"I bought 6.5 and 5.4 Focal coaxial speakers for my Corvette, my installer couldn't believe the low price and great quality. Thanks "

"I had a great time putting it in my car."

"While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding.

Key Concerns:

Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration.
Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps.
Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt.
Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings.
Recommendation:

For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues.

Overall:

While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs."

"Where do I begin, Crutchfield and the Staff are above the local and chain stores I have dealt with lately! Their excellent selection of Audio/ Video and Electronic gear is top notch! I had issues and they immediately responded with great success and made sure I (the customer) was happy with my products.
Top this with fast service, great plans to purchase with, and lifetime Technical service. I will always be thankful and make Crutchfield my first stop for my Audio and Video needs. All this without a pesky yearly fee or joining a club for a fee. Thanks, Crutchfield and Staff for meeting and exceeding my needs!
Bravo Zulu (Marine and Navy Speak for JOB WELL DONE!)"

"Very Fine experience! Easy to use and they shipped my order very fast.
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"My package came in so quick! A the packaging was so organized, my experience on this site was so awesome from recommendations to instructions on how to install my speakers! Definitely using this site again for my part needs!"

"Best experience ever the best you can ask for"

"Ordered my Anthem receiver in the P.M. and was enjoying it in less than 48 hrs! Shipping notice includes a link to a pdf with product manual- it's the little things."

"I am beyond impressed with what these individuals have put together. I used crutchfield to replace a broken speaker in my 20 year old car. Finding what you need for any year and make of vehicle, and then having the level of detail they provide for how to install for your specific vehicle, down to the nut and bolt, it’s incredible. The amount of work and effort their team has put in to making this website what it is today, truly shows. This is what a winning business looks like in my eyes. Very stoked to have stumbled upon this website, and will definitely be sharing my experience with anyone looking to upgrade, fix, or replace their car stereo. "

"I bought a remote car starter. I was called regarding the equipment I purchased before it was shipped to ensure I knew what I was getting and what would be involved with the installation. Additionally, I was given a bunch of pointers and tips and told to call if I had any issues and a tech would help. You don't get THAT from Amazon!"

"From order to arrival Crutchfield is the best. Thank You
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"I always buy my car audio from Crutchfield. Their prices are the same or better as other online sellers but you get so much more. They confirm fitment, automatically recommend all the adapters and brackets you need then email instructions for your specific vehicle after the sale. Their support is also great if you ever have questions. "

"As usual, ever since I was a kid, these guys help every time I call. And they always have exactly what I need. I thought stereos would get easier as time went on. Silly consumer…thanks for staying in the game. Customer service isn’t paid enough sometimes. May not be the case here and most likely isn’t, minus the current state of affairs and all. Not sure what to do about that…21NOV23."

"Needed to replace the Dashboard tweeters as they were rotten. Bought the Hertz 1 in tweeters. Everything I needed was sent and the instructions made the install very straightforward and I encountered no problems. The sound improved from buzzing from rotten tweeters to pleasing because of the upgrade.
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"Found speakers I've been wanting as an open box item for a great price plus factory warranty. Shipped fast, and free. Thanks Crutchfield!"