"The suit was true to size, great quality, and took no time to deliver! "
"I have ordered two bathing suits on cupshe.com. In the following day, I found out that they are selling the same products on Aliexpress at much lower prices. I requested to refund me the differences of US$18, but they refused. This company is a scam. It’s a Chinese company with business registration number in US.
I'm filling my refund two days after placing my order. Will update my experience after dealing with them.
Updated on July 10th:
Everyone knows Aliexpress is not only for wholesale but also retail. Don’t try to fool me. I’m a Aliexpress long-term customer. I have sent them my refund request but they are ignoring it. Please give my money back and I don’t want the bathing suits anymore. I will file a complaint on BBB as well.
Updated on July 11th:
They changed my rating from 1 star to 5. Unbelievable! They sent me another email and did not meantion my refund request. And they has changed Aliexpress to Amazon to avoid others seeing it. What a unethical company! Here is their response:
“Cost, promotion, service enjoyed by customers between amazon and our site are different. So the prices are also different.
Thanks for your understanding.
Have a nice day!
** A timely reply from our customer will expedite the refund/exchange process and guarantee the solving of the issue within 30 days. **”
Once you purchase something from them, don’t expect to make any refund, because they won’t give you back.
Updated on July 19th:
Finally, I’ve got my full refund from Cupshe after spending lots of time communicating with them and writing comments on two review sites as well as filing a complaint on BBB."
“Hi Sissey, sorry to know that you are unsatisfied with our explanation. Kindly note that different sales platforms have different pricing. Aliexpress supports wholesale, and Cupshe website supports retail. The price depends on all aspects of services. Meanwhile, we have sent an email to you with more information, please kindly check your emails later. Wish for your kind understanding and support.”
"I’m an anomaly (5 ft, 125, and curvy: DDD+) so can almost never find quality bathing suits I am comfortable in at a reasonable price. I have purchased three suits from Cupshe and have yet to be disappointed. Not only are they quality products, they are extremely reasonably priced and Customer Service is great. Cupshe has become my go-to for bathing suits and I always recommend them to anyone, no matter the body type!"
“Many thanks for your recognition of our suits and customer service. We do provide all Cupshe customers of suits with a better cost performance. And t’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Glad to know we hit the mark for you. Come back and see us soon.”
"Love my new bodysuit
Love the way it fits love the color just great quality ❤"
“Hi Irma Mcduffie , many thanks for your recognition of our suits. Glad to know we hit the mark for you. Come back and see us soon.”
"Excellent product, love the fabric. fit perfectly. "
“Hi, many thanks for your recognition of our suits. Glad to know we hit the mark for you. Come back and see us soon.”
"Simple. It's just ordering online"
“Hi, Allison. Many thanks for your recognition of our service. Glad to know we hit the mark for you. Come back and see us soon.”
"Great prices and cute suits"
“Hi, Donna. Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.”
"First I'd like to say the quality is great and the bikini is beautiful. I bought a large, you can't pick different sizes for the top and bottoms, which proved to be an issue for me. The top fits great. I'm a 36/38 C and I LOVE this top. I wear a size 12 jeans and fit into most size large bikini bottoms, however not these. There is very little stretch, so an extra large would have probably fit, though I can't recommend sizing up because if I had done that the top would have likely been too big. So for now I'm left with a great top that I'll just have to pair with other bottoms. Oh, and it arrived early, so no issues with shipping. "
“Hi Danielle, thanks for your feedback. We’re sincerely sorry for what happened, and have feed back to related departments. Hope the size guide can be more helpful soon. Meanwhile, we have some items support Mix & Match currently. Next time you can send our customer service a request when you’re not sure about the size. We’d be more than glad to offer customized suggestions. ”
"Super impressed by the quality!"
“Hi, Michelle. Many thanks for your recognition of our suits. Glad to know we hit the mark for you. Come back and see us soon.”
"awesome great wonderful perfect"
“1.Hi Buffie Nelms , your recognition for our swimsuit is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!”
"I’m obsessed with Cupshe. I get so many compliments on my bathing suits. I can’t stop buying them! They’re affordable, comfortable, and fit perfectly. Very good quality, too! On top of all of THAT, I get free shipping and I only have to wait a week or so for them to arrive. Love everything about this company. "
“Hi Adrian schirr, shipping carriers does perform out of our expectation sometimes, in a good or bad way. So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Wish for your constant support. Besides, we are really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it!”
"Great bathing suits fast delivery!!!"
“Hi, as a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.”
"Absolutely stunning and accents my curves beautifully "
“Hi, your recognition for our swimsuit is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!”
"Everything fits great and looks good on me! "
“Hi, we are really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it!”
"Bought swimsuit fits great and great price
Will definitely shop with you again!! "
“Hi, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Thanks a lot for your recognition and support. ”
A rep from Cupshe.com, cupsheteam, has responded:
“Hi，kkiskinis. Many thanks for your recognition of our suits. We do dedicate to provide all Cupshe customers of suits with a better cost performance. And shipping carriers does perform out of our expectation sometimes, in a good or bad way. So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Wish for your constant support. Come back and see us soon.”