ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.53/5
Chance of future purchase:
4.60/5
Shipping & packaging:
4.63/5
Customer service:
4.26/5
Return/Replacement policy:
4.66/5


5/5

2024-11-16

Excellent Tech service

"I had trouble installing the interface connection part of my new Boss power head and the Tech team talked me through it until I got it to work, Thank You for being there "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-11-09

Very good company to deal with

"Their sale prices are good, the selection is good, the shipping was free and had an extra over-box, and the price protection provides an extra caution about buyer's remorse on finding a better price the next week."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-11-03

Helpful

"Got the advice I needed replacing my receiver."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-27

Big tv

"Experience was stellar - easy order and ups delivery was easy. I will definitely order again "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-25

Quick, and price competitive.

"This was my first order from Crutchfield. I wanted a WiiM streamer, Crutchfield had the same price as Amazon and others, and had free shipping, so I ordered from Crutchfield. It arrived in about 3 days, shipped by UPS."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-10-22

Great Customer Service

"They had plenty of information on the amps I was interested in. They had a competitive price with free shipping that went out the day I ordered. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

3/5

2024-10-22

LG OLED65C4 Open Box

"Just got the tv mount on the wall and took off the screen cover and notice a small nick. It do not affect when the tv is on. But it is there. Also there is 77 hrs on the tv. I was looking for some kind of compensation whether it be a partial refund or points. But the person on the phone could not help. I am disappointed in Crutchfield I have bought from them over the years car audio this is the first time for home use and for myself. And more likely my last time. After waiting 10 days for delivery I should have bought locally. But a good price at $1351.03"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-10-21

Excellent experience from start to finish. Videos for instruction and great assistance. I could not ask for better!

"Crutchfield made the entire experience of purchasing and installing a stereo system smooth and painless!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-10-19

Retro Knobs

"I have always known about Crutchfield for home audio but not for knobs for a retro radio in my 1979 Corvette. Perfect fit."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-10-17

Best car audio shopping experience possible!!

"Best value available!! Everything was a Perfect fit. Very knowledgeable employees to help you through any problems you might find!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-17

Do it yourself made easy

"Third stereo I’ve installed in three different vehicles. All equipment needed is provided with very clear instructions. Shopping was very quick and the option to have the harness pre spliced is awesome (worth the extra fee). Crutchfield is the best!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-10-13

MR4300 Home Theater Power management device

"I purchased the MR4300 to use for my home theater. It works great, has a lot of options, and a variety of input/output surge protected and filtered outlets."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-11

Trans Am 1975 Audio system

"I’ve been working with Manny, one of Crutchfield’s associates on a new audio system for a 1975 Trans Am. They helped me explore several different options and finally decide on a radio, speakers, amplifier, and wiring. I had several questions about the wiring and Manny was able to answer all of my questions. Their help and technical support has been really great. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-09

Great Transaction!

"Got a great deal on Klipsch Atmos speakers, speakers that make my Klipsch matched set complete!
Used my rewards points that made my deal even better!
Speakers came much earlier than expected so I'm enjoying them right now.
Great transaction, Great Experience!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-04

How to get a great deal on an Amp

"I was alerted to the sale on the Onkyo 9.2 receivers, which I had been shopping for, with only hours to go with a link texted to my phone. Unlike a lot of sites, I was able to navigate the purchase seamlessly through my phone (I've had sites time out or have purchases not go through on other websites). A couple of days later the amp was on my doorstep. Nice, easy, and delivered in great shape."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process