would refund me via CHECK to the billing address on my account. Now I was in the process of moving, hence the reason for a different shipping address because we were about to move when I placed the order. Now these fools have offered to mail me a check to the place I no longer live at - wow thanks...and in the meantime I get to pay my credit card bill. I'm fairly certain that the people who have given a rating of 5 on here either work for the company or were paid to write ther review and the one's with a rating of 1 are legitimate reviews....I have never been so disappointed with an online vendor ever! I'm questioning if this is fraud and they are doing funny things with money charging people's accounts the day the order is placed then not having a check clear for 30 days in most cases. Or perhaps they do a terrible job of maintaining inventory levels and this was a lame excuse to delay the shipment for an out of stock item. Most sellers are required to credit the refund to the credit card account charged and cannot issue you a refund in another manner - does this make any sense to you? Do yourself a favor and do not use CostCaptain.com they are terrible. I wish I could give a zero star rating. "
"Cost Captain has the best prices I have found anywhere on the internet for my needs!"
"maybe they will respond this way, I put in a $766.59 order on April 9th and have not received the speakers yet nor have i received any response to the emails or messages I have left.The only correspondence i have received from them is thanking me for my order They were quick to charge my amex card though. "