"there on line store seems to always have great discpunts on parts...very easy to process and check out ...order quickly filled and easy to pick up...always a great experience"
"Always have the best OEM parts and great prices "
"Made an appointment to have my 2010 tundra diagnostics to troubleshoot. What’s the problem with the air intake system all of the parts have been replaced and the engine light and traction light is still on they did they put I guess they put it on the computer, but they really didn’t give him a diagnosis Not satisfied problem still exist "
"I buy a piece a week ago and they don’t give me a tracking number that actually works "
"I went to pick up my online order. I walked in and the gentleman in charge of the parts was on the phone. I overheard him advising him about a part that the caller was inquiring about. He was polite and was helpful to the caller. He spoke to him for about two minutes while I was there and at the end told him to call back if he had additional questions. My transaction was quick as I was just picking up 2 oil filters. But overhearing how well that caller was treated confirms why I go to this dealer. It shows me that if I have a question about a part in the future, I can ask and they will be as helpful as they can. I was in & out quickly and will return when I need another Toyota part. "
"Easy parts pick up as usual and found parking as well. Thanks for the assistance."
"Service advisor Chris was friendly, efficient and extremely helpful. He advised me to replace my rear brake light, which I was able to easily do myself and had the technician replace the rear windshield wiper blade. Even though I told him that I wasn't in a rush, Chris had my car ready in 2.5 hours. Many thanks!"
"I made my order on Aug 9 and still do not have my order. No emails were sent to me saying parts were on hold or anything. Still do not have my parts with $620. "
"poor response time with answering email and shipping orders"
"Very good muy servicio 100"
"Picked my order within 3 days without waiting and out from the parts department in 5 minutes. "
"You wasted my time notifying me via email that the parts I ordered online were available for pick up at the dealership. When I arrived at the dealership they told me the parts were actually not available. Driving through Los Angeles traffic for a wasted trip is not what I need! "
"To be honest my experience on ordering parts online was great. My order was ready in a couple of days I received an email when it was ready for pick up. "
"I placed my order more than a week ago and I still haven't received my items. To be quite honest, I haven't even received any form of communication from them whatsoever -- I wonder why? I'm going to try to reach out to them tomorrow, but it's not, necessarily, the best dealership to do business with in terms of online sales. "
"Excelen experienced happy with your service "