"My suits came quickly, they are inexpensive, and the quality is fantastic. So cute and comfortable.
I will buy from this site again!"
"CUPSHE is the worst company to buy clothing or swimsuits. Be aware the material is horrible and the return policy totally ****. You have to go through several stages to get your refund back and you have to pay for postage. Be AWARE do not buy from this company. They sent me lingerie set that was ripped and poor poor poor quality fabric. DO NOT BUY FROM THEM!!!!!!!!!!"
“Dear Hong Bui, sincerely sorry for that our return process has not met your expectation. We do respond to requests from our customers within 24 hours. And we don’t provide shipping label at the moment. To make up for that, we do provide other options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. It may take some time. We’d keep working hard to optimize our return policy. Besides, sorry for the items with quality issue. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance. Furthermore, our agent has replied to your email with solutions. For more information, please kindly check your email later. If there is anything further we can assist with, please feel free to get in touch. Wish your kind understanding. ”
"Quality clothing and swimsuits. Very well made. Fit great. Was a little worried to order from overseas but my experience was awesome. Plan on purchasing more swimsuits in the future."
“Dear Pamela Giffin, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.”
"I was very impressed how beautiful the suits were in person. I’ve told so many people the quality because of the price I was skeptical."
“Dear Sharon McGee, thanks for your review. Really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it! Thanks a lot for your recognition and support. It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon. Cheers! ”
"I ordered two swimsuits. One fit, one did not. There is no number to call so have to email Cupshe. I emailed because had problems logging in. They wrote back asking questions about info I already explained could not find. I did take awhile to get back to them as I went out of town and after that they shut me out saying it was after return time frame, yet I had originally contacted them well within time frame and was now a few days outside of period. No flexibility, no working with me. Just “too bad”. Lost a future customer. Not worth buying from an online company like this if they cannot work with you.
UPDATE: Cupshe reached out to me and accepted my return. I will give them a higher rating for the customer service contact. Hopefully they will continue this return policy in the future. My daughter loves the swimsuits!"
“Hi, Margaret Tucker. We are sorry that our return policy has not met your expectation, as return and exchange is welcomed within 30 days upon delivery which has been clarified on Cupshe's return policy. Kindly be noted that customers can place orders on our website without registering an account. You may not register, as a result, you could not log in. We don't provide with phone service at present. Meanwhile, we have sent an email to you and hope to help you solve the issue. Wish for your kind understanding and constant support. ”
"My favourite online summer store. Great prices and everything looks and fits like it should. Super fun and fashionable!!"
“Dear Honor Sebok , your recognition for our swimsuit is greatly appreciated. We do dedicate to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.”
"Loved the swimsuits and dresses for my beach vacation."
“Dear Esther Cho, many thanks for your review. Really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it! Your recognition means a lot to the whole Cupshe team, and is greatly appreciated!”
"My order shipped July 20th it’s August 18th and delivery still progress. This will be my first and only purchase from Cupshe. If I ever receive my order. "
“Hi Kimberley Paul. The shipping did get delayed. We sincerely apologized for that. Usually the package will be delivered on time except any accidence happened. Meanwhile, we have sent an email to you with some solutions, hope we can help you to solve the issue smoothly. Please kindly check your emails later. Wish for your kind understanding and support.”
"All the swimsuits I've purchased were perfect....the quality and prices are great!...the fit is true to fit...my go-to site"
“Hi, Holly Koontz. Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.”
"The quality & style of cupshe bathing suits is amazing. I was worried because they were so inexpensive. I am very impressed. I've bought 6 suits & love them all. "
“Hi, Lisa Torma. Many thanks for your recognition of our suits. We do dedicate to provide all Cupshe customers of suits with a better cost performance and we stick to uniform standard to guarantee the quality. Glad to know we hit the mark for you. Come back and see us soon.”
"I love my new bathing suit and the delivery was fast! "
“Hi Amy Rupert. Many thanks for your recognition of our suits and shipping. Shipping carriers does perform out of our expectation sometimes, in a good or bad way. So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Meanwhile, we do dedicate to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.”
"Shipped really fast and was great quality "
“Hi Kamea Adi. Many thanks for your recognition of our suits and shipping. Shipping carriers does perform out of our expectation sometimes, in a good or bad way. So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Meanwhile, we do dedicate to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.”
"Cute suits ! Very pleased !"
“Hi Jennifer Ritschard. Many thanks for your recognition of our suits. We do dedicate to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.”
"I bought about 5 suits this season and loved each of them! I took a chance on one, knowing that the reviews said that it fit too tightly in the chest. Unfortunately, the reviews were right but I gave it to a girlfriend who loves it!"
“Hi, Amanda. Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.”
"The bathings suits are very cute but provide virtually no breast support. Unless you have a very small cup size or have breast implants, these bathings suits are not for you. Returning your items is a huge headache. You can not initiate a return online but must email the customer service and go through back and forth emails. You can't return items on final sale. You must pay for your own shipping and the company does not even provide you with a shipping label or return receipt. You must take a photo of your tracking number and email it to them. It does not seem like a legitimate business but an online business being run out of someone's home. I will never shop from this website again. You can find swimwear that is just as stylish and for the same price in legitimate establishments with no hastle return policies. I am still waiting to see how my refund will be processed."
“Hi AnTee, sincerely sorry to know you’re unsatisfied with the swimsuits. We have sent the information to related departments and they will input a lot to provide all Cupshe customers of suits with a better performance. Sorry for that the items marked as FINAL SALES cannot be returned or exchanged. Besides, we don’t provide shipping label at the moment, as stated on our website. To make up for that, we do provide other options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. Wish for your kind understanding. Furthermore, we have received your email with the tracking number and the photo of the shipping receipt for return. And we have refunded to you. For more information, please kindly check your email later. If there is anything further we can assist with, please feel free to get in touch.
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A rep from Cupshe.com, cupsheteam, has responded:
“Dear Rhonda Hixon, thanks for your recognition of our products. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. We’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.”