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5/5

2003-02-20

"This was my 2nd order with CrazyPC, and both have now gone as smooth as silk. The site is laid out in nice categories, the explainations are pretty detailed, and everything has a picture of what it looks like.

I have received email replies to my email queries within 10 minutes of sending them, which really underscores their great customer service. Calling them can be brutal, but with email replies that quick, who needs it? :)

I have ordered cases, EL wire, fans, case badges, and shims from them, and everything has arrived nicely packed and within a couple days of placing the orders. When I received a fan that didn't have the 3 to 4 pin converter with it, I emailed them, and they sent one out that day. Very nice work.

I have seen a special in a different section of their site after placing an order, and they were happy to combine the orders after receiving a follow up email, saving me $10 in shipping. Their EL wire has the most sensible set-up with the inverter wiring that I have seen out of 4 different manufacturers.

Cool name, excellent customer service, great store.
"

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5/5

2003-02-14

"Great products and fast shipping. Brought a side panel & cold cathode kit. Both items good quality and well packaged. Placed nother order for a lightstrip kit yesterday, changed the order via email which was answered promptly and politely, and the order shipped-same day!. Will definately buy from them again and recommend to friends. ordered the lightstrip kit on 2/12 got it on 2/18(right after holiday weekend) very good service and products. The best!"

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5/5

2003-01-21

"I wish these guys had everything I needed, like hardware-mb's, HDD's etc.....I wouldn't buy from anybody else!!!!!! Fastest UPS shipment I ever got!!!! Gotta luv these people!"

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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-01-12

"First time I've ordered from them. Processed and shipped order in a timely fashion. Found package to be well wrapped and protected and my order complete. A pleasant transaction experience with these folks and would do business with them again in the future."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-01-04

"This was my first order from CrazyPC and everything was packed perfectly(PINK peanuts :P, packing paper) and shipping was fast. Everything I ordered was included, there were no mistakes. The fan grills(and screws) and fan adapter were packed in seperate quality Ziploc bags. The Lian-Li floppy bezel was in original packiging and taped to a piece of cardboard so it didn't bend. The silver floppy connector was in original bag too, not just thrown in there. I also ordered a slot loading DVD drive with the painted face plate and the paint job is very professional. They use auto paint for painting, not just vinyl dye like I thought. It isn't a glossy finish either, which is good. It matches my silver Lian-Li very well (just like the picture on their site. I also bought a Silver Vantec Nexus-201 which was $3 less than other sites. I ordered the 80mm Tornado fan and that came in original packaging also.

Overall, a very good experience. Prices could have been a little lower on some things (rounded floppy cable, Tornado fan, and wire fan grills) but you get what you pay for!! The other items were priced on the lower side, so it all evened out. I would definitely order from them again and would reccomend them to everyone. CrazyPC doesn't have a perfect 10, but they are so close it doesn't matter :)
"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-01-02

"Ordered an Iceberq Chipset Cooler, an Antistatic Strap and a XP Unlocking Kit from them. Shipping was fast, problem free. Not the cheapest pricing around, but selection is good."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-27

"I've ordered from crazypc 5 times. They've handled the order very well each time. They have a nice website, good communication through email, and good telephone support. After a recent move, I had forgotten to change the street name in my address although everything else was correct. I called and the help desk person was able to correct it promptly. I didnt have to cancel and reorder like at some places. They have good prices and reasonable shipping on great products. I'll use crazypc on my shortlist of resellers :) ."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-19

"I ordered a Lian LI Pc65B case from CrazyPC on a Tuesday and it arrived promptly to my home on Friday.

The service from them were beyond excellent where they answered all my e-mails regarding the specs of the case promptly.

I also must comment on the outstanding prices they offered on the case. I saw the price at 110 on Pricewatch.com and when I visited their site I noticed that the price was higher. I e-mailed them regarding what the actual price was and they informed me that the price listed on Pricewatch.com was a sale price but that the offer was over. But the great catch was that they still honored the price that was listed on Pricewatch.com and I was absolutely thrilled.

I was updated with every aspect of the ordering process. I cannot praise this company enough for the outstanding service they provided me and I cannot wait to do business with CrazyPc again.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-13

"I bought a Lian-Li case cheap from them. Arrived in two days and pefect condition. I'd do business with them again!"

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Overall product shipping and delivery process

5/5

2002-12-02

"I ordered a tool kit, Mod Case, Power Supply, Fan, and a metal grill for a current project. These guys are great. They responded to every email that I sent them and packaged all the products with extreme care. (They even ship to APO's--Which only a few companys do) I will definite shop more often with Crazy Pc. Mr Curtiss was a great help. Thanks for your professionalism and keen customer support. (It makes it easier to get past the Desert heat and/or Cold out here in Operation Enduring.)"

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5/5

2002-11-26

"I have nothing but positive comments about CRAZY PC. The staff, and especially Nick, were extremely helpful and willing to work with me and to answer all questions. In the process, I decided upon EXACTLY what I wanted. CRAZY PC did the rest, putting it all together, Perfectly.
and shipping it out to me quickly (and well packed for shipping). Grrrrreat case!! Thanks CRAZY PC
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-11-12

"My second order from CrazyPC.com. Both were high quality, well packaged, and arrived early. Great job"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-11-07

"Another great purchasing experience with them. Everythingwent very smoothly. Will do business with them again"

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5/5

2002-11-06

"I recently ordered the professional computer toolkit using the paypal method of payment for my first time. I didn't submit the email address to pay with the order, but was instructed on what to do to correct the problem. I received fast response to my email inquiries and prompt shipping for my order. This is my second order with CrazyPC.com and I am very impressed!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-10-04

"I am very impressed with this company. I ordered 3 round ata cables and a pioneer dvd for the computer. They had decent prices on the cables and the dvd was one of the lowest I found. They even offer a silver painted faceplate for it! Very prompt order processing and delivery. good job."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process